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The Poor Build quality of dell machines

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Hi, Anyone else think Dell machines generally have poor build quality? I have had a number of dell machines and most of them have had a fault of some kind. First dell laptop had a faulty hdd … Read More
sotomonkey Avatar
8y, 11m agoPosted 8 years, 11 months ago
Hi,

Anyone else think Dell machines generally have poor build quality?

I have had a number of dell machines and most of them have had a fault of some kind.

First dell laptop had a faulty hdd that had to be replaced
Second laptop had a faulty optical drive

My next laptop had a faulty harddrive, optical drive, touch pad and keyboard which were all replaced when I sent it in for repait.
A laptop which I bought at the same time but sent back, had something wrong with sound., that everything I played was stuttering.

My first dell desktop has something wrong with one of the hdd's, causing random access and power consumption, sometimes forcing access to stop moentarily

My latest laptop has something wrong with the touch pad, it occasionally freezes the pointer and it won't move or moves very slowly for a few seconds. No idea what's causing this.

All in all, my experience with dell is pretty appaling that I've never owned a dell machine that didn't have a problem of some kind.

On a positive note they do have good warranty support, which is just as well.
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sotomonkey Avatar
8y, 11m agoPosted 8 years, 11 months ago
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banned#1
I've always been very impressed with the design and build quaility.
#2
csiman
I've always been very impressed with the design and build quaility.


theres no need for sarcasm

i think the dell is a good machine but with my first the hard drive needed replacing
and my second machine the dvd drive needed replacing but other than that i havent had any more problems :thumbsup:
banned#3
imortal;2177556
theres no need for sarcasm

i think the dell is a good machine but with my first the hard drive needed replacing
and my second machine the dvd drive needed replacing but other than that i havent had any more problems :thumbsup:

I wasnt being sarcastic! :thinking:
#4
csiman
I wasnt being sarcastic! :thinking:


I know you wasnt (i was)
#5
I've owned an XPS laptop for 15 months, no problems.
I almost bough a Rock laptop, and look what happened to them (great machines though)
Sorry for your issues, but in general I would still recommend Dell
#6
imortal
I know you wasnt (i was)


I know you weren't. I know you weren't. (But I am) :p

I've had loads of Dells over the last 5 years and would say that they probably allow more problems to get out the door that some other assemblers. Probably inevitable with a company that builds to order rather than the usual assembly line procedures...
#7
Never had any problems with Dell build quality or indeed faulty hardware. Maybe i was lucky.
#8
It is hit and miss my uni had an entire batch of faulty pcs(like 50 of them!) but you know what companies are like buy the cheapest instead of quality,

For the average user its just luck you may get a good one may not.

My parents have like a 4 year old advent pc from PC World which apart from a major virus about 3 months after buying meaning a reformat was needed theres never been a problem.
#9
The problem with Dell systems and their harddrives is that the drives aren't bought on a basis of quality, they're bought on the basis of who can offer the spec'd part for the lowest price. This is usually Maxtor, although on one of the rare occasions when it was Seagate, someone managed to find a motherboard that suffered a compatability issue with the drives that caused the systems not to POST.

Although, in some cases, they aren't bought at all. Since drives tend to be the most unreliable part, if they fail for whatever reason, as a warranty cost reduction measure, they will typically be reformatted, have scandisk /r run on them (to mask the bad sectors), and then be resold or reused as a warranty-repair part. Dell policy was changed last year to dictate that damaged clusters don't constitute a faulty drive. It's really quite shameful.
#10
Besides having a shockingly poor sound card, I've not had any problems with my Dell PC (though first one) the PC I bought before this cost twice as much and died a couple of weeks outside the 12 month warranty period (typical) and their CS was non existent, so I've been pretty happy with Dell so far.

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