I had an iPhone tariff with o2 but decided to get a blackberry instead.
When I went to change I went instore to check I could and was told that the internet was email/web browser and tethering.
When I came to change it (tariff) in the end I then again had it checked and was told again it was email/web browser and tethering.
Last week I use my phone as a modem on my laptop because i'd mislaid my vodafone mobile broadband stick. I used 15MB on this.
I get my bill today and I've been charged £20 almost for using it as a modem so i've obviously been mis-informed on both accounts.
I called o2 and the CS advisor agreed that i had been mis-informed aswell. He wouldn't add a credit onto the account there and then but filled in a 'credit form' and said i'll get a yes/no in 3 days.
If it comes back in 3 days that I'm not entitled to a credit on the account and 'have to pay' for the usage, what can I do?