Looking for some advice... i had my tmobile upgrade this morning.. so rang up and asked them what they could offer me. This lady offered me a deal which sounded pretty good to me! So i thought i would enquire with a friend and then go for it... told her that i would ring back in a few minutes. Anyways... i told my mate about he agreed that it was a good deal... now heres where the problem starts... i ring back tmobile and they say that theers no way that i can have that deal! But they did acknowledge that the deal was offered as it is logged into their system. Apparently it was the customer service department that offered me the deal not the upgrades department (even though i went through the option to be put through to the upgrades department.)
Do i have a leg to stand on here? if they offered me something do they have to stick to it? Basically is it worth speaking to a supervisor etc? or would tat just be a waste of time...
Thanks for any advice!! :)