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tesco misprice query? Advice required!

£0.00 @ Tesco
hi, can't say what, but have just spotted an expensive electrical item mispriced at my local tesco. Got home and checked the price at tesco direct and it's definitly a lot more expensive. Just wond… Read More
makershaker Avatar
8y, 7m agoPosted 8 years, 7 months ago
hi, can't say what, but have just spotted an expensive electrical item mispriced at my local tesco. Got home and checked the price at tesco direct and it's definitly a lot more expensive.

Just wondering, if I take the box up to the checkout, they scan it and it comes up at the dearer price will the honour the price they have on the shelf underneath the item if I take them and show them the shelf edge label?
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makershaker Avatar
8y, 7m agoPosted 8 years, 7 months ago
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#1
They should do better than match the price.. they should give you double the difference back!
#2
they have too
#3
They have to honour the price, assuming that the mispriced label actually has the item description written on it.

I mean, they haven't just put a different item's label in the wrong place, have they?
#4
take a pic on ya phone of the mispriced label! then take the item to the checkout
#5
Mrs.Z
They have to honour the price, assuming that the mispriced label actually has the item description written on it.

I mean, they haven't just put a different item's label in the wrong place, have they?

+1
It HAS to be the actual product label, if it is a different product they wont honour it.
If the offer expired they still have to.

If it is dearer on tesco direct/.com it may well just be dearer.
Only way you will find out for sure is by purchasing the item at a checkout.
#6
go get it then post what store so we can all try it
#7
starsparkle2311;3065038
yup it's the law, if they don't trading standards can fine them. Let us know what it is when you get back, won't you?

yeah i'd be interested to know too :whistling: was a shame the other week when i told the checkout operator that my bill wasn't right when they tried to charge me £300.55 for a 59p pack of hot dog rolls :-( would have got nearly £600 back off them if i had kept my mouth shut & paid :x
#8
tesco direct and tescos offer two different prices anyway
#9
item is £130 cheaper instore than tesco direct. Would I take it up, ask to scan and check the price before I buy or would I have to buy then complain I've been over charged compared to the shelf label?
banned#10
you have to pay first then claim back double the difference.
#11
They don't have to honour it.

As crazy as this sounds, goods on display with a price label are not offered for sale.
In law it is known as an "Invitation to treat".

The following link gives an example where a shop keeper was accused of illegally offering for sale a flick knife. His defence successfully argued that displaying goods with a price tag does not constitute offering those goods for sale.
http://www.ecclesbourne.derbyshire.sch.uk/ecclesbourne/content/subsites/law/files/Module%204%20-%20Contract%20Law/CONTRACT%20LAW.doc

http://en.wikipedia.org/wiki/Invitation_to_treat

In any event, a shopkeeper can refuse to serve you without giving any reason. Normally when misprices are honoured it is as a gesture of good will.
banned#12
makershaker
item is £130 cheaper instore than tesco direct. Would I take it up, ask to scan and check the price before I buy or would I have to buy then complain I've been over charged compared to the shelf label?


if it is marked up on shelf instore then that is the price you should pay, pay for it and if any different the go to cs who will give the difference back, it aint a laptop is it - lol
#13
Yeah buy first then go to customer service desk.

How much will you actually be paying for the item though? Because if the price is £200 or something, then it could just be that the instore price is cheaper
#14
makershaker
item is £130 cheaper instore than tesco direct. Would I take it up, ask to scan and check the price before I buy or would I have to buy then complain I've been over charged compared to the shelf label?

sorry i thought you had been overcharged.
tescos and tesco direct are run like two seperate companies and their price differs from what is in store
the only price which will be the same is tesco.co.uk
#15
this is an item that u can buy with or without accessories, the price they are charging is for said item without accessories yet item on the shelf has all the accessories. So where would I stand? Also the item is an empty box on the shelf so I' d have to take it to the electrical/entertainment desk first. Would I ask them to check the price first before buying then complain the price was different on the shelf?
#16
so tell us the item in question. we can give you a better answer :thumbsup:
#17
lol, I don't wanna cut my own grass here and go down to find someone reading this forum has beaten me to it!
#18
It's getting confusing now - you mean that the price label is for the same item without the accessories but the packet/box has the accessories included?

If that's the case then the price label and box will probably have different barcode numbers.

It would be much easier for us if you just said what it is, I am sure you are not going to cause a stampede (and each store prices their items independently of eachother, so just don't tell us which store you saw it at if you are that worried)
banned#19
makershaker
this is an item that u can buy with or without accessories, the price they are charging is for said item without accessories yet item on the shelf has all the accessories. So where would I stand? Also the item is an empty box on the shelf so I' d have to take it to the electrical/entertainment desk first. Would I ask them to check the price first before buying then complain the price was different on the shelf?


if there different barcodes then no, the box should have barcode on it and so should the label on shelf
#20
THey DONT have to honour it. BUT can remove the product from sale in all stores for a period of 48 hours and they put it back out in 2 days time at w/e price they choose. Usually they will just DTD but if you are correct and it is a £130 difference i doubt you will get £260 and the product. They might exercise their right to withdraw all from sale
#21
i'm guessing a wii......?
#22
plumfacemonkey
i'm guessing a wii......?


I don't think it was something so great, otherwise the OP surely wouldn't have needed to go home and check the price on the website.
#23
Lots of wrong information in this thread.

They dont have to honour the price on the shelf. If they are advertising outside of the store then it may be a different story. The law in this area is generally there to stop companies from putting out an advertisement saying "Tomtom just £50" then when you get into the store its £60..
#24
Tesco Direct and Tesco Stores PLC are two different companies and you will find differences in prices between the two. some will be more expensive on direct and some will be cheaper.
Tesco will not price match with anything on the website.
In fact any store can have different prices online than what they have in store.
#25
Tesco Corruption;3065492
Tesco Direct and Tesco Stores PLC are two different companies and you will find differences in prices between the two. some will be more expensive on direct and some will be cheaper.
Tesco will not price match with anything on the website.
In fact any store can have different prices online than what they have in store.

Prices from store to store can vary too:thumbsup:
#26
harlzter
Prices from store to store can vary too:thumbsup:


Valid point. You'll find that the smaller Express stores will charge a few pence more for some products. There are also regional variations.
#27
Doesn't your tesco store have one of those machines to check the price? You can just scan the box and you'll know the price before you go to the till.
#28
I've never understood why people think shops have to honour a price, its never been the case, think its one of those urban myths that people seem to believe lol
#29
they should honour the price if sold but they dont have to honour selling it to you
#30
i had same problem in tesco there was something advertised in a leaflet at a good price got down to store and paid and they didnt go through i had leaflet with me in case and they normally to offer it has good will . my partners mum works at a different tesco and they do have to honour the price if its on show but dont have to double the difference.
#31
Why didnt you just take it to a checkout and say can i check the price on this before i start shopping, if its at the discounted price, buy it, if not say thanks and walk away. But the price on the shelf basically means nothing so dont assume they have to honour it.
banned#32
starsparkle2311
yup it's the law, if they don't trading standards can fine them. Let us know what it is when you get back, won't you?


Which law is this?
[helper]#33
There used to be an enormous thread on MSE about Tesco misprices.

If they do charge you more than the shelf lable price, then Tesco policy is to refund double the difference back. The store customer services may not "volunteer" this. You may have to ask. If they don't agree then contact Head Office and they will investigate and if necessary issue an instruction to the store.

As Tesco DIrect prices are different from store prices it might just be the store reducing the item to clear it.
#34
starsparkle2311;3066346
my law! Know any better? Feel free to share, go on you know you want to! I worked in a supermarket many moons ago and a customer was charged more for an item than the shelf price, all hell broke loose and trading standards were called, the shop was fined. I think it was a tin of soup the customer was overcharged by 2p! But all shops are different i guess, I've made no real claim to being an expert in this subject by the way, and i imagine the OP has sorted it by now anyway.:-D



Almost right, if an item is to be charged at an higher price than the SEL states the store does not have to sell it to you, if they do without informing you that the correct price you will be charged is higher then the law regarding this is broken and the store in question liable to being fined by trading standards, this is why Tesco may refund double the difference as it is cheaper to pay this knowing customers will readily take the money rather than go to trading standards, the store than get the oppurtunity to rectify the pricing error.

My cousin owns a few small stores and was fined for charging 1p over the displayed SEL price on a can of cat food, he had simply made an error entering the price into his system, a clerical error that cost him £1500:x
banned#35
starsparkle2311
my law! Know any better? Feel free to share, go on you know you want to!


Ah a made up law then :-D
#36
What was it????????
#37
a vintage Betamax video ????????????
#38
Any clues to the item?
#39
pinkstacey;3084368
Any clues to the item?


It was a Tesco Value Screwdriver set:thumbsup:

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