The ELC deal - what's happened - HotUKDeals
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The ELC deal - what's happened

clairethomson786 Avatar
8y, 1w agoPosted 8 years, 1 week ago
Was everyone charged the right price for this?

I just checked my online account. My order as follows:

Planet Protectors - Talking Ace Jungle Protector (115640) 1 £17.50
Planet Protectors Doc Tox & Vehicle (114131) 1 £20.00
Planet Protectors Doc Tox Slime Cave (115642) 1 £0.00
Magical Fairy Toadstool (115659) 1 £20.00
Voucher offer (Code: BELLX8A - Spend and save discount on all ELC toys) -£10.00
Subtotal £47.50
Delivery £4.95
Order Total: £52.45

They have only taken £37.99 out of my account???

None of these prices even add up to that. Does anyone see what might have happened?

PS I haven't had it delivered yet.

Cx
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clairethomson786 Avatar
8y, 1w agoPosted 8 years, 1 week ago
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1 Like #1
Same happened to me, unfortunately some items were out of stock and i was only billed for the ones that we in stock and hopefully the rest shall follow shortly :thumbsup:
#2
Oh well, I'll just wait and see what turns up before I call them. It's just weird as none of the items togather add up to £37.99, so even if something was out of stock I don't see how they came to that price :?.

And, I have checked the site today and everything seems to be in stock.

Cx
#3
how do u get to see your order?
#4
I just copied and pasted that from my confirmation email. Did you not get one?

Just received one of the items.

Turns out one of the items isn't in stock at the moment and they have not charged me for it yet. They have taken the discount off each item individually so instead of the missing item taking £17.50 off the order they have taken £14.46 off? :? Weird, but it all seems to add up anyway! And the cave is on my delivery note, although I dont have it yet, as £0.00. The delivery note says it will follow in another package.

Cx
#5
I ordered the £30 rocket thingy and 2 lots of the people/alien sets and I recieved the rocket and one set of people and have been charged £10!! So £30 rocket free and no postage as of yet. Waiting for the other bit now but to be hnest I've got the bit I wanted so wouldn't worry if I didn't get it all. :thumbsup:
#6
hannah19790
I ordered the £30 rocket thingy and 2 lots of the people/alien sets and I recieved the rocket and one set of people and have been charged £10!! So £30 rocket free and no postage as of yet. Waiting for the other bit now but to be hnest I've got the bit I wanted so wouldn't worry if I didn't get it all. :thumbsup:


how were they delivered??royal mail?
#7
jasongoodall
how were they delivered??royal mail?


Hubby answered door and said it was a woman in a car. Think it was the same one that delivers my vertberdaut stuff etc...

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