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Using Orange Pay Monthly Sim Only with a 3G Handset

JohnnyStar Avatar
9y, 7m agoPosted 9 years, 7 months ago
I swear the term 'numpty' was thought up with an Orange customer
service rep or tariff planning employee in mind.

Last week Orange put up their Pay Monthly Sim Only proposition
on their website. Behind the curve as usual for Orange these
days since other networks did it ages ago but at least they are
realising that there are loads of people out there who don't
need a new phone - and hence, don't need to repaying the handset
subsidy back to Orange for the next 18 months - but would like a
new tariff.

Initially, I was very happy. 'Er Indoors is on an old Talk 150
plan with Orange and out of contract period and was looking to
move to one of their Animal Crackers plans.

The pay monthly sim only details on the website showed that you
get the same minutes/texts/unlimiteds as a 24 month contract
(!!!) customer. Happy days.

She has a Z1010 3G phone that I got as a freebie but she
struggles with it as she only has a 2G sim card.

So - we stupidly thought - we'll put her on the new Sim Only
contract and get them to ensure that the sim they send out is a
USIM so that the phone will work properly.

How wrong was I?

Calls to customer services, direct sales, upgrades and retail
shops. Told different things each time. They have no clue. The
woman at sales didn't know what I was on about when I said I had
a UMTS phone, "A UNTS what?" she replied. Was told by CS that I
had to take out this plan in a retail shop so they could give me
a 3G sim. Retail shops said they don't even sell the plan.
Passed from pillar to post. Told by a different, rather arrogant man at direct sales that we don't supply 3G sims. I asked him if that didn't seem a little strange since it would mean nobody could transfer to Orange with a 3G phone. He said "No. If you want a 3G sim then buy a 3G phone from Orange" - completely negating the purpose of offering a sim only contract!!!

It seems that anybody who has a recent, 3G capable phone cannot
avail themselves of this Pay Monthly Sim Only deal as Orange
wont send you a 3G sim.

What a load of numpties! And I state that actually having previously worked
for Orange for 6 years albeit in a capacity far, far away from
Customer Services.

To my mind, the only way I would be able to do this and keep the
same phone number is by buying a 3G PAYG sim, swapping the
contract number over to that SIM and then changing from PAYG to
Pay Monthly Sim Only. What a ridiculous state of affairs.

She doesn't even want to use UMTS data services, she just wants
to carry on using her z1010 as it's a very sturdy, robust flip
phone but she can't keep it working properly without a USIM.

Anybody have any suggestions?

Cheers,

J
Other Links From Orange:
JohnnyStar Avatar
9y, 7m agoPosted 9 years, 7 months ago
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#1
Sounds like Orange aren't too keen on letting go of their 3G sims. Sorry, cant really give much constructive advice - most customer service depts seem to put multiple barriers up from the off, so they must have a reason... annoying though

On side note - a Sony Ericsson Z1010 eh? There's a bit of a rare phone for you - think it was only released on Orange and '3' and only for a short time. Bulky thing, but i'd love to have one for my collection
#2
paceCETTA
Sounds like Orange aren't too keen on letting go of their 3G sims. Sorry, cant really give much constructive advice - most customer service depts seem to put multiple barriers up from the off, so they must have a reason... annoying though

On side note - a Sony Ericsson Z1010 eh? There's a bit of a rare phone for you - think it was only released on Orange and '3' and only for a short time. Bulky thing, but i'd love to have one for my collection


I was on the original 3G pilot scheme before the service was released to the public so got given a few phones to try. You're right, it is a bit of brick but very sturdy, great screen and with fast internet if you need it. I have a 3G sim so mine works perfectly but 'er indoors only has a 2G sim in hers so it has a funny every now and then when you go out of signal and then rejoin signal - it tries to sync in 3G - but of course it can't without the sim - so you have to manually tell it to go to 2G. Bit of a pain.

Just can't understand Orange. They have the perfect proposition to get people over to their network without having to subsidise them with a phone yet they stop 3G people joining by not giving them a sim - and UMTS people often spend a lot more because they are using data and video calling. Utter ridiculousness.

J
#3
Sounds typical of Orange. I have an Amena sim for my holidays in Spain, but now Orange have bought them out i'm swapping over to Movistar or Vodafone.
Orange seem to have forgotten what 'customer service' means. It happened a couple of years ago. Funny really, because they used to be really good.
banned#4
i went into my local orange shop and I have a brand new 3 g pay as you talk sim and it cost me .. nothing :-D go in and ask whats the worst they can say .. :whistling:
#5
dog_cop,

It's not a pay as you go 3G sim that I want, it's a 3G sim on contract using the existing phone number. I know you can buy a PAYG 3G sim from the shop, I bought one ages ago for a friend.

I said in my original post that the only solution I see is buying a PAYG 3G sim and going through two contract changes to get to where I want to be - on a Pay Monthly Sim Only contract.

What I'm saying is that it shouldn't be so hard (and this is assuming that Orange let you change from standard contract to PAYG to SimONly contract).
J

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