Tesco Late call - or not??!!!!! - HotUKDeals
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Tesco Late call - or not??!!!!!

hannah19790 Avatar
8y, 8m agoPosted 8 years, 8 months ago
I had a call on Thursday night and almost 10pm. It was Tesco Direct telling me about a delay with my order. I was pretty annoyed as I have two very young children who were in bed and, I don't know about anyone else, but if my landline phone rings at that kind of time of night I assume there's a problem/emergancy with a family member. I think mst people make phone calls early evening or wait until the morning don't they??
I phoned Tesco today and they said it's normal practise to phone up until 10pm although he personally didn't think it was right.
Is it just me?
Is this late or am I out of date?
I'm only 28 so don't like to think so!!!!!!!
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hannah19790 Avatar
8y, 8m agoPosted 8 years, 8 months ago
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#1
I had JD Williams phone the OH tonight. That was around 8-30pm which was suprising! Normally, its while your eating dinner! :p

10pm does see very late tho!
#2
when was your order due?
#3
They'd phoned me in the day to say it was ready for collection the next day (Fri) but I said I wouldn't be collecting until this week due to Easter. That's whe they phoned to say it was now delayed. I think they should have called Fri. morning!
#4
yeah no urgent need to call you
#5
Yeh idiots,I don't think companies should go calling people that late,cut off point say 8pm.
#6
That's what I told them - 8pm is late enough.
Thanks god it's not just me - I thought I was getting old!!!!!!!!!!!!!
#7
Problem is i guess that because they keep the phone lines open for people to call up until that time that they think they can also call out at that time.
#8
i'd call customer service so they radio the van and find out what's happened. could be a flat tyre or someone robbed it ...
#9
kippy
i'd call customer service so they radio the van and find out what's happened. could be a flat tyre or someone robbed it ...


Eh!?
#10
So they phoned on thursday to say the item could be picked up the next day on fri.

They then called later on the thursday to say there'd been a delay so you you would be able to collect & you told them it wouldn't be a problem as you weren't picking up until after Easter.

I can see that it's unusual & (in your case) inconvenient to get the call at 10pm but it sounds like they just hadn't added your comments about when you'd be collecting as an onscreen note/comment on your order.

I'd have been a damn sight more pissed if they'd rang my house 5 minutes after I'd left for work @ half 7 on the friday morning to spend my lunch hour traipsing over to the store & get told it wasn't there once I got there......
#11
CHARLIETHIRTYTWO
So they phoned on thursday to say the item could be picked up the next day on fri.

They then called later on the thursday to say there'd been a delay so you you would be able to collect & you told them it wouldn't be a problem as you weren't picking up until after Easter.

I can see that it's unusual & (in your case) inconvenient to get the call at 10pm but it sounds like they just hadn't added your comments about when you'd be collecting as an onscreen note/comment on your order.

I'd have been a damn sight more pissed if they'd rang my house 5 minutes after I'd left for work @ half 7 on the friday morning to spend my lunch hour traipsing over to the store & get told it wasn't there once I got there......


I understand your point but what's the cut off point? Should they be able to ring at 11pm or 12pm or 3am just so they don't save me a waisted trip? Also, althogh I realise they don't know this - I'm a stay at home mum/housewife and so don't leave the house at 7.30 in the morning. A call at 8am would surfice!! 8am-8pm is reasonable I think and also errors with orders happen - I think most people understandthat! Thanks for your thoughts, I see your point x x
#12
hannah19790
I understand your point but what's the cut off point? Should they be able to ring at 11pm or 12pm or 3am just so they don't save me a waisted trip? Also, althogh I realise they don't know this - I'm a stay at home mum/housewife and so don't leave the house at 7.30 in the morning. A call at 8am would surfice!! 8am-8pm is reasonable I think and also errors with orders happen - I think most people understandthat! Thanks for your thoughts, I see your point x x


Not looking to argue just playing my usual game of Devil's advocate...
I've found it useful more than a few times when stores/businesses are open for queries into the evening & would reckon that anywhere from 8-10 would be the cut-off for most late openers that I've come across. It makes sense that they use those staff to make a call like this (I'd say 10pm would be pretty unusual & would expect anything after that point).

I used 7:30 as an example...you could just as easily have left on a school run before 8am & still have had a wasted journey. The last time I ordered from Tesco's Direct I seem to remember they only delivered to selected stores so for some people this could have been quite a bit out of their way to collect a non-existant delivery.

Personally I think the phone call was the lesser of two evils but an 8-8 limit on OUTGOING calls that you suggest would probably cover MOST eventualities.....
1 Like #13
Sorry didn't mean to sound like I was arguing and I appreciate your imput. I AM obviously getting old!!!! Hee hee x x Thanks again
#14
I agree, if the phone rings late then we assume there is a problem.

Whats worse is that someone could of been (and was) asleep

That said, its better to call late than not to call at all
#15
To be honest its a two way street.

I go out to work at 6.30 am and i am quite often not home till gone 6pm so to be able to deal with a company up to 10pm would be good.

I always think that i can call folk up to about 10pm, after that would be a no no.

Unfortunatley companies cannot predict everyones lifestyle and work around them on an individual basis.

Thay have to try and please the masses - never an easy job

EliTom
#16
Bearing in mind the Friday was Good Friday!

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