A few months ago my phone started to have faults like the rattling of the speaker in the ear etc. So i decided to take it to my local o2 store to have it sent away and repaired.
They sent it away and as it was going to take more days to repair it they sent a brand new pne with the latest software etc: http://www.hotukdeals.com/item/407486/c905-o2-has-anyone-else-got-problem/
So anyway, i did think i wasn't going to have any more problems....how wrong was I
The "new" phone developed the same fault and i had to send it back. I got my phone back within a few days saying that it had been repaired...great nothing will go wrong now !
a week down the line the ear piece rattles and the phone was crashing etc, so i immediatly took it back to the store. They sent it off and its now been 3 weeks that its been away.
This is when the fun started...not !!
I called o2 customer services (repairs) and a guy called Jimmy told me to the tell the store this:
"tell them that they need to put in an escalation and as its been away for so long, a list of the same value handsets back.
So that email was sent away 3 days ago, and they got a reply saying ok i can choose other handsets.
The list on it was rubbish so the o2 shop pinged it back to them saying the customer is not happy and wants a phone to the same level as an 8.1. he said it would take 24hrs.
Tuesday i phoned up and he said he had not recieved a reply and to phone back today and he would speak to me then and he would also send me the list by email
Its not tday and the little naff is off, now there is a surprise !!!
I was funming earlier and demanded the store phone him and ask where (at least) my email was. The guy said that he was going to send it as soon as he gets it blah blah blah.
So its now thursday and the story contiues tomorrow
So if anyone has a C905 please do not buy it, there is a known issue now and stores should not been selling them.
EDIT: Ok its not friday. The lad called me today at 10am, they also had a meeting this morning. he said that no one had been in contact so he sent an email off to someone else..... he also said they dont have telephone numbers only email address, i find this very untrue i think.
Anyway he called me again at 2pm to say that he had had word and that they were looking at the issue.
I have to call back at 5pm........
Ok called back at 5pm, they are offering to put my "priority" for a C905..what a load of Cra*. Or if i want the Samsung Tocco Blue i can have that,
Or i can wait for the main list to still come back with other possible handsets....
What will i do lol