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Thorpe park online booking website crashed!?


Just attempted to book 2x tickets for thorpe park tomorrow and the website crashed during the booking process, it came up with a failure screen and directed us back to the home page, where the tickets were still in the basket (even though the failure page claimed clicking a button would remove them) so, we then went on to purchase them again..... but now we have 2 order emails and one receipt email... which leaves us not knowing if they have charged us twice! Their websites t&c's state the tickets are non-refundable..... so, really just wondering if anyone knows what to do?! We paid using a visa debit card, (not credit card)!
thanks for any help....!

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