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Trying to cancel Sky TV and losing the will to live!!! Help!!!!!!!!!!!!!!!

pwag20pwag20

Please help me! I have tried 6 times to ring sky to cancel my TV subscription. Each time the line goes dead when I select the appropriate number. I've even tried chosing a different option to at least speak to a person but when they try to transfer me the line goes dead. The last guy I spoke to I begged not to transfer me to the 'dead' line. He said he'd stay on the line with me whilst he did so but guess what - yes, the line went dead!!

Will someone please tell me how I get to talk to a person who will cancel my sky and free me of the most horrific customer service I have ever received in my life.......

All Comments (42)

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1
    Tanchi
    lol sky do want want people to cancel :P
    amcol
    amcol5 years, 11 months ago #2Show comment tools Reply
    Can you cancel online? In your account section.
    sassie
    cancel your dd they will soon be intouch
    BlondeBella
    A guy in my work had the same problem what he ended up doing to get there attention, he cancelled his direct debit. Then the phoned him and said if you don't set up a new direct debit we will cancel you sky.
    BlondeBella
    sassie
    cancel your dd they will soon be intouch


    You bet me too it.
    cosmicdav3
    Usually things like this require a 30 day notice period, possibly best to write to them and send recorded delivery, then cancel your direct debit to stop future payments. If they ignore the letter they will ring you to find out why to have not paid them, simply explain that you wrote to them to cancel and have proof the letter was recieved - job done!
    t0mm
    t0mm5 years, 11 months ago #7Show comment tools Reply
    Ask robotochan he works for them, if hes on msn will pm link.
    lufc246
    A while ago I cancelled mine no problems, apart from them ringing back every week with various offers.
    Ring them back don't take any waffle and tell them straight.
    I would just cancel the payment method too.
    Robotochan
    It's a problem with the system although usually when someone tells me they've been having the problem I keep them on line 1 and warm transfer on line 2 so you're never in the queue system so you can't be cut off (apart from when I press the wrong button on the phone :p)
    pwag20
    Cancelling my direct debit sounds like the only option now. The only problem is that although I've been with sky for years I had a sky + box installed last summer and I'm not sure if that will have tied me in to a new 12 month subscription!?!?!? Need to get it sorted quite soon as am having virgin installed next week (I am a million per cent sure that there is no way on earth that their customer service can be worse than skys!)
    Robotochan
    pwag20
    Cancelling my direct debit sounds like the only option now. The only problem is that although I've been with sky for years I had a sky + box installed last summer and I'm not sure if that will have tied me in to a new 12 month subscription!?!?!? Need to get it sorted quite soon as am having virgin installed next week (I am a million per cent sure that there is no way on earth that their customer service can be worse than skys!)


    Getting a new box from Sky is usually a new 12 month contract :whistling:
    pwag20
    Thanks Robotochan. The last guy I spoke to said he would do this but oh no I still got the dreaded 'dead' line. Arrrghhhhhhhh
    cosmicdav3
    I wouldn't be too sure about Virgin's customer service being better - I'm with them and they never seem to get it right, although they have now messed up in my favour by putting my discount on twice (after they failed to put it on in the 1st place and I sepnt hours arguing the toos with their Indian call centre about what they had promised me when I upgraded, so I pay next to nothing :)
    dontasciime
    sassie
    cancel your dd they will soon be intouch



    only do that if you do not mind having bad credit as they instantly send you a bill with an extra £4 Charge as admin fee non dd and if you keep refusing to pay as I would do then you get credit blacklisted as result or you will do eventually
    newbie1001
    Did mine by Email got confirmation in about 5 days. Notic eperiod began when they recieved the E-Mail.
    sassie
    dontasciime
    only do that if you do not mind having bad credit as they instantly send you a bill with an extra £4 Charge as admin fee non dd and if you keep refusing to pay as I would do then you get credit blacklisted as result or you will do eventually


    i meant after a letter had been sent to give notice :w00t:
    pwag20
    I wonder how long it would take sky to fix a blip in the system like this if it were when customers were selecting the 'I want to upgrade my subscription or purchase more services' option!!?!!

    Sky are really not helping me in my quest to not smoke or drink alcohol!! Deep breaths and count to 10 .............
    Jonny_K
    I've gotta cancel my sky in a few months when I've finished uni, just had a couple of questions so if anyone could help I'd be grateful. Firstly, how much notice do you have to give them and secondly, what happens to the dish, sky box, wireless internet receiver etc do they collect them from you or are they yours to keep?
    newbie1001
    Jonny_K
    I've gotta cancel my sky in a few months when I've finished uni, just had a couple of questions so if anyone could help I'd be grateful. Firstly, how much notice do you have to give them and secondly, what happens to the dish, sky box, wireless internet receiver etc do they collect them from you or are they yours to keep?


    30 Days if outside your contract period and the equipment s all yours to keep and do with what you please
    octobergirl
    have you tried 01506 677000

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