URGENTLY REQUIRED!!! HELP PLEASE! SONY DSC-T1 CAMERA - HotUKDeals
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URGENTLY REQUIRED!!! HELP PLEASE! SONY DSC-T1 CAMERA

shanecr Avatar
7y, 9m agoPosted 7 years, 9 months ago
Does anyone have a sony DSC-T1 camera,do you still have your receipt? Would it be possible to take a clear pic or photocopy, or scan and send it to me? i need to get a repair done but need copy of receipt to do so. Mine has a known fault of the CCD sensor, and can be fixed free still if i get it sent before 31st march. Even though its well past the 1yr warranty, its still covered for this particular fault.
shanecr Avatar
7y, 9m agoPosted 7 years, 9 months ago
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#1
anyone?????
#2
Can't you just tell them that you can't find the receipt or if you paid by card send in transaction details or even ask shop to do a duplicate receipt from when you bought it. might be worth a shot.
#3
JAYKAY72
Can't you just tell them that you can't find the receipt or if you paid by card send in transaction details or even ask shop to do a duplicate receipt from when you bought it. might be worth a shot.


this camera is 4 years old and was a gift lol.
#4
shame was worth a try though. good luck m8
#5
JAYKAY72
shame was worth a try though. good luck m8


cheers lol. i aint got much time either.
#6
another bump.
#7
no one then?
#8
pleeeeease! lol
#9
You can get it repaired FOC by Sony WITHOUT proof of purchase.

Phone them on 08705 143480 & explain the fault. They will take down some details. Tell them the camera was given to you as a gift in 2004. It is a straighforward process & they will arrange repair FOC. You will not need a receipt but they may ask for the camera serial number. If I remember right, they may even arrange for the camera to be collected from you by courier.
http://www.sony.co.uk/section/support/article/id/1128075116465/page/2
#10
The Therapist
You can get it repaired FOC by Sony WITHOUT proof of purchase.

Phone them on 08705 143480 & explain the fault. They will take down some details. Tell them the camera was given to you as a gift in 2004. It is a straighforward process & they will arrange repair FOC. You will not need a receipt but they may ask for the camera serial number. If I remember right, they may even arrange for the camera to be collected from you by courier.
http://www.sony.co.uk/section/support/article/id/1128075116465/page/2


i phoned, was advised to arrange online. there is no FOC option. do i just send it, as the fault itself should be enough for them to ignore the paperwork?
#11
shanecr;4770804
i phoned, was advised to arrange online. there is no FOC option. do i just send it, as the fault itself should be enough for them to ignore the paperwork?


I would phone them again & explain you have a faulty CCD which are being replaced FOC globally. You may have got through to the 'wrong' person. Refer to the link I have attached & tell them the website tells you to phone them to arrange repair. This WILL be done FOC. I have arranged this for a former colleague who was about to throw away his camera!
#12
The Therapist
I would phone them again & explain you have a faulty CCD which are being replaced FOC globally. You may have got through to the 'wrong' person. Refer to the link I have attached & tell them the website tells you to phone them to arrange repair. This WILL be done FOC. I have arranged this for a former colleague who was about to throw away his camera!


i did phone. the guy did say it would be free to repair. He advised me to a web form to fill in. Are you saying he should have arranged it for me? I have it booked now with a ref. I did phone the number on the Notice for the fault.
#13
Yes a webform needed to be filled in. I think you package the camera & phone a number on the webform (??) & they arrange collection (I arranged this about 2 years ago so sorry to be vague) but no receipt was necessary (only an approximate date of purchase. The faulty CCD's were in a batch until early 2004, so if you mention purchase date of mid 2004, you should be ok.
#14
The Therapist
Yes a webform needed to be filled in. I think you package the camera & phone a number on the webform (??) & they arrange collection (I arranged this about 2 years ago so sorry to be vague) but no receipt was necessary (only an approximate date of purchase. The faulty CCD's were in a batch until early 2004, so if you mention purchase date of mid 2004, you should be ok.


Sorry to tread hijack but i've got a sony dsc-s500 that says "lens error" when you turn it on. Do you know if sony will fix this FOC?

Thanks
1 Like #15
Not to my knowledge as the CCD's were faulty produced in mass for many manufacturers & not only Sony was affected.
#16
Well i'll give them a bell tomorrow, let them know its coming, maybe get them to confirm i wont be charged.
#17
Let me know how you get on
#18
camera has been fixed FOC and is on its way back to me. i'll have it tomorrow. WHAT BLOOMING GOOD SERVICE!!!!

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