hi folks wonder if someone could offer a quick bit of advice please.
got my lad a new phone for christmas, ordered a giffgaff sim then bought a goodybag on the 24th of dec, before i stepped foot in the door after work today the laddies nipping my head about running out of credit etc, i said no problem i will log onto giffgaff and buy another goodybag which i was going to do last week but forgot.
anyway when i am trying to purchase the goodybag i get a message saying ""At this moment you can only top-up your account. Please come back later if you want to buy a goodybag."" has anyone else had this, is it unusual or normal, do i have to topup before buying a goodybag etc
sorry for dumb questions but all my contracts in the past for myself, wife, kids have been run of the mill fone contracts or sim only contracts and this is the first time ive had to manually purchase credit myself so not to sure of the proper procedure
thanks to anyone who can help or advise