Vax Customer Services
Hi Guys,
Question for the masses we bought a VAX hoover about 6 months or so ago and it was dire at the start so we got it replaced but even after replacing it was still dire so the wife rather than have the hassle stuck to using her old one.
Now the question has anyone had dealings with VAX as I would like to get my money back obviously on this rather shoddy piece of equipment, would I goto Argos the place of purchase or direct to VAX?
Claiming not fit for purpose etc etc?
All Comments (26)
Jump to unread Post a CommentIll be getting a Dyson :)
Ill be getting a Dyson :)
I'd still buy a miele.
Ill be getting a Dyson :)
The dyson ball is a brilliant one,my old cylinder dyson gave up the ghost a couple of months ago so bought the ball and it's brilliant,really easy to use!
Edited By: takethatfan1978 on Aug 08, 2012 12:02
Ill be getting a Dyson :)
You are a glutton for punishment then, Dyson = over hyped, over priced.
I wouldn't just go for the hype with dyson.
I have 3 mieles, can't fault any of them.
I wouldn't just go for the hype with dyson.
I have 3 mieles, can't fault any of them.
The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.
More than likely but surely its not fit for purpose if breaks within 6 months
AND FREE 6 YEAR WARRANTY
Edited By: goldmax on Aug 08, 2012 12:13
Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!
I wouldn't just go for the hype with dyson.
I have 3 mieles, can't fault any of them.
The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.
More than likely but surely its not fit for purpose if breaks within 6 months
Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.
I've never had a problem with the mieles.
The bags anyway, you get off ebay for pittance, with some filters that can be changed.
It's a doddle.
Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.
Edited By: doritos on Aug 08, 2012 12:14
More than likely but surely its not fit for purpose if breaks within 6 months
no. that's what the manufacturer's guarantee is for. oO
they are obligated to repair it for you within the guarantee period and beyond if you can prove not fit for purpose.
I wouldn't just go for the hype with dyson.
I have 3 mieles, can't fault any of them.
I was not interested in the hype about dysons either until I tried one and would not go back now. I suppose it's all down to personal choice :)
I have 3 dysons so am as bad as you,although one doesn't work!!
I wouldn't just go for the hype with dyson.
I have 3 mieles, can't fault any of them.
The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.
More than likely but surely its not fit for purpose if breaks within 6 months
Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.
I've never had a problem with the mieles.
The bags anyway, you get off ebay for pittance, with some filters that can be changed.
It's a doddle.
Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.
Sorry but you no longer get caked in dust with the newer ones :)
Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!
Mine fell to bits within 2 days,it was very very cheap. My dyson broke down as I stupidly hoovered up tones of plaster,bits of cement. I didn't realise at the time that dyson could have repaired it for a flat fee so bought the vac,as soon as I took it back I repaired the dyson.
I bought one of the dyson animal handhelds for my stairs as I had a bad back-also a brilliant wee machine!
it did break down after a few years and the brush needed replacing but is still working fine now after 7 years. :3