I've used this lot a few times to buy train tickets via their website. However the tickets I bought last week has simply vanished into the air. Checking on their website shows no record of the transaction, I haven't had the tickets from them, nor an acknowledgement email. Looking at my online bank statement, they have managed to take the money from my bank account, but claim to have no knowledge of it. Talking to their helldesk turned out to be a fruitless waste of time - as they had no record of the transaction.
Anyone else had problems with them recently, or am I just lucky?