Successfully gotten out of my contract early.
Tesco Mobile have increased prices recently due to the VAT change
One increase i noticed was international call charges going up from 20p to 25p - an increase which far exceeded the VAT increase itself.
I complained - quoting the Ofcom general condition 9.3:
Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall:
(a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and
(b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.
My contract has now been terminated without cancellation fee or penalty."
It took around 3 weeks - but stayed polite throughout and after many calls while they were checking things out.. They agreed that the Ofcom general condition did apply. To be fair though, the customer service i have received has been nothing short of excellent.
The price increase did occur around 3+ weeks ago, so you'll have to be quick if to get your complaint in. As you've only 30 days.
I really hate it when mobile operators increase their prices, since i believe when you sign upto a contract it should stay the same throughout.. Unless they have a good reason to change it, such as VAT increases... Certainly not beyond that though.