I ordered 18 boxes of the JP Chenet Sauvignon Blanc on Saturday due for delivery tonight. While I have been out at the office one of my colleagues got a call from Tesco.com to say that the wine I ordered is out of stock, and he suggested that if I just want to order wine, I should go through the wine warehouse (where its probably full price).
Couple of questions:
1. Should they be discussing my order with a person who has nothing to do with it?
2. Can I insist on a substituted item?
I am seriously peeved that they advertised at £7.49 a case, and now they want to cancel it with no offer of a substitue.