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Thomas Cook Euro rip off - beware

shopaholic8 Avatar
5y, 3m agoPosted 5 years, 3 months ago
Just a heads up to check the exchange rate if you are buying Euros in a Thomas Cook store. I saw the rate in one of their stores at 1.11 and later that day went into my local store to buy. I nev asked rate and none was quoted. My receipt was put in the envelope with my Euros. I never opened it until I was on holiday and was shocked to see I had been given an exchange rate of 1.06. Given that the PO is right next to the shop and had a rate of 1.11, guess where I would have bought.

The store called me today after I complained, at which point I said the Euro had never been as low as 1.06 this summer, I was rudely informed that it was 1.05 today. I hung up and called another Thomas Cook store who told me today's rate is 1.11. So seems if you don't ask they may well rip you off. Having googled the subject it seems it's common place, so take care folks and check the rate before buying. No point in getting a great deal on here and then being stung for travel cash.
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shopaholic8 Avatar
5y, 3m agoPosted 5 years, 3 months ago
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banned 6 Likes #1
How were you ripped off?

You didn't check the transaction at the time - your fault
You didn't buy at the PO - your fault
You didn't shop for the best rate - your fault
Rates vary from shop to shop, area to area. Nothing uncommon with that

You've ripped yourself off, nothing to do with Thomas Cook
#2
They do sneaky stuff sometimes, like offer 1.11 only if you spend £500. I had that when I went to america with USD.

Also their online rate is generally better, its worth just logging on to check it, and reserving some money that way.
#3
AndyBrit
They do sneaky stuff sometimes, like offer 1.11 only if you spend £500. I had that when I went to america with USD.

Also their online rate is generally better, its worth just logging on to check it, and reserving some money that way.



Not sneaky, it is normal.

All currency traders will give a better rate for higher volume.
#4
dimebars
How were you ripped off?

You didn't check the transaction at the time - your fault
You didn't buy at the PO - your fault
You didn't shop for the best rate - your fault
Rates vary from shop to shop, area to area. Nothing uncommon with that
You've ripped yourself off, nothing to do with Thomas Cook


Not sure why different shops within the same chain would have different "International" exchange rates.
banned#5
Because they re in different locations an dictated by competitors around them. Not hard to grasp is it?
[mod] 1 Like #6
Plum
dimebars
How were you ripped off?

You didn't check the transaction at the time - your fault
You didn't buy at the PO - your fault
You didn't shop for the best rate - your fault
Rates vary from shop to shop, area to area. Nothing uncommon with that
You've ripped yourself off, nothing to do with Thomas Cook


Not sure why different shops within the same chain would have different "International" exchange rates.


Because some of the stores have a higher footfall and transaction amounts so they maximise profits.
#7
Many shops give different rates, you need to do your homework when exchanging into any currency !

I get mine from American Express in Nottingham as they are always way more than anywhere else and they also do a walk about several times a day to check other shops rates.

These travel agents are a rip off anyway and you should never use them unless they are quote beating, I got 19.1 at AE the other day for Mexican Peso which was better than anywhere by 0.7, Thomsons rang me later to check i'd got the tickets etc (yeah right lol) then went on to offer me a exclusive rate as I booked with them (18.4) I said i got mid 19's earlier and they asked where, I told them then she said she would give me 19.5 so I got some more, seems to me if they can move up 1.1 just like that then they are making a fortune out of people to dont ask or question rates!
1 Like #8
dimebars
Because they re in different locations an dictated by competitors around them. Not hard to grasp is it?

Thanks for answering in your normal courteous fashion (I jest. oO ).

Seems to me this kind of practice from a major chain does leave this industry looking seedy at least and and possibly minor rip off artists.

I would not expect to go to a busy carphonewarehouse and pay more for a phone.
banned 1 Like #9
Plum
dimebars
Because they re in different locations an dictated by competitors around them. Not hard to grasp is it?


Thanks for answering in your normal courteous fashion (I jest. oO ).

Seems to me this kind of practice from a major chain does leave this industry looking seedy at least and and possibly minor rip off artists.

I would not expect to go to a busy carphonewarehouse and pay more for a phone.


Not really Plum. You simply ask what the exchange rate is before you get money changed over. if you don't like the rate, you don't accept it and you take your business elsewhere.

OP is a Plum (no offence to either parties).
#10
JonnyTwoToes
Not really Plum. You simply ask what the exchange rate is before you get money changed over. if you don't like the rate, you don't accept it and you take your business elsewhere.

OP is a Plum (no offence to either parties).
.
I have no problem dealing with seedy, unreliable or dodgy businesses JTT. Just pointing out that this is what they are looking like with this kind of business model.

Plum : An especially desirable position, assignment, or reward

Thanks :)

Edited By: Plum on Sep 23, 2011 16:49
banned#11
Plum
JonnyTwoToes
Not really Plum. You simply ask what the exchange rate is before you get money changed over. if you don't like the rate, you don't accept it and you take your business elsewhere.

OP is a Plum (no offence to either parties).

.
I have no problem dealing with seedy, unreliable or dodgy businesses JTT. Just pointing out that this is what they are looking like with this kind of business model.

Plum : An especially desirable position, assignment, or reward

Thanks :)


X) Their business model is to make money by offering exchanges of currency at a rate that suits them, which is decided mostly by the the competition in the surrounding areas (as has already been pointed out). It's called business. Do you have a better business model?

Plum: A small and pointless fruit that I chew and spit out on a daily basis*

(You know I love you really Plum) :D
banned#12
OP 'surprisingly' quiet once the obvious errors were pointed out.....

And plum being a plum again....
banned#13
Plum
dimebars
Because they re in different locations an dictated by competitors around them. Not hard to grasp is it?


Thanks for answering in your normal courteous fashion (I jest. oO ).

Seems to me this kind of practice from a major chain does leave this industry looking seedy at least and and possibly minor rip off artists.

I would not expect to go to a busy carphonewarehouse and pay more for a phone.


Loads of businesses do it - look at garage prices for petrol as a well know example.

Edited By: colinsunderland on Sep 23, 2011 18:29
banned#14
Let's just leave plum to his idealistic wonderful world.

The rest of us can function in the real world
banned 2 Likes #15
http://votingfemale.files.wordpress.com/2009/11/obama-socialist.jpg
#16
Apologies that I have a life outside HUKD, get over it.

The fact that they don't mention the rate AND put your receipt in a sealed envelope smells. Plenty of folks posting in other forums that they phoned the store, were given a rate but when they went in shortly after were charged a much lower rate.

Having used the store regularly I have always had a higher rate than PO next door. Having taken legal advice, as a financial transaction apparently they must state the rate.

Maybe the title shouldn't be rip off, maybe it should be fail to comply with regulations, if that would make you happy. In any case, whilst I accept I should have double checked, I'm not the one who broke the regulations and that is the important point here that is being missed.






This thread was intended to warn others as googling the subject shows this is widespread recently, even when the customer phones up and orders over the phone at an agreed rate.
#17
shopaholic8
Apologies that I have a life outside HUKD, get over it.

The fact that they don't mention the rate AND put your receipt in a sealed envelope smells. Plenty of folks posting in other forums that they phoned the store, were given a rate but when they went in shortly after were charged a much lower rate.

Having used the store regularly I have always had a higher rate than PO next door. Having taken legal advice, as a financial transaction apparently they must state the rate.

Maybe the title shouldn't be rip off, maybe it should be fail to comply with regulations, if that would make you happy. In any case, whilst I accept I should have double checked, I'm not the one who broke the regulations and that is the important point here that is being missed.






This thread was intended to warn others as googling the subject shows this is widespread recently, even when the customer phones up and orders over the phone at an agreed rate.


Fair point imo, not everyone checks every detail on every purchase. I can see this mistake being made easily if a person hardly ever uses the facility.
I know most ppl here are too smart to fall for this which is fair enough for them.

said with a smile
banned 1 Like #18
The rate is stated. In the shop. On the receipt.

You have been ripped off. By yourself and your own failings
#19
dimebars
Because they re in different locations an dictated by competitors around them. Not hard to grasp is it?


Dimebars. Watch my lips.

YOUR ATTITUDE STINKS.
banned#20
Deek. Stop shouting

And read mine.

I don't care what you think

Tell me what I've said here that isn't true? As usual, some folk need a hearty dose of the truth to make them see sense.
#21
dimebars
Deek. Stop shouting

And read mine.

I don't care what you think

Tell me what I've said here that isn't true? As usual, some folk need a hearty dose of the truth to make them see sense.


It's nothing to do with the truth. It's just your general demeanour. You can be honest without being nasty all the time, which you invariably are.

It's really tiresome.


Edited By: deek72 on Sep 23, 2011 20:06
banned#22
Thanks for your noted input. I'll bear that in mind in future.
#23
dimebars
Thanks for your noted input. I'll bear that in mind in future.


You're welcome.
#24
Dimebar, where in the shop was the rate displayed, would be grateful for your wisdom in pointing this out, as would the staff who agreed it wasn't displayed. The receipt was put in a sealed envelope with the currency. The point that you seem to be missing and thus condoning is that they DELIBERATELY FLOUTED REGULATIONS as they knew that there would have been no sale if they didn't. I have to ask myself why you would have read this thread and responded with such venom and the obvious conclusion is because you work for them, hence your authoritative stance on their practices and knowledge beyond that of all the TC staff I have spoken to today.

Anyway, no more from me on this topic as sideshow bob has detracted from the purpose of the message.
1 Like #25
shopaholic8
Dimebar, I have to ask myself why you would have read this thread and responded with such venom.


Have a quick look at somes other posts and you will see this is Dimbars SOP. :|
banned 2 Likes #26
So there was no rate board in the window? By the counter? In the shop at all? They just made it up and conned you out of 5 cents?

Sorry if I find that hard to believe, but every currency exchange I've ever been to has the rates in at least one of these locations.

And as someone else pointed out, your fantasy 1.11 could have been based on buying a million euros. But we will never know because you just breezed in and out without thinking to check anything.

Rule 1. Never assume because it makes an Ass out of U but not me in this instance.
banned 1 Like #27
And did said sealed envelope state on the front 'not to be opened until on holiday'

Thought not
#28
/\ Easy Tiger (_;)
#29
This happened to me again, fair point about being responsible for your own actions however a difference on exchange over 1000 pounds was nearly £70. Just will never use them again .... simple as that
#30
It doesn't matter that they didn't have any signs. As you hand over your hard earned cash you ask the cashier/sales assistant to confirm the price/rate that you are getting. The assistant could be new or making a genuine mistake. When it comes to parting with your cash you should always be aware of what you are buying and at what price or value.

I'm betting that if you went to buy pic n mix sweets and they had pre filled bags at a set price you would want to open the bag to check the contents to see you weren't being ripped off? Apply that principle every time you spend.

If you failed to ask beforehand, you have a second chance to ensure the transaction is what you wanted, by checking the receipt before you left the shop.

Then you say that you thought the exchange rate was such and such, giving them the opportunity to refund you or agree a different price.

Not Thomas Cooks fault, but you lacking in a duty to protect your personal finances.



Edited By: Mark2111 on Dec 17, 2012 09:29
banned 1 Like #31
Mark are you me in disguise?
#32
shopaholic8
Dimebar, where in the shop was the rate displayed, would be grateful for your wisdom in pointing this out, as would the staff who agreed it wasn't displayed. The receipt was put in a sealed envelope with the currency. The point that you seem to be missing and thus condoning is that they DELIBERATELY FLOUTED REGULATIONS as they knew that there would have been no sale if they didn't. I have to ask myself why you would have read this thread and responded with such venom and the obvious conclusion is because you work for them, hence your authoritative stance on their practices and knowledge beyond that of all the TC staff I have spoken to today.

Anyway, no more from me on this topic as sideshow bob has detracted from the purpose of the message.

Did you not feel the need to count the money in the envelope?
2 Likes #33
dimebars
Mark are you me in disguise?

I don't remember hatin' on you oO
#34
ZedEx
shopaholic8
Dimebar, where in the shop was the rate displayed, would be grateful for your wisdom in pointing this out, as would the staff who agreed it wasn't displayed. The receipt was put in a sealed envelope with the currency. The point that you seem to be missing and thus condoning is that they DELIBERATELY FLOUTED REGULATIONS as they knew that there would have been no sale if they didn't. I have to ask myself why you would have read this thread and responded with such venom and the obvious conclusion is because you work for them, hence your authoritative stance on their practices and knowledge beyond that of all the TC staff I have spoken to today.

Anyway, no more from me on this topic as sideshow bob has detracted from the purpose of the message.

Did you not feel the need to count the money in the envelope?

OP has already stated that the envelope was sealed and was not able to open it until he was on holiday :D
banned 1 Like #35
How times change Deekster!
#36
I'm dimebars better looking brother! ;) lol

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