Travelodge Overbooking - HotUKDeals
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Travelodge Overbooking

diabeticguy Avatar
6y, 4m agoPosted 6 years, 4 months ago
I wondered if anyone here had been a victim of Travelodge overbooking. Recently I saw a programme whereby Travelodge confirmed that they did overbook to ensure full capacity. There were several cases where customers turned up at the hotel to find that there booking had been cancelled without notice, provided with no alternative accomodation and left to sort themselves out.

I am interested as to any resolution that posters here found, if any.
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diabeticguy Avatar
6y, 4m agoPosted 6 years, 4 months ago
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(18) Jump to unreadPost a comment
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#1
never heard of this,and never had a problem-I dont understand why they would overbook to ensure full capacity-you have to pay in full when you book,so if you dont turn up they get their money anyway dont they?

I suppose one way round the problem would be to take early check in,which they charge ten quid per room for but surely If you could check in at 10am and everyone else had to wait til 4pm then you would be ok? not ideal to pay extra money,but its the only "solution" I can think of.
I use travelodge covent garden often and if I travelled to london and they just threw me out on the street,I would not be chuffed!
#2
there T&C clearly state they do it all the time.

Like almost all other hotel companies, we overbook some of our hotels because we know that a percentage of our customers make a reservation but then do not arrive to check-in. While we are aware that overbooking might sound negative, it allows us to accommodate customers who would otherwise not be able to make a reservation once availability at the hotel has been booked up
#3
Never had this done to me, but I used to work in hotels. This is pretty much standard practice (overbooking), with people being first come first served. However, generally with every other company they do try and find alternatives (I have worked for Hilton, Thistle, DeVere and Crowne Plaza).
banned#4
s2rocks247
Never had this done to me, but I used to work in hotels. This is pretty much standard practice (overbooking), with people being first come first served. However, generally with every other company they do try and find alternatives (I have worked for Hilton, Thistle, DeVere and Crowne Plaza).

but if it is payment up front, surely this is just profiteering?
#5
I'm not gonna disagree with you, but there is always an expectation of cancellations and no shows.
#6
csiman
s2rocks247
Never had this done to me, but I used to work in hotels. This is pretty much standard practice (overbooking), with people being first come first served. However, generally with every other company they do try and find alternatives (I have worked for Hilton, Thistle, DeVere and Crowne Plaza).

but if it is payment up front, surely this is just profiteering?


Travelodge don't take money up front however.
#7
[/quote]Travelodge don't take money up front however.[/quote]
Yeah they do - went to alton towers last week and took just over 100 for 2nights about 3weeks in advance.
banned#8
where's all the comments gone

even a refresh doesnt bring them back!
#9
Not happened to me, but I thought they rang around other local travelodges and got you in one of those?
#10
can confirm this as we booked 4 nights at Tamworth TL in June and money was taken 3 months in advance as we booked as soon as the Summer Sale was advertised back in March
banned#11
They had better not overbook my £9 rooms in November.
#12
DLM
They had better not overbook my £9 rooms in November.

exactly what we booked in march, for June. Bargains rooms, but no reason to over book
banned#13
Disco
DLM
They had better not overbook my £9 rooms in November.


exactly what we booked in march, for June. Bargains rooms, but no reason to over book


I can't wait for my xmas shopping in Harrogate :)
banned#14
dcx_badass
DLM
Disco
DLM
They had better not overbook my £9 rooms in November.
exactly what we booked in march, for June. Bargains rooms, but no reason to over book
I can't wait for my xmas shopping in Harrogate :)

I didn't know Harrogate had such an appeal.


In 2005, a Channel 4 TV show listed Harrogate as the UK's third best place to live. In 2006 it came fourth in the same league; the programme claimed that it placed lower due to "a slight dip in exam results", though presenter Phil Spencer noted that it was his personal favourite.
banned#15
dcx_badass
I know that, I just don't like going, been so many times it's boring, more shops in Leeds. Good theatre though.


I haven't been for many year's.

Makes a change from manchester and for £9 a night who can crumble.
#16
scott1295
Travelodge don't take money up front however.[/quote]

Yeah they do - went to alton towers last week and took just over 100 for 2nights about 3weeks in advance.[/quote]

Perhaps in your case, but I've been to several and never paid in advance, except for one occasion they took money and that was for the special offer price.
banned#17
moob
scott1295
Travelodge don't take money up front however.


Yeah they do - went to alton towers last week and took just over 100 for 2nights about 3weeks in advance.[/quote]

Perhaps in your case, but I've been to several and never paid in advance, except for one occasion they took money and that was for the special offer price.[/quote]

They seem to take the money for special offers.
#18
I have booked various travelodges over the years and have never had a problem, but i have heard stories of over booking before. (i think by the OP). We had Bournemouth seafront at Whitson school holidays and thought about it might be busy, so as we were in Bournemouth at about 11.30, we checked in then rather than the 3pm and paid the extra £10 for early check in. Also have always had my money taken up front at time of booking.

Edited By: scoff on Jul 29, 2010 17:54: added more

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