I ordered 2 ipods from TescoDirect last week using their "free ipod charger" deal. At first I was told the deal had finished early due to high demand but when I called back again around 45 minutes later with a question about the extra 1500 points, the same cs rep told me that the charger deal was being put on again the following day as it had ended early by mistake and to order then. I did this, the chargers were added to my orders automatically and the payment was taken. However, when the ipods were delivered there were no chargers included and when I rang cs again, I was told there was a note on their system to say that the chargers were unavailable and would not be supplied.
They are now refusing to supply the chargers even when they come back into stock and refuse to accept that a contract was made to supply the chargers when payment was taken and the items despatched. A manager even said that one of the ipods was a different sku from the other and it did not include a charger. Well, one was a touch and the other a classic, and the deal was on ALL ipods and nanos.
The only reason we bought from them was because of the free chargers as Amazon have a £15 off deal until tomorrow making their price more or less the same as tesco with the 1500 points.
The thing is, what can I do about it now?