Im so wound up right now, ARGHHHHHHHHHHHHH!!!!!!!!!!!
I work with the public and I have to speak to people face to face and over the phone on subjects from sales, right through to complaints and so far I have been extremely polite and calm even when faced with irate customers etc. I believe I am quite good at calming a situation down, and whatsmore have spoken to 1000's of people and never had anyone wind me up as this one woman.
I had the customer from hell on the phone, such a nasty woman who clearly has an nasty streak in her.
The glass door on her oven this morning shattered and so she rang to report it. Not a problem I told her, I will locate her customer file and then ring the manufactura up and sort it. I needed to find her file to locate the model number of the oven, she was at work so couldnt tell me and her file is in storage (all files go into storage after 6 months and its impossible to guess which one she has).
Oh but no, this silly cow wants it fixing right now. Will whirlpool come today or tomorrow, I told her there was a very slim chance of that. Well im not waiting a week, I want it fixing now, im the be all and end all and I want you to jump through hoops and drag a new door out of your bottom cause I am not waiting not for you or anyone... 2 Hours later shes back on the phone, have you found the file, no I havent found it i told her, and explained I have to send someone to go and manually get it, which can take more than 2 hours. I cannot afford to drop everything just for her, and she was at work so couldnt cook with it anyway, and I know full well what whirlpool will do so its just a case of waiting anyway.
It was just the tone of her voice and the way she spoke, was just like she was so important that nothing else cared like my whole day should be devoted to solving her oven door. I told her the truth when she phoned, there was no need for 'well i dont believe you' comments and such, like im making it up and lying to her. I have no reason to lie to people, whirlpool wont jump through hoops for her, shes got no chance. They will turn up without the new door, inspect the damage and then come back with the door. I told her this but oh no shes not having any of it.
Theres just no need to talk to people like that, being a bitch wont get it fixed any faster. If I had no self respect and control Id of verbally thrashed her, and she wouldnt of known what hit her, but I didnt. I could of been bitch myself and binned the notes and made her wait longer, but I didnt.... If she rings back though...... :p
I believe some people are just nasty and they cant help it.
Im going having a ciggy at the backdoor now... I do feel a bit better now.. sorry to rant on.