Urgent Virus Help - HotUKDeals
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Urgent Virus Help

bluemark Avatar
9y, 2m agoPosted 9 years, 2 months ago
Hi hope some1 can help

I Have my brothers computer which has a few trojans on it so i have installed the avg anti virus on it which i ran a scan after about 5000 files it had detected 5 trojans.

I came back later to see how it was going and now it had then gone to the main log in screen and now if i click on a users name it just reboots the computer and if i leave it on the user log in screen it will just keep rebooting????:?

I really hope some1 with a bit of computer knowledge could give me a bit of help

cheers in advance
bluemark Avatar
9y, 2m agoPosted 9 years, 2 months ago

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What operating system is the computer running ?
i think its xp mate
Try booting in safemode restart and keep tapping f8 key until Windows Advanced Options Menu appears. Select safe mode option press enter and it should boot up in safemode.
Tell me if that works and if it does work run a virus scan in safemode
ok cheers i will let ya know how i get on with that
As above :)

Link to alternative free online virus scan :

You can also try system restore once you have entered safe mode. That won't solve your virus problem by any means but should take the computer back to a usable state.

I'm sure other members will be able to help you further as after the above i will be out of my depth :)
If you need to wipe everything and start again (I find always the best option when computers change hands) here is a step by step guide.

Just format it m8 ............. Then make sure you have a good firewell and a good Antivirus Avg is **** and put Spyware-Doctor on as well. if you need more hlep then pm me

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