I needed a ticket for travelling on Hogmanay, between Edinburgh and Aberdeen so I went on the trainline 2 days ago and booked what I thought was the cheapest fare at £32.50.
I'm travelling with a 2 year old so I clicked the option for a reserved seat, and paid by Debit card.
I got the ticket through today and having checked it there is no mention of any reserved seats. I rang the trainline only to be told I had purchased a 'walk on' ticket which costs exactly the same price as what I would pay on the day. And also there are no seat bookings availible on that ticket apparently and I would not be getting a seat.
This is no good for me, as travelling with a 2 year old with the prospect of not having a seat is not an option so I asked for a refund. Of course they will give me a refund but only after they have deducted an admin fee of TEN POUNDS!, yes ladies and gentlemen, TEN POUNDS.
No amount of argueing at a cost of 10p per min (mobile networks will vary) will change their mind, even speaking to the indian call centre supervisor did not make them budge. They are claiming that unless they have made an error they will not waive the charge.
IMO they have made an error, they sold me a ticket that firstly was not the cheapest availible, they have now told me that they do not release the 'cheap' tickets untill 3-4 weeks prior to travel meaning what you think is the cheapest advance fare is in fact the most expensive fare for that journey. There is no explanation of this when booking, it appears that you are paying the cheapest fare availible!
Secondly they sold me a ticket that was supposed to come with reserved seats, it even gives you the option to select reserved seats but you actually dont get them and you dont find out untill you recieve the ticket at which point you can only get a refund if you pay a £10 admin fee.
Absolutley shocking, Avoid them if possible. If anyone has any experiences in dealing with these scumbags please let me know what you did!
Apologies for the rant ;)