I'm looking for a little advice. I purchased a LG 42" plasma TV from Empire Direct just before Christmas (December 23rd) and was very happy. A month later it developed an annoying bug where it would fail to come out of standby and I'd have to pull the power for a minute in order to get it to turn on. I contacted Empire direct who said I'd have to deal with LG so I phoned them and they arranged for an engineer visit. The engineer insisted he'd have to take the TV away for the repair.
That was 3 weeks ago and I still have no TV. I've phoned the 3rd party repair company many times and their response is almost always they're waiting for support from LG. I've phoned LG customer service who said they couldn't do anything. I've phone LG head office who said it was a known bug that was fixed with a software update and that they would contact DBS. I phoned DBS the next day who say they've heared nothing from LG.
So today I phoned LG head office again and asked to speak with a senior member of staff only to be told "we don't have any supervisors" !!!! I argued but all I got was another promise that they'd phone DBS (and I know what they're promises are worth.)
So I'm going to be speaking with citizens advice on Monday but I wondered if anyone on here could offer any advice. I paid almost £1000 for a product thats now 3 months old and they've had it for almost 1 of those months. I'm wondering if I fit into the "items must be fit for purpose" category (as it's a known issue) and should be entitled to a refund or replace.
Thanks in advance for any help