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The o2 shop are **** !

£0.00 @ O2
Does anybody know, if there is a amount before a exchange/new phone has to be given? I've brought, my Georgio Armani phone back for repair 4 times now, for the same faults to keep happening, within… Read More
*katie* Avatar
8y, 4m agoPosted 8 years, 4 months ago
Does anybody know, if there is a amount before a exchange/new phone has to be given?

I've brought, my Georgio Armani phone back for repair 4 times now, for the same faults to keep happening, within two days of taking it home.

I have been offered similiar phones which i can have, but infact they are nowhere near as good, they are Samsung D900 and Samsung F120.

Surely there is something I can do now?
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*katie* Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
payg or contract?
#2
Contract! and I have insurance aswel.
#3
Maybe it's just not that good of a phone? :?
#4
have they offered an exchange to another model?
#5
under the sale of good act (if i remember rightly) im sure if you send something off for repair you accept the fault...and any recurring fault...you should have asked for an exchage the 1st time. maybe worth checking but i remember something alog them lines.
#6
Don't think so - your insurance policy will say 'if its not fixable we will replace it' There will be no 'if its broken we will replace it' - I think, if it takes more than 28 days to repair, you have the right for a replacement.

We had a laptop which broke 15-17 times, they wouldn't replace it because it wasn't in our policy to 'replace' it. only repair.
#7
Contracting out of the Sale of Goods Act
To check if the seller has contracted out of the Act, look at:

any warranties or guarantees given with the goods
your contract
any receipts or invoices.
eg, if there is a statement that says "No other warranties either express or implied by law are made with respect to these goods" your rights will be limited to whatever the seller has provided in the contract.

The contract may state that the seller will:

repair but not replace goods
repair some parts but not others
limit the time that they will provide any remedy
limit their responsibility to the goods and not to any other damage or loss caused by the fault.

does the contract say anything along them lines???


just an idea but when my phone broke ages ago O2 never managed to fix it...i took it to the carphone warehouse and they sorted it for free...said that as the phone was under a certain age (cant remember how old) they could fix it and claim it back from the manufacturer...regardless of where i bought it from....maybe worth a try? see if they can sort it for you??
#8
If an item has to be repaired multiple time in the first year ,probably more than three ,you can claim that it is not fit for purpose and demand a refund or replacement,
#9
t0mm
Don't think so - your insurance policy will say 'if its not fixable we will replace it' There will be no 'if its broken we will replace it' - I think, if it takes more than 28 days to repair, you have the right for a replacement.

We had a laptop which broke 15-17 times, they wouldn't replace it because it wasn't in our policy to 'replace' it. only repair.


you dont claim on insurance for a faulty phone! there will be an excess for a start. Take the phone back and tell them you want it replacing. Ask to see the manager and dont take no. Its your right!
#10
Thanks people, I'm going to go in there!!!!! Hopefully will be walking out with a brand spanking new one :-) xxx
[mod]#11
May be worth editing your thread title so you don't get infracted for using a word in the swear filter.
#12
nokia 6300

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