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Trouble with computer-Sorry long story but please suggest

miffy121 Avatar
8y, 5m agoPosted 8 years, 5 months ago
My friend bought a computer but i dont know the spec and she was having trouble with it so asked me to have a look. I dont know a great deal but heres how it went.
She had the computer working fine for a week or two and then added a cordless keyboard and mouse. Then all that would happen is that it just went to the black screen saying that it didnt shut down correctly and whichever mode you choose to load it in, it just goes back to that screen so she couldnt get to the main windows desktop to alter it.

She rang the man at the shop who said that she should not have installed it using the cd and it should have "just worked" and was quite abrupt and not offering any other advise.

So when i went to look i rang the company and they said plug the wired one back in and it should work, but that didnt either.

Should this happen and surely you should be able to install a cd without this hassle.

Any Ideas?????
Lastly, she could take it back but i had advise from another source to try rebooting from the xp disc and repair which the man on the phone told me was a very annoying thing to have done as i have made it far worse. Is that true????
miffy121 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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1 Like #1
did the computer come with a recovery disk if so i would use that to restore back to factory settings
1 Like #2
Cordless keyboard and mouses I thought always come with installation discs,least all time I had a Logitech ones they did,how could you not used to disc,if it come with disc then it needed to be used.
#3
Well i dont really know what i tried, i put in the windows xp disc and went to the blue screen by pressing DEL at start up. I changed the settings to 1st boot from cd and then pressed R to repair. The man at the shop was really annoyed that i did this but the person who advised me(actually my bro) said that it would not have hurt it to try but we just didnt get any further as it didnt solve the problem.
1 Like #4
Should have just booted in safe mode and done a rollback. If you've used a recovery disk etc that probalby won't work now though.

As for the driver disk, what OS is it running. If it's XP or above it wouldn't have needed one (unless it was for 'special keys').
#5
miffy121
Well i dont really know what i tried, i put in the windows xp disc and went to the blue screen by pressing DEL at start up. I changed the settings to 1st boot from cd and then pressed R to repair. The man at the shop was really annoyed that i did this but the person who advised me(actually my bro) said that it would not have hurt it to try but we just didnt get any further as it didnt solve the problem.


This Blue screen and the deep computer settings,I don't go into them cos I don't know what I'm doing.
Save the trouble and take the computer back for refund,you prob have hassle with getting refund or let them repair or whatever and if not happy get refund.
#6
Mum2Connor&Cerys
Cordless keyboard and mouses I thought always come with installation discs,least all time I had a Logitech ones they did,how could you not used to disc,if it come with disc then it needed to be used.

They seem really weird at the place of purchase, It IS under 1yr warantee but my friend is reluctant to go and ask them and more so now i made it worse telling them i tried the DEL thingy cos they say i shouldnt have interfered:oops:
and now i feel embarassed and worried that they wont sort it out

Does anyone know if this is a simple thing to fix or does there seem something slighlty dodgy with it and needs to be sent back to be sorted. I reckon she was totally conned
#7
Shengis
Should have just booted in safe mode and done a rollback. If you've used a recovery disk etc that probalby won't work now though.

As for the driver disk, what OS is it running. If it's XP or above it wouldn't have needed one (unless it was for 'special keys').

It is xp, she tried to boot in safe mode but none of the options booted up before i fiddled with it, my only regret is mentioning that i had, had a look but when i rang them i got a bad response from the word go and although i had not told them who it was, they had guessed unfortunaltely

As for the blue screen settings, i dont usually go there either but i was just following some instructions that i had from someone
#8
An idea may be to is to scan the hard drive for errors using a system disk C:/scandisk, worst case is a corrupted page file caused by the software installation.
#9
Sounds like a conflict with the drivers of the wireless keyboard and mouse.

If your friend goes on to the manufacturers website and downloads the latest xp drivers for the keyboard and mouse that should help.

If the wireless receiver is impeded in some way from receiving the signal for the keyboard or mouse, that can cause the gremlins to run amock too.

Hope this helps
#10
Bottom line. If its got a proper copy of XP, do a complete re-install. It's the easiest way. I doubt your friend would have much of import on it if it's only a few weeks old :thumbsup:
#11
Can you do all this when you can get to the main screen(desktop) as it wont come up. I can only get it to the black screen that you get if it goes off without signing out properly. It gives options to start in safe mode or run as normal but anything you press just goes back to this black screen. Hence anything i try needs to be from this blue screen as mentioned above
#12
Using a wireless keyb/mouse is to be expected and will not invalidate a warranty.
Just take the pc back ( with an enourmous male friend).
If they don't refund/repair it tell them you will sue them in the small claims court and report them to trading standards.
Good luck.
#13
Pluun
Using a wireless keyb/mouse is to be expected and will not invalidate a warranty.
Just take the pc back ( with an enourmous male friend).
If they don't refund/repair it tell them you will sue them in the small claims court and report them to trading standards.
Good luck.

I really think i had better tell my friend that i will go with her. Im not a huge male but if you knew my friend then anyone going with her is a bonus. I already feel sorry for her stupidity of going to somewhere like she did in the first place as they seem first class prats.
I really wish she would have asked someone for help first. i dont know a huge amount of things but im sure she has been done
#14
miffy121;2314080
I really think i had better tell my friend that i will go with her. Im not a huge male but if you knew my friend then anyone going with her is a bonus. I already feel sorry for her stupidity of going to somewhere like she did in the first place as they seem first class prats.
I really wish she would have asked someone for help first. i dont know a huge amount of things but im sure she has been done

What area are you in miffy? I just love it when places like this try it on with bully boy tactics, doesnt tend to take long for them to do a swift turnaround when they vex me up!
#15
harlzter
What area are you in miffy? I just love it when places like this try it on with bully boy tactics, doesnt tend to take long for them to do a swift turnaround when they vex me up!

Well When i went to the computer my friend was out so i had a look around for the disc and found the receipt. I rang the number off there and all's i remember was it said Cheshire. Later when i spoe to her she said she got it from Buxton. The place i rang wasnt from Buxton so im crossing my fingers that when she takes it back that they wont remember my phone call as im worried they will be funny with her and use any excuse.
Unless you are actually one of them and ive put my foot very firmly in it.:?
1 Like #16
Mum2Connor&Cerys
Cordless keyboard and mouses I thought always come with installation discs,least all time I had a Logitech ones they did,how could you not used to disc,if it come with disc then it needed to be used.


Things often come with disks to support older operating systems that may not have support for the technology used (such as bluetooth or wifi). The disks are often not needed when installing on a recent OS.

Anyway, Is it possible that the laptop's problem may have been caused by something else? Having a cordless keyboard/mouse install trigger it seems unlikely, what make are they?

Reinstalling windows doesn't require windows to be running (otherwise you could never install it in the first place). You do the same thing you did for the repair option but you go through with the install instead of pressing R for repair. You don't need to fiddle in the bios again - once that's changed it sticks.
banned#17
they always come with install CD's....the guy at the shop is a ****.....do a full install with OS Disc ..its really easy too
#18
miffy121
Well When i went to the computer my friend was out so i had a look around for the disc and found the receipt. I rang the number off there and all's i remember was it said Cheshire. Later when i spoe to her she said she got it from Buxton. The place i rang wasnt from Buxton so im crossing my fingers that when she takes it back that they wont remember my phone call as im worried they will be funny with her and use any excuse.
Unless you are actually one of them and ive put my foot very firmly in it.:?


I think Harlzter was going to come with you!! It makes me giggle to think of him coming with you and smacking them one!! :w00t: My father in law is really beefy and when we had trouble with our old landlord he came and scared him s***less, it also helped that he bullied him when he was at school :roll:
#19
midjet666;2315458
I think Harlzter was going to come with you!! It makes me giggle to think of him coming with you and smacking them one!! :w00t: My father in law is really beefy and when we had trouble with our old landlord he came and scared him s***less, it also helped that he bullied him when he was at school :roll:

You got it in one! No need for violence, when people see im getting vexed thats enough, i'm told I have a way of looking at people which scares them when wound up. I just have this thing where I really hate bully boys and this computer guy really seems like one to me!
#20
Thanks to all, i will have a word with her and if she has any problems i will reassure her that i can re install windows no problem:whistling:

Watch this space i may need your help again:thumbsup:

By the way it was an IKASU keyboard and mouse, which if im correct they are sold on bid tv etc..
#21
If anybody reads this. My friend has taken it back and they are fixing it. I think they have tried to say that it is her fault so i am waiting for when she picks it up.

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