Just to give you all a heads-up I have just had with the Link.
I have an O2 Contract phone with them on a cashback deal.
The T&C's of the cashback state:
" Due to the administration process you should allow 28 days for your
application to be fulfilled."
"Once each application has been validated you will be sent a cheque to the value within 28 days of your application being received. If after this time you have not received your cheque please telephone 01858 414717."
So it is very clear of a 28 day timeframe.
The cheque for first cashback I had was sent out on the 28th day after receiving my claim. Obviously this was so they so they could keep hold of the money for as long as possible.
However, the second cashback is taking hell of a lot longer.
After contacting them, it appears that they now process the claim on the 28th day and the cheque will be with you within 21 days of your claim being processed. After quizing them why it takes 21 days for the ink to dry on the cheque I was informed that it is now company policy to hold onto the cheques for 10 to 14 days.
When I informed them that this was not in line with the T&C's the response I got was basically tough and to put any complaint in writing.
Therefore can I urge all in the same boat to complain in writing before these robbing gits move the goal-posts again. If they think they can get away with stealthily changing T&Cs they will. So the more people who complain, then hopefully they will realised they've been sussed.
So the address is:
PO Box 503,
And if anybody has any suggestions on how I can get trading standards involved, I would be glad of some pointers. I'm getting hacked of with the attitude of big companies treading on the little man.
There and relax. Rant over.