UPDATED 8/9/10 Follow up: Have any sellers here appealed a dispute resolution? I hate PAYPAL!!!!!!!! - HotUKDeals
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UPDATED 8/9/10 Follow up: Have any sellers here appealed a dispute resolution? I hate PAYPAL!!!!!!!!

£0.00 @ Here
Afternoon all. I have already posted about my eBay problems (link in 2nd post) Quick recap - I sold a laptop on eBay, buyer claimed they couldnt change the BIOS password so Paypal told them to…
Mrs.Z Avatar
6y, 6m agoPosted 6 years, 6 months ago
Afternoon all.
I have already posted about my eBay problems (link in 2nd post)

Quick recap - I sold a laptop on eBay, buyer claimed they couldnt change the BIOS password so Paypal told them to return it and they were refunded the £260 they paid. Buyer sent back ther laptop with problems and they didnt send me the charger.

Now whats happening - I made an appeal with Paypal, took photos of the problems on the laptop and they then asked me to get an independent report on the laptop. I paid £30 to a repair shop to get it inspected and a report written up which showed that screws had been tampered with and the motherboard is faulty (and password was changed easily!) They gave me a quote for a replacement charger and I also printed out a web page from IBM's website to show how much a new charger is.

Paypal emailed me again yesterday and said that the report does not meet their requirements, the report needs to be stamped by the shop and I need to get this done and submitted by Monday (they have given me from Friday afternoon till bank holiday Monday to get this done - no extensions!) Computer shop today said they don't have a stamp :-(((

Are Paypal trying to take me for a ride and get out of paying me? That's what it feels like and now I am another £30 out of pocket. Has anyone here been through all this with Paypal? I am going to phone Paypal shortly but am expecting them to say that it must be stamped blah blah blah.
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Mrs.Z Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
#2
get someone to photoshop it
banned#3
I would tell them as its bank holiday and not to be so dim plus if the shop sent a proper report on buisness note paper why is this not acceptable
#4
report them to the police! this is fraud!!!!
#5
dog_cop
I would tell them as its bank holiday and not to be so dim plus if the shop sent a proper report on buisness note paper why is this not acceptable


It was like a print out with their logo and address at the top, which I faxed them. Before I got the report Paypal said they need contact details for if they need to follow it up, which were on the letter - so what's their problem?
#6
dog_cop
I would tell them as its bank holiday and not to be so dim plus if the shop sent a proper report on buisness note paper why is this not acceptable

Well the problem now is that the shop doesn't have a stamp :(
Paypal didn't tell me straight off that it needs to be stamped, or I would have asked the computer shop if they have a stamp - so am I expected to go and pay again elsewhere now? :(:(:(
#7
meshosa
report them to the police! this is fraud!!!!

As in my last thread (link above) I went to the police station and they said it's a civil matter so weren't interested :(
Buyer is in France which firther complicates things
#8
strike
get someone to photoshop it


Not a bad idea if you're getting desperate. I'm sure there's someone here who'd take up the job. Hell, I'd give it a go cos I share your hatred for Paypal and their buyer-siding tendencies!
banned#9
I once photoshopped a receipt I used bible paper as it's the right cheapness, it was when I was about 12. I was entitled to the refund but had long thrown the receipt away.
#10
oldmanhouse
strike
get someone to photoshop it


Not a bad idea if you're getting desperate. I'm sure there's someone here who'd take up the job. Hell, I'd give it a go cos I share your hatred for Paypal and their buyer-siding tendencies!


Is that really possible? I am at my wits end to be honest - Paypal are bugging me to put the £260 back in the account, which I really haven't got :(

Why should I have to resort to such tactics? I have been honest with them from the beginning and look where it's got me! :(
#11
lumoruk
I once photoshopped a receipt I used bible paper as it's the right cheapness,


That is sweet. I tip my hat to you sir.
#12
Mrs.Z
oldmanhouse
strike
get someone to photoshop it


Not a bad idea if you're getting desperate. I'm sure there's someone here who'd take up the job. Hell, I'd give it a go cos I share your hatred for Paypal and their buyer-siding tendencies!


Is that really possible? I am at my wits end to be honest - Paypal are bugging me to put the £260 back in the account, which I really haven't got :(

Why should I have to resort to such tactics? I have been honest with them from the beginning and look where it's got me! :(


For someone good with Photoshop, I'd say it would be very possible if you provided a good scan of the letter. My Photoshop skills are very limited so I probably couldn't make a very convincing job of it!
But you're right, you shouldn't have to resort to tricks like this. Have you phoned them up? Maybe you can get through to someone half intelligent rather than a monkey replying via email.
#13
Why does it sound like the buyer just wanted a free charger and took you for a lovely paypal ride. The charger has been stolen basically!
#14
I'd be tempted to go to your local market/crafts shop and buy a stamper, plonk the name /address/date of the shop you originally got the report from onto their receipt...then tell paypal to take a long walk.....
banned#15
splatsplatsplat
Why does it sound like the buyer just wanted a free charger and took you for a lovely paypal ride. The charger has been stolen basically!

the buyer also completely broke the laptop too
#16
splatsplatsplat
I'd be tempted to go to your local market/crafts shop and buy a stamper, plonk the name /address/date of the shop you originally got the report from onto their receipt...then tell paypal to take a long walk.....


This and that PS trick does work or did.....
#17
The buyer is in France and this would be too much effort just for a charger. We think they wanted to replace a motherboard (computer shop noticed that the fan was very noisy too so possibly the fan as well if not more) so did this. All they lost out was the return postage cost, but they decided to keep the charger to cover that loss :(
Wouldnt get a stamp by Monday at any rate and we wouldnt know what to put on it, if we did want to do such a thing.
The computer shop is quite newly opened - the guy said he was working as a mobile repair man before that. He said he is planning to get a stamp made but hasn't yet.

He printed me out the whole report from his shop and I aksed him to email me a copy because I was going to upload the documents on Paypal's website, but then I ended up faxing them over

Edited By: Mrs.Z on Aug 28, 2010 17:06: adding info
#18
As it's several hundred quid at stake, I'd get on the phone to Paypal (if they're still open today)
#19
oldmanhouse
As it's several hundred quid at stake, I'd get on the phone to Paypal (if they're still open today)

I don't know whether to phone them and tell them the shop doesnt have a stamp, am I doing myself over by doing that? :(
#20
I'd go down the route of now calling Paypal and trying to speak to a sensible person. Explain that the shop doesn't have a stamp as yet, but the report is on headed paper and you're more than happy to provide the name of the shop owner, along with contact details so they can speak to him and confirm any further information that they need. Remind them that as it is a bank holiday weekend, giving you till Monday to get things sorted was a little unreasonable.

I don't know whether it's a possibility or not, but a call to get some legal advice might clarify this, but as you have now provided Paypal with proof that the laptop returned has been tampered with and parts exchanged, if Paypal fail to accept the shop report findings and still continue to say the buyer is entitled to a refund and you have to pay, then perhaps look at the possibility of starting action against Paypal in the small claims court and telling them you're going to do that as a result of their obvious failure to investigate your case in a sensible and unbiased way.
#21
This is the email they sent me yesterday:

Dear XXXXXXXX,

We received your fax documentation. However, the document provided does
not meet our requirements.

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: XXXXXXX
Buyer's email: XXXXXXXXXX
Transaction ID: XXXXXXXXXXX

Transaction date: 1 Jul 2010
Transaction amount: 260.00 GBP
Your transaction ID: XXXXXXXXX
Case number: XXXXXXXXXXXXX





The document should be stamped by the company who wrote the document.

Please provide valid documentation by 30.08.10. This timeframe cannot be
extended. You can do this by following these steps:

You can upload documents to us by following these steps:
#22
This is the email they sent me yesterday:

Dear XXXXXXXX,

We received your fax documentation. However, the document provided does
not meet our requirements.

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: XXXXXXX
Buyer's email: XXXXXXXXXX
Transaction ID: XXXXXXXXXXX

Transaction date: 1 Jul 2010
Transaction amount: 260.00 GBP
Your transaction ID: XXXXXXXXX
Case number: XXXXXXXXXXXXX





The document should be stamped by the company who wrote the document.

Please provide valid documentation by 30.08.10. This timeframe cannot be
extended. You can do this by following these steps:

You can upload documents to us by following these steps:
#23
I was in the same situation before, the game sold at £55, sent it to the buyer and he was there complaining and Paypal ask him to send it back, he sent it back with the case but without the disc.

Paypal refunded him the money he paid as he sent it back via Recorded, and I lost out on the game. I went to my local police station and report the buyer and Paypal problems, then got the incident number, claimed with my bank, and I got the refund from my bank.

Paypal left my balance as negative as obviously there was a chargeback, however that was the only time they start to talk to you properly in order to retrieve their money, by phone. But I refused to put more money in and said all the information has been passed on to the police. A week later, the negative balance was cleared, Paypal was back to normal and they said they will investigate further more. So far until now, I haven't hear any from Paypal. It has been more than a year..
#24
heovang
I was in the same situation before, the game sold at £55, sent it to the buyer and he was there complaining and Paypal ask him to send it back, he sent it back with the case but without the disc.

Paypal refunded him the money he paid as he sent it back via Recorded, and I lost out on the game. I went to my local police station and report the buyer and Paypal problems, then got the incident number, claimed with my bank, and I got the refund from my bank.

Paypal left my balance as negative as obviously there was a chargeback, however that was the only time they start to talk to you properly in order to retrieve their money, by phone. But I refused to put more money in and said all the information has been passed on to the police. A week later, the negative balance was cleared, Paypal was back to normal and they said they will investigate further more. So far until now, I haven't hear any from Paypal. It has been more than a year..

Police station just wasn't interested at all, she didnt even get up from her desk to come and talk to me. She phoned through to check with someone and whoever it was agreed that it was a civil matter
#25
Mrs.Z
heovang
I was in the same situation before, the game sold at £55, sent it to the buyer and he was there complaining and Paypal ask him to send it back, he sent it back with the case but without the disc.Paypal refunded him the money he paid as he sent it back via Recorded, and I lost out on the game. I went to my local police station and report the buyer and Paypal problems, then got the incident number, claimed with my bank, and I got the refund from my bank.Paypal left my balance as negative as obviously there was a chargeback, however that was the only time they start to talk to you properly in order to retrieve their money, by phone. But I refused to put more money in and said all the information has been passed on to the police. A week later, the negative balance was cleared, Paypal was back to normal and they said they will investigate further more. So far until now, I haven't hear any from Paypal. It has been more than a year..
Police station just wasn't interested at all, she didnt even get up from her desk to come and talk to me. She phoned through to check with someone and whoever it was agreed that it was a civil matter

If you ring your local police and speak to someone (different) tell them that your complaint is for the charger that has not been sent, as you have rang they should have the incident logged even though they won't follow it up for it being civil. Ask for the incident no.
#26
Lilly_White
Mrs.Z
heovang
I was in the same situation before, the game sold at £55, sent it to the buyer and he was there complaining and Paypal ask him to send it back, he sent it back with the case but without the disc.Paypal refunded him the money he paid as he sent it back via Recorded, and I lost out on the game. I went to my local police station and report the buyer and Paypal problems, then got the incident number, claimed with my bank, and I got the refund from my bank.Paypal left my balance as negative as obviously there was a chargeback, however that was the only time they start to talk to you properly in order to retrieve their money, by phone. But I refused to put more money in and said all the information has been passed on to the police. A week later, the negative balance was cleared, Paypal was back to normal and they said they will investigate further more. So far until now, I haven't hear any from Paypal. It has been more than a year..
Police station just wasn't interested at all, she didnt even get up from her desk to come and talk to me. She phoned through to check with someone and whoever it was agreed that it was a civil matter


If you ring your local police and speak to someone (different) tell them that your complaint is for the charger that has not been sent, as you have rang they should have the incident logged even though they won't follow it up for it being civil. Ask for the incident no.

I just phoned another station before i saw your post, she said its a civil matter again - i didnt know to ask for an incident number
#27
An incident no. shows that you have rang and what your concern is, a crime no. is when it actually gets crimed and the police will look to doing something with the incident, hope that makes sense. It should of generated an incident no. say you need it for reference purposes so that if you do take it further along the civil route you can show that you did report it to the police and they advised you that it was civil
#28
Lilly_White
An incident no. shows that you have rang and what your concern is, a crime no. is when it actually gets crimed and the police will look to doing something with the incident, hope that makes sense. It should of generated an incident no. say you need it for reference purposes so that if you do take it further along the civil route you can show that you did report it to the police and they advised you that it was civil

Thanks might try phone again then
Good news though - the computer shopped guy just phoned OH and said he's ordered a stamp! He said he was intending to get one anyway and felt sorry for us! :D He said he's collecting it on Tuesday so just gotta ask Paypal to extend till Tuesday

Lets see what they want after that oO
banned#29
CharlieandLola
I don't know whether it's a possibility or not, but a call to get some legal advice might clarify this, but as you have now provided Paypal with proof that the laptop returned has been tampered with and parts exchanged, if Paypal fail to accept the shop report findings and still continue to say the buyer is entitled to a refund and you have to pay, then perhaps look at the possibility of starting action against Paypal in the small claims court and telling them you're going to do that as a result of their obvious failure to investigate your case in a sensible and unbiased way.


Except the OP hasn't proved anything. All she has done is prove the laptop is faulty, has been tampered with at some point and has no charger. She hasn't proved the buyer did it.
Paypal have no idea if the laptop was faulty like this when it was sent, so comes back to Op's word against the buyers unfortunately.

As for taking paypal to court, she has nothing to take them to court for. She hasn't lost any money, in fact, at the present time she has the money and a faulty laptop, so has gained not lost.

OP if paypal don't find in your favour, dont let them have the money and tell them to take you to court and let the court decide who is in the wrong. They won't, I guarantee it.
#30
colinsunderland
CharlieandLola
I don't know whether it's a possibility or not, but a call to get some legal advice might clarify this, but as you have now provided Paypal with proof that the laptop returned has been tampered with and parts exchanged, if Paypal fail to accept the shop report findings and still continue to say the buyer is entitled to a refund and you have to pay, then perhaps look at the possibility of starting action against Paypal in the small claims court and telling them you're going to do that as a result of their obvious failure to investigate your case in a sensible and unbiased way.


Except the OP hasn't proved anything. All she has done is prove the laptop is faulty, has been tampered with at some point and has no charger. She hasn't proved the buyer did it.
Paypal have no idea if the laptop was faulty like this when it was sent, so comes back to Op's word against the buyers unfortunately.

As for taking paypal to court, she has nothing to take them to court for. She hasn't lost any money, in fact, at the present time she has the money and a faulty laptop, so has gained not lost.

OP if paypal don't find in your favour, dont let them have the money and tell them to take you to court and let the court decide who is in the wrong. They won't, I guarantee it.



Whilst the OP doesn't have video evidence of what's happened, the fact the buyer returned the laptop under the pretence that he couldn't change the password is proof enough that the laptop was at the very least booting up when it was received. To then get a specialist report stating it doesn't boot up, the motherboard is faulty and the screws have been tampered with is enough for Paypal to sensibly conclude that the buyer has swapped parts in the laptop and thus trying to rip off the seller, especially as OP previously advised that the buyer has feedback for buying laptop parts for an IBM machine, which hers was.

I mentioned threatening Paypal with court action as I remember reading about another similar incident where it was obvious the seller had been scammed and Paypal were siding with the buyer, the seller said that they threatened Paypal with court action and Paypal reversed their decision. If the OP is already finding this whole situation distressing, I very much doubt they want Paypal passing her account balance to debt collectors, which they do, which is why I suggested taking advice on a more pro-active approach, rather than being left with a £250 negative balance on her account.
#31
I just don't think sue-ing Paypal is appropriate as colinsunderland has mentioned as Paypal has not done anything, and it is not even worth mentioning sue-ing that buyer in France.

if your Paypal account is still negative, just leave it as it is, and everytime Paypal phone you, ask to speak to supervisor or manager who can directly take part in this claim.

I just wonder if this is the same as: "You pay and never received the products", will the police classified this as civil matter as well ?
banned#32
CharlieandLola

Whilst the OP doesn't have video evidence of what's happened, the fact the buyer returned the laptop under the pretence that he couldn't change the password is proof enough that the laptop was at the very least booting up when it was received. To then get a specialist report stating it doesn't boot up, the motherboard is faulty and the screws have been tampered with is enough for Paypal to sensibly conclude that the buyer has swapped parts in the laptop and thus trying to rip off the seller, especially as OP previously advised that the buyer has feedback for buying laptop parts for an IBM machine, which hers was.


If it was the bios password then it wouldn't start booting up surely?
Still don't see how you think a report is enough to prove that the buyer did anything wrong? I have no reason to doubt the OP, and personally I'm almost certain the buyer has changed things, but I'm not paypal who has to look at hundreds of these cases from both sides every day
#33
colinsunderland
CharlieandLola

Whilst the OP doesn't have video evidence of what's happened, the fact the buyer returned the laptop under the pretence that he couldn't change the password is proof enough that the laptop was at the very least booting up when it was received. To then get a specialist report stating it doesn't boot up, the motherboard is faulty and the screws have been tampered with is enough for Paypal to sensibly conclude that the buyer has swapped parts in the laptop and thus trying to rip off the seller, especially as OP previously advised that the buyer has feedback for buying laptop parts for an IBM machine, which hers was.


If it was the bios password then it wouldn't start booting up surely?
Still don't see how you think a report is enough to prove that the buyer did anything wrong? I have no reason to doubt the OP, and personally I'm almost certain the buyer has changed things, but I'm not paypal who has to look at hundreds of these cases from both sides every day


I get exactly what you are saying, I don't have concrete proof of what's happened and that the buyer did something to the laptop - it's my word against theirs, just as it is when a buyer complains about something, but Paypal still take their side :(

The buyer was able to use the laptop, they had it for about a week - the complaint they made was that they couldn't change the BIOS password to something else


Edited By: Mrs.Z on Aug 28, 2010 21:14: adding info
#34
mumbojumbo
If you suspect the motherboard has been switched then prove it - does the serial number on the base match up with the serial number showing up in the BIOS? The computer repair man can change the BIOS password easily because he knows how to do it - do YOU know how to change the password? If not, then how can you expect your buyer to do the same? All you've done is get someone to state the machine is in poor condition, has a dodgy fan and has been opened in the past - there's no proof that you didn't send it out in that condition. And why choose a new business that hasn't been opened long, probably not traceable in the phone book, doesn't have official letterheaded notepaper or a stamp, to do your report? If the report is done on proper letterheaded paper then take a scan or full colour photo of it and e-mail it to Paypal - they do accept this and don't think about photoshopping because most fraud teams will be trained to look for the signs. Why don't you pay the money back into your Paypal account? - the refusal to pay the refund just looks dodgy. If it's any consolation, I refunded a laptop which was returned in good condition but with a broken non-original charger - Paypal refunded me £90 to cover costs. :)


I don't feel that not wanting to put the £250 back into the account looks dodgy, I don't want to just give in to them so easily.
We didn't know a computer shop to use, we had seen this new shop in passing and it looked like a nice, modern shop so I assumed that the work would also be of a good standard - didnt know that using a newly opened shop would adversely affect anything and I didnt know about the stamp before I had got the report done and faxed over.
I realise that I can't prove exactly that the buyer has damaged the laptop and stole the charger, but what can I do except gather what proof I can?
I myself wouldn't know how to change the BIOS password without Googling, no - but does that mean that the buyer was justified to return it to me? If I buy a laptop didn't know how to turn the sound on, does that mean the laptop isn't working properly so I can take it back?

Thanks for the info about the motherboard, I didn't know about this - will have to look into it :)

Edited By: Mrs.Z on Aug 28, 2010 21:24: adding info
#35
CharlieandLola
colinsunderland
CharlieandLola
I don't know whether it's a possibility or not, but a call to get some legal advice might clarify this, but as you have now provided Paypal with proof that the laptop returned has been tampered with and parts exchanged, if Paypal fail to accept the shop report findings and still continue to say the buyer is entitled to a refund and you have to pay, then perhaps look at the possibility of starting action against Paypal in the small claims court and telling them you're going to do that as a result of their obvious failure to investigate your case in a sensible and unbiased way.


Except the OP hasn't proved anything. All she has done is prove the laptop is faulty, has been tampered with at some point and has no charger. She hasn't proved the buyer did it.
Paypal have no idea if the laptop was faulty like this when it was sent, so comes back to Op's word against the buyers unfortunately.

As for taking paypal to court, she has nothing to take them to court for. She hasn't lost any money, in fact, at the present time she has the money and a faulty laptop, so has gained not lost.

OP if paypal don't find in your favour, dont let them have the money and tell them to take you to court and let the court decide who is in the wrong. They won't, I guarantee it.



Whilst the OP doesn't have video evidence of what's happened, the fact the buyer returned the laptop under the pretence that he couldn't change the password is proof enough that the laptop was at the very least booting up when it was received. To then get a specialist report stating it doesn't boot up, the motherboard is faulty and the screws have been tampered with is enough for Paypal to sensibly conclude that the buyer has swapped parts in the laptop and thus trying to rip off the seller, especially as OP previously advised that the buyer has feedback for buying laptop parts for an IBM machine, which hers was.

I mentioned threatening Paypal with court action as I remember reading about another similar incident where it was obvious the seller had been scammed and Paypal were siding with the buyer, the seller said that they threatened Paypal with court action and Paypal reversed their decision. If the OP is already finding this whole situation distressing, I very much doubt they want Paypal passing her account balance to debt collectors, which they do, which is why I suggested taking advice on a more pro-active approach, rather than being left with a £250 negative balance on her account.

Thanks for the info, rather helpful :)
#36
CharlieandLola
colinsunderland
CharlieandLola
I don't know whether it's a possibility or not, but a call to get some legal advice might clarify this, but as you have now provided Paypal with proof that the laptop returned has been tampered with and parts exchanged, if Paypal fail to accept the shop report findings and still continue to say the buyer is entitled to a refund and you have to pay, then perhaps look at the possibility of starting action against Paypal in the small claims court and telling them you're going to do that as a result of their obvious failure to investigate your case in a sensible and unbiased way.


Except the OP hasn't proved anything. All she has done is prove the laptop is faulty, has been tampered with at some point and has no charger. She hasn't proved the buyer did it.
Paypal have no idea if the laptop was faulty like this when it was sent, so comes back to Op's word against the buyers unfortunately.

As for taking paypal to court, she has nothing to take them to court for. She hasn't lost any money, in fact, at the present time she has the money and a faulty laptop, so has gained not lost.

OP if paypal don't find in your favour, dont let them have the money and tell them to take you to court and let the court decide who is in the wrong. They won't, I guarantee it.



Whilst the OP doesn't have video evidence of what's happened, the fact the buyer returned the laptop under the pretence that he couldn't change the password is proof enough that the laptop was at the very least booting up when it was received. To then get a specialist report stating it doesn't boot up, the motherboard is faulty and the screws have been tampered with is enough for Paypal to sensibly conclude that the buyer has swapped parts in the laptop and thus trying to rip off the seller, especially as OP previously advised that the buyer has feedback for buying laptop parts for an IBM machine, which hers was.

I mentioned threatening Paypal with court action as I remember reading about another similar incident where it was obvious the seller had been scammed and Paypal were siding with the buyer, the seller said that they threatened Paypal with court action and Paypal reversed their decision. If the OP is already finding this whole situation distressing, I very much doubt they want Paypal passing her account balance to debt collectors, which they do, which is why I suggested taking advice on a more pro-active approach, rather than being left with a £250 negative balance on her account.

Thanks for the info, rather helpful :)
banned#37
out of interst, what did the initial email from paypal request re the report? Can you paste the email here?
#38
colinsunderland
out of interst, what did the initial email from paypal request re the report? Can you paste the email here?


Sure
Dear XXXXXXXXXXX,

Thank you for confirming that the buyer sent the merchandise associated
with this case back to you. We understand that the merchandise you received
was not in its original condition. We're contacting you to request some
additional information.

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: XXXXXXXXXXXXX
Buyer's email: XXXXXXXXXXXXXXX
Transaction ID: XXXXXXXXXXX

Transaction date: 1 Jul 2010
Transaction amount: 260.00 GBP
Your transaction ID: XXXXXXXXXXX
Case number: XXXXXXXXXXXX




-----------------------------------
What to Do Next:
-----------------------------------

Please provide documentation confirming that the item you received is
damaged or significantly not as described.

This documentation should be from an unbiased third party, such as a dealer
or repair shop, and should detail the extent of the damage or confirm that
the item you received is significantly different from what the seller
advertised. This third party should be someone who is qualified to appraise
the item you received.

Please do not proceed with any repairs or alterations to the item until the
case has been decided.

The information should be on a letterhead that includes the name, address,
and phone number of the appraiser so that we may contact them if we require
additional information. We are unable to reimburse you for any costs
associated with obtaining this documentation.

Any documents you provide may be supplied to the buyer, at their request.

-----------------------------------
Deadline: Ten calendar days
-----------------------------------

Please visit PayPal's Resolution Centre to submit your documentation.

If we do not hear from you within ten calendar days, the case will be
closed.

Thank you.
Yours sincerely,

PayPal

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------
Copyright © 1999-2010 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. & Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
banned#39
I would email them back and say you have provided the information as requested, and to then add extra conditions is not acceptable. Tell them that to get stamped documentation as they are now requesting, will cost another £30, which you are not prepared to pay as they omitted to ask for it in the first place. Also say if they would like to transfer £30 to your bank account you will gladly get another, but obviously not before Monday as the shops are closed until after then.

Depending on how brave you feel you could also put something along the lines of if they still feel the documentation is not acceptable you are quite happy for them to start court action to recover their fund, but you will defend any action vigorously.

Do not put you will start action against them as has been suggested, as firstly you would have to pay, and as you haven't lost anything at present, you have no case.

Edited By: colinsunderland on Aug 28, 2010 22:10: add more info
#40
You should probably try calling them up as I had a problem with them, similar to yours but involved a phone, got Carphone warehouse to write me a note on a memo pad which had their logo on it, the note was hand written and Paypal accepted it.

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