I placed an order for the cheap champagne posted on this website early December. It was ordered on the 2nd December for delivery on the 22nd between 20:00 - 23:00. Having waited in for over three hours I still hadn't received the plonk. I made a big fuss with Tesco Wine who explained that they ship the wine to the relevant store and the store then delivers to my home. However, the warehouse ran out of plonk and instructed the store to telephone me to let me know - they didn't.
Anyway after Christmas received a call from the store apologising and suggesting that they will call round to the house with a champagne valued at £28 per bottle. Home delivery manager turned up at the house with a box of 6 bottles of Champagne Vallois Vintage 2002. I was so grateful that they had taken the complaint serioulsy and been so generous.
However, when I searched the internet for the brand of champagne was disgusted to find that the apology I had accepted so graciously was currently in a half price promotion and was available at £14 per bottle.
When I telephoned the guy who delivered the champagne to make him aware that I knew of the current offer her became quite abusive and put it to me that it was obvious that I had no idea that the champagne he had given me was a much better quality than what I had ordered and that I was obvioulsy intent in just screwing Tesco for what I could get.
I telephoned the store manager and reported the matter. I now feel quite bad that I did, but I refuse to be insulted by a member of staff of a store.
Champagne is now selling for £30 per bottle.
Your feedback please.