Tesco employee just hit my son in the head with her trolley !!! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Tesco employee just hit my son in the head with her trolley !!!

£0.00 @ Tesco
I've just had to experience the stupidest Tesco employee I've ever some across. I wandered into the toothpaste aisle, literally stopped and bent down to pick up some toothpaste and heard 'could you … Read More
CharlieandLola Avatar
8y, 1w agoPosted 8 years, 1 week ago
I've just had to experience the stupidest Tesco employee I've ever some across. I wandered into the toothpaste aisle, literally stopped and bent down to pick up some toothpaste and heard 'could you move please'. Automatically stood up and moved along a bit, looked behind me and one of their home shopping people just couldn't be bothered to wait 3 seconds for me to pick my toothpaste up and had asked me to move so she could pick up toothpaste herself. Ok, thought it was a bit off but didn't say anything. Anyway turned back around, took about 5 steps and she came past and wasn't paying any attention to what she was doing and pushed her metal shelf trolley contraption thing straight into the head of my 3 year old that was stood next to me.

He obviously grabbed the back of his head where she'd hit him and said 'ouch' and started to cry, and the stupid woman just said 'oh sorry, is he ok' then sped off !! Before we'd got out of the shop, my little man already had a lump on the back of his head where she'd hit him. So went to customer services and made a complaint and the woman behind the counter there just said 'oh, well can you fill in this card and I'll pass it on to the online shopping manager and they'll call you within 36 hours'.

Am actually quite surprised at how no one seemed to care that a member of their staff had physically hurt a child and then just walked off. Will be interesting to see what the manager has to say when/if they call.
Tags:
Other Links From Tesco:
CharlieandLola Avatar
8y, 1w agoPosted 8 years, 1 week ago
Options

All Comments

(124) Jump to unreadPost a comment
Comments/page:
Page:
banned#1
Moral: Don't put kids in front of moving vehicles.
#2
having worked on home shopping in the past, the staff are timed on the machines on how long it takes to do a pick, i know she should of done more but staff are timed, thats why she was in a rush and may not of noticed your child.

btw this should have been recored in the acident book.. and u can sew them for not doing so!
banned#3
Sounds to me like you were at fault. They have a job to do, and you needing to clean your teeth is of no concern to them. There should not have been any need for them to ask you to move.

BAD MOTHER.
#4
take a pic of his head if he still has the lump...

i hope they get back to you hun
banned#5
CuteKitty26
take a pic of his head if he still has the lump...

i hope they get back to you hun

take a pic of the tooth paste as well. Just in case.
#6
She should be fired.
And the customer services rep for not recording the incident.
Don't let the manager fob you off - Tesco are liable for this as the employer. Kick up a huge fuss, the negative PR on this sort of thing is huge, so they will want to keep you quiet.
Photo the bump, take him to a doctor, and record what medication you have to give him. It may not seem serious but precautions don't hurt.
If they are **** poor again call your local rag and have a moan.
#7
Should have been at least recorded in an accident log by customer services as part of health and safety.

Go back and kick off rotten I say.
#8
get her done for failing to report an accident and leaving the scene
banned#9
Demand free Krispy Kreme's too.
#10
There is not alot they could have done at the time though, as you said wait to see what the Manager says.
#11
Pfft, that's nothing. I nearly broke a 92 year old woman's ankle off once, back when I worked in a shop and was entrusted to move those big cages about. Oh, how she yelped when we collided.
banned#12
ding
get her done for failing to report an accident and leaving the scene

I suspect tesco trolleys are not covered under hit and run laws.
#13
it was clearly an accident, she apologised asked if he was ok and judging by the fact you continued your shopping then complained then came on a deals website and complained again rather than rush to casualty then I'm guessing he is ok.

What more do you want? A public flogging in the car park then she loses her job. It was an accident.
#14
Sorry to hear about your kid but why did you not have your 3 year old sitting in the seat provided on your trolley. Surely that would have made more sense than just having the kid walking about busy shopping aisles.
banned#15
dxx
Pfft, that's nothing. I nearly broke a 92 year old woman's ankle off once, back when I worked in a shop and was entrusted to move those big cages about. Oh, how she yelped when we collided.

Right now the other troublemakers are here, I think I'll drop out :-D :-D

*Passes baton to dxx*

Great thread!

(but hope the kids alright really)
#16
Lets take some responsibility ourselves eh folks instead of this compensation attitude, if i had a 3 yr old with me near some heavy moving trollies id make sure its head wasnt anywhere near any sort of danger from it ........as i seriously doubt it was done on purpose :thumbsup:
#17
Tanchi
thats horrible and everything, but what if it was a normal member of the public that hit ur kid with a trolly?


I'd still have been p***ed off, but I don't think the normal trolleys would have hurt him as much or left a lump on him. The home shopping trolleys they use are more like big metal shelving contraptions on wheels, and the frames of them are thick, solid metal, unlike normal shopping trolleys.

vibeone
Sounds to me like you were at fault. They have a job to do, and you needing to clean your teeth is of no concern to them. There should not have been any need for them to ask you to move.

BAD MOTHER.


Yes, I shall make us all eat soap in future to clean our teeth so a Tesco employee is never inconvenienced by a customer picking up toothpaste again :-D
#18
kungfu
Lets take some responsibility ourselves eh folks instead of this compensation attitude, if i had a 3 yr old with me near some heavy moving trollies id make sure its head wasnt anywhere near any sort of danger from it ........as i seriously doubt it was done on purpose :thumbsup:


+1, sorry but i agree it was just an accident
#19
you weren't using photocopied vouchers as well by any chance...................
#20
aww sorry to hear that.....hope ur son is ok.
#21
ants97
it was clearly an accident, she apologised asked if he was ok and judging by the fact you continued your shopping then complained then came on a deals website and complained again rather than rush to casualty then I'm guessing he is ok.
What more do you want? A public flogging in the car park then she loses her job. It was an accident.


A bump on the head doesn't warrant a trip to casualty. Keeping an eye for further symptoms from head injurys would probably be a little more sensible than rushing off to a and e. Accidents do happen, but it was her attitude that got right up my nose. Yes, she said is he ok, but she didn't actually wait to hear the response whether he was or not after that, she just said it then went off rather quickly.

modoc
Sorry to hear about your kid but why did you not have your 3 year old sitting in the seat provided on your trolley. Surely that would have made more sense than just having the kid walking about busy shopping aisles.


My 3 year old has autism and will not sit in the trolleys any more. He wasn't just running around the aisles, he was stood right next to me, holding my hand. The aisle was empty apart from us, so it's not like it was a packed aisle and she couldn't see what she was doing and my son ran in her way.
#22
agreed it was an accident, they happen, aslong as hes ok, i say forget about it,she dont deserve to lose her job surely? use the seat in the trolley next time....
1 Like #23
Why do people insist on taking their families shopping or going in pairs, and why do people congregate in the isles talking, as though its perfectly normal to block other peoples passage. Supermarkets are not days out for the kids or family, other people have to visit them. I'm sure these are the same selfish bar studs that drive at 25 mph in a 40 zone. We should bring back hanging just for this alone.
#24
dr_aj
Why do people insist on taking their families shopping or going in pairs, and why do people congregate in the isles talking, as though its perfectly normal to block other peoples passage. Supermarkets are not days out for the kids or family, other people have to visit them. I'm sure these are the same selfish bar studs that drive at 25 mph in a 40 zone. We should bring back hanging just for this alone.


Where do you suggest we leave our pre-school children? I'm sure most Mums would love to go on their own! I know I would but it's simply not possible most of the time!

oh and I drive at 45!!
1 Like #25
shopping: dangerous business
banned#26
Someone spammed my dog thread :(
[helper]#27
seancampbell
She should be fired.
And the customer services rep for not recording the incident.
Don't let the manager fob you off - Tesco are liable for this as the employer. Kick up a huge fuss, the negative PR on this sort of thing is huge, so they will want to keep you quiet.
Photo the bump, take him to a doctor, and record what medication you have to give him. It may not seem serious but precautions don't hurt.
If they are **** poor again call your local rag and have a moan.

If she deliberately rammed the child then yes she should be fired BUT don't you think it was far more likely to have been a genuine accident in which case firing someone would just be a completely silly over-reaction.
#28
this should have been recored in the acident book.. and u can sew them for not doing so!

Tanchi, rather than attacking them with a needle & thread, why not suggest something helpful?:-D
1 Like #29
why are people finding fault with the OP and picking holes in her position. she is a mother, whose small kid got hurt by an employee who could have been more careful. after realising the kid was hurt, the employee should have been more solicitous and not scurried away. similarly the customer services should have dealt with her kindly and been more concerned.

all she is asking for is a bit of empathy and support and she is venting her frustration. i hope the kid is ok now and his swelling has gone down. i guess you did all you could to keep your child safe, and i think you should take a few pictures and write to tescos directly. dont use an angry tone but just state the matter in a simple way and say that you were disappointed with the lack of response from tesco and its employees.

good luck, hope your son is feeling better.
#30
ants97
it was clearly an accident, she apologised asked if he was ok and judging by the fact you continued your shopping then complained then came on a deals website and complained again rather than rush to casualty then I'm guessing he is ok.

What more do you want? A public flogging in the car park then she loses her job. It was an accident.


kungfu
Lets take some responsibility ourselves eh folks instead of this compensation attitude, if i had a 3 yr old with me near some heavy moving trollies id make sure its head wasnt anywhere near any sort of danger from it ........as i seriously doubt it was done on purpose :thumbsup:


I hope hes ok he sounds it, these things happen i have hit many peoples ankles with trolleys.
The type of trolley and the fact the child wont sit in the trolley is not the employees fault.

boothy
you weren't using photocopied vouchers as well by any chance...................


no but her child was going to but the bump made him forget :p
#31
ants97
it was clearly an accident, she apologised asked if he was ok and judging by the fact you continued your shopping then complained then came on a deals website and complained again rather than rush to casualty then I'm guessing he is ok.

What more do you want? A public flogging in the car park then she loses her job. It was an accident.


+1

also they have a 1st aider to hand, if it was that bad u could of asked for one?
banned#32
I'm with the people who say it was just an accident. The trollies have kids seats to keep them from scurrying around and getting in the way of people. If your kid can't manage that then maybe a leash or some kind of transport cage that you would use for a rabbit would be a better idea.:thumbsup:
#33
She apologised, end of.

If you want to lose someone their job over a small bump, you should be banned from all supermarkets.

You should have placed your child in the child seat of the trolley.

Fail @ parenting.
#34
tinkerbell28
I agree, what happened to having minor accidents, where people picked themsleves up and brushed themselves off?


loupomm
agreed it was an accident, they happen, aslong as hes ok, i say forget about it,she dont deserve to lose her job surely? use the seat in the trolley next time....


Tanchi
+1

also they have a 1st aider to hand, if it was that bad u could of asked for one?




At no point have I said I wanted her fired :? What I'm pretty disgusted at was the fact that neither her or customer services were bothered and the shopper didn't wait long enough for me to even reply whether my son was ok or not.. Have they got first aiders? Shouldn't they have offered me one then, seeing as I'm not actually aware that they have these so wouldn't have known to ask for one. Fortunately, I know what to look for with head injuries so I don't think a first aider could have told me anything I didn't already know, but shouldn't they have at least offered and noted the accident down as their employee caused it ? Rather than people being fired straight off, I'd rather see them given more training on what to do if they cause injury to a customer and the correct procedures to follow. Oh, and to look where they are going with those trolleys and not act like they're on Supermarket Sweep !!
#35
FilthAndFurry
I'm with the people who say it was just an accident. The trollies have kids seats to keep them from scurrying around and getting in the way of people. If your kid can't manage that then maybe a leash or some kind of transport cage that you would use for a rabbit would be a better idea.:thumbsup:


My son was not running around anywhere, he was right next to me and holding my hand. And quite frankly, if your solution to get disabled children to do what you tell them to is to cage them then I hope to god you never have a child with a disability.
#36
It is annoying to have little kids just aimlessly walking around shopping aisles when I am trying to get in and out ASAP before I get infected by the feckless chavs and scroungers (ASDA is my nearest supermarket unfortunately).
banned 1 Like #37
Charlie&Lola
My son was not running around anywhere, he was right next to me and holding my hand. And quite frankly, if your solution to get disabled children to do what you tell them to is to cage them then I hope to god you never have a child with a disability.


Could it have been that the person was aiming for you and the kid was just collateral damage?

Are you in possession of government secrets that may lead to an assassination attempt?
#38
Charlie&Lola
At no point have I said I wanted her fired :? What I'm pretty disgusted at was the fact that neither her or customer services were bothered and the shopper didn't wait long enough for me to even reply whether my son was ok or not.. Have they got first aiders? Shouldn't they have offered me one then, seeing as I'm not actually aware that they have these so wouldn't have known to ask for one. Fortunately, I know what to look for with head injuries so I don't think a first aider could have told me anything I didn't already know, but shouldn't they have at least offered and noted the accident down as their employee caused it ? Rather than people being fired straight off, I'd rather see them given more training on what to do if they cause injury to a customer and the correct procedures to follow. Oh, and to look where they are going with those trolleys and not act like they're on Supermarket Sweep !!


you obviously werent that bothered either as you contiued to do your shopping, never seeked or needed medical attention and only complained as you were leaving, so while an accident report should've been filled in your lack of urgency suggests anything else was not needed and you got an apology.

I'd rather parents with small kids kept a closer eye on them as well so accidents like these are kept to a mininum.
1 Like #39
vibeone
Someone spammed my dog thread :(


Ask for it to be brought back - I thought it was amusing :p


FilthAndFurry
Could it have been that the person was aiming for you and the kid was just collateral damage?

Are you in possession of government secrets that may lead to an assassination attempt?


You may well have hit the nail on the head there. I was talking to my local butcher yesterday about I prefer his roasting joints than the supermarket ones, so obviously there was a Tesco employee around that overheard and thought they'd better take me out before I told my gossiping sister my discovery and it then became local news. I'd better watch my back from now on, or my sons back at least !!!!
#40
meerar
why are people finding fault with the OP and picking holes in her position. she is a mother, whose small kid got hurt by an employee who could have been more careful. after realising the kid was hurt, the employee should have been more solicitous and not scurried away. similarly the customer services should have dealt with her kindly and been more concerned.

all she is asking for is a bit of empathy and support and she is venting her frustration. i hope the kid is ok now and his swelling has gone down. i guess you did all you could to keep your child safe, and i think you should take a few pictures and write to tescos directly. dont use an angry tone but just state the matter in a simple way and say that you were disappointed with the lack of response from tesco and its employees.

good luck, hope your son is feeling better.



I agree, Maybe a letter to the store manager just to say you understand accidents happen but you were disappointed in the way that you were dealt with.

Just beacause her 3 year old son wasn't in the trolly seat doesn't mean he deserved a bump on the head, OP said her son was standing still with her, not running riot. Maybe she didn't realise how hard she hit him so she didn't hang about.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!