urgent help required with dell xps one - HotUKDeals
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urgent help required with dell xps one

danib Avatar
7y, 11m agoPosted 7 years, 11 months ago
hi everyone - i bought a dell xps one and got it today but am having this problem:
after opening it I just connected the one wire (power) and switched it on - the processor starts (fan is quite loud) and blue display light comes up but nothing on the screen. screen is blank. i pressed the display button many times, restarted computer, plugged unplugged nothing happens - plz help what can i be doing wrong???
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danib Avatar
7y, 11m agoPosted 7 years, 11 months ago
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banned#1
is there not a demo button as my oh dell had a media demo button and he had two buttons one for putting it in to demo media mode and one for switching it on properly
#2
maybe the cord conecting to the screen is loose or not plugged in properly?
#3
I have checked everythin the cord plugged it in again but nothing
#4
Are you holding the button in or giving it a quick push,some PCs turn on and straight off again if you hold the button in
banned#5
is this a laptop?

if not, you need to connect more than just the power cable.

maybe take a pic of the back of your pc and post it here
#6
The XPS one is an all in one desktop similar to the Imac.

danib - does the fan noise drop and any beeps occur? Often when powering up a PC the fan will immediately spin up to full as the machine carries out a self test and then spin right back down again as the PC starts to boot. However if the fan stays spinning at a high speed it often indicates the machine is hanging someone during its test (due to a hardware fault) and not actually booting which would explain the lack of display.

John
#7
Johnmcl7
The XPS one is an all in one desktop similar to the Imac.

danib - does the fan noise drop and any beeps occur? Often when powering up a PC the fan will immediately spin up to full as the machine carries out a self test and then spin right back down again as the PC starts to boot. However if the fan stays spinning at a high speed it often indicates the machine is hanging someone during its test (due to a hardware fault) and not actually booting which would explain the lack of display.

John


john that is exactly right what happens - fan stays spinning at a high speed
#8
very very frustrated now. been calling dell for the past 4 hours but everyones passing me around just for a refund. i v been passed around to 15 different people and still no body has solved my problem. and plus been using 0870 number therefore its costing me - spend around like £55 on phone calls. in last call was told someone will call me and ask 4 cedit card details so they could refund the money and this call will be from india - i m just scared of someone getting my details - cant their just refund automatically. please can someone provide me a number to a manager on someone in the uk to speak to about dell????
#9
danib
very very frustrated now. been calling dell for the past 4 hours but everyones passing me around just for a refund. i v been passed around to 15 different people and still no body has solved my problem. and plus been using 0870 number therefore its costing me - spend around like £55 on phone calls. in last call was told someone will call me and ask 4 cedit card details so they could refund the money and this call will be from india - i m just scared of someone getting my details - cant their just refund automatically. please can someone provide me a number to a manager on someone in the uk to speak to about dell????

typical dell service, hope you got it sorted in the end.

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