Hi. I am on 3gb mobile broadband plan with vodafone. I am using my laptop for emails, forums , homework and ebay .
I pay £15 a month + £15 for any gb over the limit.
I usualy get £30 bills, once i got £45 I paid because I know I used that much.
This time I got text on my broadband saying that my bill is going to be £75, thats for over 6gb.
I know I did not use that much and there must be a mistake somewhere. But how to prove it? How to win with customer service?
I already canceled the direct debit because I know that if i pay I wont get the money back.
I am willing to cancel the contract.
I dont remember if i signed anything while buying the internet. But I have a proof of purchasw with therms and conditions that has not been signed by me (empty box) also a an empty box for a tick if the sells assistant has read terms and con to me.
besides I did not get a bill through post for last 4 months.