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Too harsh on this ebayer?

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I bought a 360 premium console a few weeks ago with games and accessories. It arrived a week later after being posted days after the auction and I had paid £18 for 1 day delivery. The seller asked … Read More
Cackles Avatar
9y, 1m agoPosted 9 years, 1 month ago
I bought a 360 premium console a few weeks ago with games and accessories. It arrived a week later after being posted days after the auction and I had paid £18 for 1 day delivery.

The seller asked for feedback, I asked for the parts, they never replied. I message about a week later saying Im going to open a dispute because of the missing parts and the overpriced postage, seeing as it wasnt 1 day and parcel2go would have delivered in the same time frame for £12 less.

I get messaged with an offer of MOST of the parts, not all. For example apparently I am expected to take down the lifetime of my purchase by constantly swapping a power lead over, their solution not mine.

I was lied to about the age of the console too and the fact they never actually bought it new and claim its a few months old, they were actually the 2nd owner of it, it is also date stamped January 2006 so whats the chances of it lying around for over a year and a half? The original owner was nice enough to etch their details into it, contact wasnt a problem.

Anyway, my last offer was they give me a £30 refund or I open a dispute for a full refund. They came back with the 'most of the parts' reply and now Im just going to open a dispute for the full amount.

I dunno if Im being too harsh because I avoided ebay for about a year because of people selling items with missing parts, not being truthful about it and either saying they would send and never did or saying they would refund partly and never have. I am approaching 500 feedback and only buy off of people who should be trustworthy with their feedback and have protection for the full amount. Almost all but a few transactions have went with zero hitches.

I maybe just annoyed at my return to ebays bad luck. In the space of less than a week I managed to buy a brand new 360 VGA cable, that was covered in dirt and something like coca cola - from a power seller, it wasnt even in its correct packaging. Fifa 08 for the 360 that never arrived and I was refunded Friday for and the 360 that, apparently, has a good £40 worth of stuff missing. 3 out of 5 went wrong in around 3 days.

Is this my luck for the year?

Last thing I bought last year was a monitor that had the VGA cable missing, offered a £7 refund and where is it? Before that it was a programmer with a missing USB lead ... or was it the Dora explorer house from the USA for my kids with stuff missing? I forget.

These are little things but I am watching them slowly build up and when they are all added up come to an amount that would give me or my kids a tidy little treat.

I dunno whats worse or whats bugging me so much, getting messed around, getting lied to or 'just my luck for the time being'.

Funny part is last month I ordered about £400 worth of items for my friend they all arrived quickly and were spot on, that was over about 10 transactions.
Cackles Avatar
9y, 1m agoPosted 9 years, 1 month ago
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#1
You may be being harsh on the postage side of things. If the seller did not specify that they would send it quicker, and you did not write to them and get them to agree to send it straight away, then they have 7 days to dipatch it, no matter which delivery method they use. (A good seller will obviously send it ASAP, but the point is, under eBay's rules they don't *have* to). Also, again, it is not up to you to decide which delivery service they should have used unless you arrange it with the buyer beforehand. So unless the £18 is a lot more than it actually cost them to post the item, you don't really have a reason to complain (other than leaving them low Seller Feedback Rating).

However, you a fully justified to complain about the missing bits and the missinformation about the item, and I would do the same as you given the response of the seller. :x Start a dispute and say that the item wasn't as described. You will have to send it back, so make sure you use a trackable method that is accepted by PayPal (see here).

As for eBay, there's undoubtedly a lot of bad sellers out there, :x but I do think you have been unlucky. You wouldn't have gotten this service from me and the items would have been exactly as described. I've bought a couple hundred things on eBay over the years and have only had a problem with probably less than 10 of them. I do think a lot has to do with the items in question though, and unfortunately electrical items seem to get a larger percentage of dodgy sellers

Good luck. :)
#2
Thanks nightswimmer, luck is something I need :) Also thanks for the input.

The return will definately be trackable, all my sales have been trackable, only about 20 but I made sure I covered my backside and I dont think any were for less than £100, well maybe 1 or 2 ... I have a mind like a sieve.

I think Im just looking for some conformation that Im not going over the top for no reason at all. We all over react from time to time and I know Im angry with the guy so I dont want to be going ballistic, as I do more often than not, when I dont need to.

This is also supposed to be my Christmas present. The first big Christmas on Christmas day for years, because theres not a lot I actually want, for example 2 years ago it was a shaver and last year it was vodka. I sacraficed getting it at Christmas for my kids Christmas, sacraficed it in January when we got the money together again because we suddenly desperately needed a new fridge freezer and now when I get it ... its a mess ... lol ... YES! It really IS my luck :)

On the plus side the headset I ordered from another ebayer was brand new, sealed and flawless. As a bonus apparently its the old style which is more solid, I dunno cus I only know 1 person with a 360 so its 'apparently'.

Will I get my £18 postage back from them for sending it originally as well? They didnt state on the auction that I wouldnt if I returned it and I dont think it would be fair if I dont. While Im not in the position to be handing out £6 here and there Id rather take the £6 loss than make someone who is trying to rip me off happy. 360s are on sale now and I dont think they will get as much as I paid for it, the longer they wait the less it will become.
1 Like #3
Cackles
I think Im just looking for some conformation that Im not going over the top for no reason at all. We all over react from time to time and I know Im angry with the guy so I dont want to be going ballistic, as I do more often than not, when I dont need to.


No, I don't think it's OTT in the least. You bought a set of items in an auction, if you didn't receive all those items, then you have every right to have them sent to you, have a partial refund or full refund, which ever you prefer.

This is also supposed to be my Christmas present.


Ack, I can see why you think you have bad luck. ;-)

Will I get my £18 postage back from them for sending it originally as well?


I take it this was done through PayPal? If so, then they should return all your money including the original postage. They won't be able to refund the cost of returning the item though, so you will either be out of pocket, or you could try chasing up the seller yourself for it.

Having said all that, if this was through PayPal, did the seller have Buyer Protection? If so, what level was it? If they didn't have any, then be aware that you may not get your money back at all. If the BP was set at £150 or £500, then you may only get a maximum of that amount back. The reason being (as I expect you know), if they empty their PayPal account, the chances are PayPal will not be able to recover any funds from them. If this is the situation, then you could try contacting your Credit Card company (if you funded the PayPal payment by CC) as some will fight to get your money back (some won't).
#4
Regarding the postage, yes you are in the wrong for expecting a seller to send a high value item via P2G with no compensation if it gets lost. How much was the xbox anyway? Got an item number and what exactly was missing?
#5
I dont think you are being harsh at all, i have a couple of times where i dont recieve my items and had them refunded so i can understand how annoying and frustrating it is!
It really bugs how people like that are allowed to continue selling??
I also sell things myself, i always end up posting things double quick and communicating as much as i can because of the bad experiences i have had with other sellers!!
PERSIST in what you are doing and fight it all the way - I KNOW I WOULD!!
I hope this has given you some support and "GOOD LUCK"!!
:thumbsup::thumbsup::thumbsup:
P.S You have every right to open a dispute - at the end of the day you did not recieve what you paid for as per the description!
Thats like going in to comet for a 47" HD T.V and recieving a 22" portable!!!! (Bad Example - i know!!:roll:) But i'm sure you see my point!! :?
banned#6
What a boring story yawn yawn zzzzzzzzzzzzzz
#7
Yeh-Right
What a boring story yawn yawn zzzzzzzzzzzzzz

:roll:"Grow up!":roll:
banned#8
It did go on a bit though you've got to admit cheeky chops
#9
Im ok with the buyer protection, it was for £500 and the sale was less than £250.

P2G is one of ebays recommended ways to send, or was, seeing as its all Citylink, Fedex etc. they use and it is insured, its just you have to claim through P2G. Its fully trackable and a couple of years back they had ebay specific banners that you were allowed to put on your listings for commission along with the Paypal ones. Its the only service I used since they picked up and delivered for close to the price of a Post Office special delivery if the item was big. Though back then it was costing £10.49 for what they give for £13.99 now. I got the prices wrong because I just scanned over their site earlier. I think it can be sent for £7.99 + vat + insurance to cover up to £250. I will phone them tomorrow, last time I used them was about ... lol looked at the timestamp of a pic ... 2003 ... I will definately need to research them all over again, so apologies if I am wrong. I thought it was only a couple of years ago ... not nearly 5 :roll:

Yeh-Right;1726263
It did go on a bit though you've got to admit cheeky chops


Yea it did and yet ... there was still additional information that other users asked for ... so it couldnt have went on that much.

Can you tell me who forced you to read it?

PS, your trolling here wont do you any good, I did look at your posts. I'd say 'go sober up' but I dont think you are old enough to drink :P
banned#10
[


Yea it did and yet ... there was still additional information that other users asked for ... so it couldnt have went on that much.

Can you tell me who forced you to read it?

PS, your trolling here wont do you any good, I did look at your posts. I'd say 'go sober up' but I dont think you are old enough to drink :P[/QUOTE]


Oooh I'm sorry, sobered up now xxxxxxxxxxxx
#11
Just one point - I returned bought healies from a seller in wales whose feedback was ok. First time they were faulty so i sent them back and he sent a second pair which were the wrong size. He was supposed to refund postage but didnt. The second pair he said he would exchange for the right size and refund postage again. This never happened although I had returned the ones that were the wrong size. I opened a dispute and got back my original costs but this didnt include the cost for the returns. I dont know how you can get back the postage amounts - Im just warning you that i didnt and i'm not sure that you can.
As for original postage cost - if you didnt query it before close of auction I dont think you have any comeback afterwards
Hope this helps.
#12
... and also regarding the postage cost, in my experience few people know about the cheaper courier prices. I stick '£10 courier' on all my bigger auctions, and have had two people message me on receipt of their items to offer to paypal me extra 'because it must have cost you well over £20'.

I'm sure there are sellers taking close to £20 for courier delivery and making a tidy profit on it, because of course the recipient will see a DHL van or whatever and just presume it's that company...
#13
Yeh-Right
It did go on a bit though you've got to admit cheeky chops


Have you noticed what the forum is well people can put what they like. Get a Life.
[helper]#14
Royal Mail Special Delivery for an Xbox is around £18 but the rest of the complaint you have is fully justified....only down side is you'll lose your postage costs. It may be better to negotiate a refund of some money for the items he didn't send and the misdescribed Xbox as it is older than he claimed. However in saying that it wouldn't surprise me if the xbox failed shortly - the character sounds dodgy and I wouldn't put it past him to try and sell an iffy xbox.

If you fancy a free copy of Splinter Cell (orginal xbox but works on 360) pm me your address........
#15
I decided to go off and not think about it for a while and done a Google search keywords: ebay postage refund.

So its going to cost me arond £10 to return it as long as Ebay (or is it Paypal?) find in my favour. I lose that but I get the full amount I paid for the item, including postage, back.

I dont see how they cannot find in my favour. I just woke up BTW and 'find in my favour' doesnt seem right ... my tiny little mind is still bouncing off the walls.

I bought something and it was missing parts. I asked for them and got no reply.

I then asked for a part refund or full refund and got offered most the parts, not all.

I am now going to open a dispute for the full refund explaining I have tried to resolve it with the seller.

I've only ever opened one dispute before and that was years ago. Paypal said I could have a full refund, the seller gave me a better offer, I asked Paypal for advice on it and they said I could accept that. Seller never came through. Paypal changed it to 'you declined the full refund, theres nothing we can do'.


http://answercentre.ebay.co.uk/thread.jspa?threadID=1000037042&tstart=5&mod=1205392523483
http://answercentre.ebay.co.uk/thread.jspa?threadID=1000035015&mod=1203364696506
#16
Still waiting to know what the missing parts actually were. One word of caution though mate, as the seller will know via the dispute that you have been told to send the item back trackable, they 'may' refuse to sign for it......

Or maybe they're not as devious as me :lol:
#17
Shengis;1730437
Still waiting to know what the missing parts actually were. One word of caution though mate, as the seller will know via the dispute that you have been told to send the item back trackable, they 'may' refuse to sign for it......

Or maybe they're not as devious as me :lol:


Take the parts out the equation, he claims it is 4 months old and lost the receipt. He was never the original owner that bought it new because it has someone elses contact details etched on it. The consoles manufacturing date is 26 months ago, it isnt likely it sat on a shelf for 22 months and he let his friend put their details on it.

Even if he said 'theres everything thats missing' right now it wouldnt make up for the fact I have a console that may have had the backend played out it for a good long while.

4 months was an acceptable age so to speak, unknown age with unknown history would have made me rethink about my final bid.
#18
Cackles, PM me the item number.

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