This morning I popped into the Nationwide to pay some money into the Friends of Guiding Treasurer's Trust Account, of which I am the Treasurer and a few times each year (maybe 4 times maximum) I pay money into this account. This money is the proceeds from fund-raising events. Today was only a small amount - £30.33. I had a £20 note, £10 in silver and 33p small change.
I was told that they don't accept coins!!! I said "You are a Building Society, you deal with money, I am a customer and I want to pay money into this account". She refused point blank. I asked for the manager. He was a young lad, didn't look older than 25 at the very very most. He agreed with what she said - it was Nationwide policy, they don't take coins.
The queue behind me was getting a bit agitated and a woman offered to change the silver for a £10 note. I thanked her and then tried again to pay the money in. The girl said she couldn't accept the 33p. I was absolutely gobsmacked. By this time the people in the queue were practically shouting at me to get away and telling me I should be ashamed of myself and someone calling out they felt sorry for the girl behind the till.
(I'm actually starting to shake again just remembering all this, I was so humiliated).
After I paid the £30 in, I went to see the manager again and told him that I thought it was ridiculous that they wouldn't accept any coins being paid into an account. He just kept saying over and over again it was company policy. I showed him the paying in book which had been in use since 2005 and showed him amounts that had been paid in that would obviously have had coins be paid in, ie. £100.99, £84.42. He just said that all the cashiers who accepted that money shouldn't have done as it was company policy.
When I came out of there I burst into tears.
What do you think - was I right to kick up a fuss, or should I have just accepted it and left?
PS I'll just add that at no point did I raise my voice or shout at anyone. I realise it wasn't the girl behind the tills' fault so I tried not to make her the focus of anything.