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Tesco - is it just me??

melanie789 Avatar
8y, 2m agoPosted 8 years, 2 months ago
There seem to be a lot of money off vouchers for Tesco around at the moment. Speaking personally I'm not suprised when you check the scandalous price increases and crap deals available. Their website is rubbish & the search engine is a joke. This is probably due to the idiots who update the products not being able to spell, or listing items like Tesco chocolate digestive biscuits as T.chocolatedig biscuits. I find the whole on-line shopping experience extremely frustrating. There also seem to be a lot of "favorite" items currently uavailable - you know basic stuff like soap and bread!! There's certainly nothing like the choice on-line that you find in store. I'm also annoyed that my local store seems to totally disregard my notes not to substitute items, and my order regularly turns up with substitutions that bear no resemblance to what I asked for. Sure, you can return them for a refund, but Tesco keep your money for several days in the process - every little helps!! If only Iceland stocked a wider range of everyday household stuff, and did home delivery (without having to go to store first). Based on recent trips to Iceland & Aldi, I have to say that both are a lot cheaper, and both offer items that are just as good quality as Tesco. Tesco can stuff their money off vouchers, Mums gone to Iceland.
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melanie789 Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
Interesting

I was thinking of trying out Tesco home shopping - don't think I'll bother now!
#2
Personally, I would not buy any food online. Have tried it, but I am not convinced they give you the fresh stuff!

Tesco Website is not really that bad. I have found it easy to navigate, but then I only go to the Home products rather than food.
#3
I have been shopping with Tesco online for many years - mind you, I only do it when I have discount vouchers of at least £9 or a voucher for 500points or more.

I find the website very very good, remembers my favorits, and the layout dwarfs that of ASDA & Sainsbury.

My store NEVER substituted any item (I always specify no substitution). If I get anything that I feel not fresh, a simple call and the problem is solved - money refunded and product kept with an email expressing sincere appology.

Delivery is ALWAYS prompt, but in the odd occasion of a delay, I get a phone call to let me know and ask if I need to reschedule. The drivers are all polite and courteous.

BTW I don't work for Tesco or anything, I just felt that credit should be paid where it is due. I agree that prices are on the increase, but that applies to all supermarkets.
#4
the amount of profit they have just made in the last 6 months makes me feel sick
#5
We tried Tesco delivery once, only because they sent me a mov. Wasn't overly impressed when they sent us half a dinner (all the veg and no chicken) and subbed all the sugar free stuff for full sugar. As for the website though, I actually think its not too bad. Asda's is a lot worse, can't find sod all on there :lol:
[helper]#6
You know these new cheaper brands they've just launched (probably just their usual cheaper brand with a new label) which are supposed to save you around 20%. If they could do this so easily why have they been charging us all an extra 20%....

Our local Tesco (which has very little competition) is shortly to have a nice Lidl built across the road. I expect our Tesco prices to improve once it opens...
#7
I take it you don't like Tesco anymore!! :-)
#8
Yes, have to agree with you emad. I've tried ASDA and they are dreadful. The website is a nightmare, and the chance of your delivery arriving on time (if at all) is 50-50. I was spurred into writing after my latest Tesco experience where I was searching for party food. I knew they sold it (you know, Indian nibbles, chicken tikka and satay an sticks etc), but I couldn't find it. It was only by accident that I came across another item that said "From the Tescopartyfoodshelf" that I was able to locate what I wanted. Now what kind of idiot would expect a customer to know that they needed to type this exact phrase to find the type of products they wanted?? I tried "Indian Selection", "Chicken Satay", "Chicken Tikka" - and nothing!! I have had several calls from research companies in the past, asking me what I thought could be done to improve the Tesco website. Despite my comments, things are still the same, if not worse. For instance, anyone else had the problem with the "write a note" box, where you can't scroll down the page and have to use the up-arrow/tab keys? Tesco technical told me they had been aware of this for some time, and that it only affected users running XP and Internet Explorer 6 & 7. Well, if they are aware of it, bloody fix it!
#9
................... your not impressed with Tesco's then ? !
banned#10
i use mysupermarket to do my shop then send it to tesco, i don;t like the tesco website, not very easy to use for me. but i also only do it online if i have a coupon to cover the delivery charge. but i do agree the veg is not always the best. but delivery service is excellent.

if i've not got a coupon i do my shop and print off the list on line so i no i will stick to my budget. but i have definately saved money this way as i monitor what i'm getting and i never forget anything !

also as i tip, each week i do my shopping one day later, so every 7 weeks i get a free week of shopping ! lol

xx
#11
The use of money off vouchers in a supermarket is to maximise profit, its pupose is therefore in 90% of case not to save you money in your shopping trolley. Of course you do feel that you are saving money but that is on a win win basis. Say you budgetted to spend £10, they make £2 from every £10. If you spend £30 instead then they make £6, but they give you £2 discount. So they make £4 instead of £2 and you end up with more stuff they you would otherwise not have.

Also the web site is cleverly done as organised chaos and organised randomness to make you stay on the web site as long as possible so as to fill up your shopping basket. There is nothing about the web site that is unintentional and don't forget managers and executives are paid millions of pounds of bonus to maximise the revenue and profit from the web site. In this regard it is a making making machine controlled by highly paid executives. And if the staff appeared to be stupid then that's intentional cause it is easy enough to get workes which are highly educated and intelligent if the GCSE, A -;evel university degrees are a measure!

On the other hand with shops like Aldi, they stock just a tiny fraction of items. Of course it is always easier to shop there. But if they were the size of Tesco the chaos would be the same if not greater.
#12
hi there,i have to say i live in the middle of nowhere,with the vouchers(which are great by the way,thanks to all)
makes my shopping alot easier,normally customer services are fine if anything has a terrible date on,lets face it,if you went shopping yourself you wouldnt pick something that was about to go out of date or looks like its been there 6 months,so always phone to get a refund.
Yes it would be great if lived closer to big supermarkets,but you cant have everything.I live in a lovely place,just dont have many shops :-)
No i dont work for tescos :-)
#13
If only Iceland stocked a wider range of everyday household stuff, and did home delivery (without having to go to store first)


That is a shame as they are a pretty good retailer. Only problem with Iceland is the higher prices on ambient grocery. But i'd rather buy my frozen from there than Tesco etc.
No I don't work. :lol: (didn't want to feel left out pmsl)
#14
tesco always give short dates. but i got something out of date from asda the other day. in regards to customer service

tesco gave me ten pound because i compliened about very short date (few hours in fact)
where i only got a fiver from asda whose food was 24days out of date.

back to tesco online for me, if i have to at all. also at least tesco have nearly all there value items. asda have a select few things from their smart price range.

though can get some household stuff with asda, bed sheets, cusions etc.

so in summary: its all swings and roundabnouts for me
#15
oh and icelands are impractical for shopping with baby as only have toddler seats in trolleys
#16
I do my grocery shopping online as I cannot walk round a supermarket. I have found Sainsbury's have the best most professional service, but they're just too expensive. Asda were the least reliable deliveries, the guys didnt even turn up twice and then said I hadn't been in. They said they were banging on my front door, which is impossible as i live in a building with a secure entry.... They also dump all the bags outside my door on the landing, and on three occasions they were so rough that they burst cartons of cream, yogurts and broke eggs.

So I use Tesco most of the time. They have NEVER not turned up, they never complain about lugging the stuff up the two flights of stairs, and they are always friendly and cheery, unlike the miserable Asda gits. So I have NO complains about the delivery part. Also, I can add items to my order until about 4am of the day the delivery is due, whereas with Asda it has to be by 4 or 5pm the day before.

HowEVER, I think some of the Tesco shoppers are off their heads. Some of the substitutions I have been given have been ludicrous, and they have without fail always been more expensive than the item I wanted. Sometimes they havent substituted an item when they easily could have, very frustrating if I need the item. I've had horrible fruit and veg and meat that was use by the next day. I also absolutely agree with another poster here that my notes about certain items are completely ignored, and my substitution preferences. Every time I've had an issue, I have phoned up immediately and been refunded for the item I am not happy with. If I then tell them that it doesn't make up for the fact that Im stuck without that item for a week now, they refund my delivery charge too.

The website drives me mad at times, and the way they just take items off for no reason! They do have a box where you can enter items you cant find, so they will add them, but they've never done it when ive used the box. For a month non stop I couldnt find any frozen whole chickens, a common and popular item. I had to phone them up to get them to re-add it. I've had this issue with a lot of items. Most recently the four pack of Perthshire Spring water. It was nowhere to be seen. Even when they put it back on, I wsa being substituted four pack of water more than double the price, instead of four individual cheaper bottles. Where is the angry, ranty smiley :p

oops didnt realise id ranted so much, sorry!
#17
I once ordered loo rolls from Tesco (amongst other things!) and when my order turned up and I was told 'there was no suitable substitution'. No loo roll in the massive Tesco store...the liklihood of the whole city having the squits and selling out of all brands of loo roll is very unlikely.
Unless Tesco has a super deal on, I now stick to Ocado as they price match Tesco with all branded goods, have the waitrose special offers and delivery is cheaper, from free at off peak times. They send me quite a few generous discounts now and then too - just had a £15 off £90 spend which was delivered today and with the delivery they gave me a unique free case of stella voucher for my next order over £40.
1 Like #18
Dissing tesco!

http://i33.photobucket.com/albums/d66/Supasniper/Harold_error.gif
#19
sickly sweet
I once ordered loo rolls from Tesco (amongst other things!) and when my order turned up and I was told 'there was no suitable substitution'. No loo roll in the massive Tesco store...the liklihood of the whole city having the squits and selling out of all brands of loo roll is very unlikely.
Unless Tesco has a super deal on, I now stick to Ocado as they price match Tesco with all branded goods, have the waitrose special offers and delivery is cheaper, from free at off peak times. They send me quite a few generous discounts now and then too - just had a £15 off £90 spend which was delivered today and with the delivery they gave me a unique free case of stella voucher for my next order over £40.


Ha! Your loo roll experience is a perfect example of the type of non substitutions Im talking about! If you had ordered Value loo roll they likely would have substituted you a Value loo brush instead!
#20
jaybizzle
Dissing tesco!

http://i33.photobucket.com/albums/d66/Supasniper/Harold_error.gif


omg a harold bishop avatar AND he's even in his Salvation Army suit!!! Gah no love avatar, so <3 <3 <3

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