If anyone out there has been 'offered' an alternative to Grand Memories Cuba by Thomson tell them to 'Forget It' and demand a refund.
They tried to tell me that I had to accept an alternative holiday even though they sold us a lemon on the grounds that the complex was a new build/re-furb to luxury standards.
Transpires that the new build/re-furb was in fact a new concept called the Sanctuary and costs a lot more money. They sent me an email advising that their original marketing for the Grand Memories was incorrect but could be rectified if we paid an additional £745.00. If this was not an option they offered to change our hotel but we would have to absorb any additional cost.
Anyway to cut a long story very short, they have to give you a refund! We just got one so thought we would let you know! Any queries send me a msg.