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Vax Customer Services

NailezNailez

Hi Guys,

Question for the masses we bought a VAX hoover about 6 months or so ago and it was dire at the start so we got it replaced but even after replacing it was still dire so the wife rather than have the hassle stuck to using her old one.


Now the question has anyone had dealings with VAX as I would like to get my money back obviously on this rather shoddy piece of equipment, would I goto Argos the place of purchase or direct to VAX?

Claiming not fit for purpose etc etc?

All Comments (26)

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1
    doritos
    buy a miele.
    davver99
    contract is with argos
    Nailez
    doritos
    buy a miele.


    Ill be getting a Dyson :)
    doritos
    Nailez
    doritos
    buy a miele.


    Ill be getting a Dyson :)


    I'd still buy a miele.
    takethatfan1978
    Nailez
    doritos
    buy a miele.


    Ill be getting a Dyson :)


    The dyson ball is a brilliant one,my old cylinder dyson gave up the ghost a couple of months ago so bought the ball and it's brilliant,really easy to use!
    takethatfan1978
    I bought a vac a couple of years ago when my dyson broke down(too much hoovering up of Plaster) as I didn't realise at the time I could get the dyson repaired and the vax was awful,I took it back after two days. It was useles!

    Edited By: takethatfan1978 on Aug 08, 2012 12:02
    Inactive
    Nailez
    doritos
    buy a miele.


    Ill be getting a Dyson :)



    You are a glutton for punishment then, Dyson = over hyped, over priced.
    doritos
    Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

    I wouldn't just go for the hype with dyson.

    I have 3 mieles, can't fault any of them.
    doritos
    or a Henry
    mutley1
    i doubt you will get your money back.
    Nailez
    doritos
    Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

    I wouldn't just go for the hype with dyson.

    I have 3 mieles, can't fault any of them.


    The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



    mutley1
    i doubt you will get your money back.

    More than likely but surely its not fit for purpose if breaks within 6 months
    goldmax
    I bought the Vax mach zen multicyclonic, fantastic machine, better than a Dyson and I paid £99 for it

    AND FREE 6 YEAR WARRANTY

    Edited By: goldmax on Aug 08, 2012 12:13
    Ammo71
    same: I purchased a Vax but directly from their site, had numerous problems with it and numerous repairs etc!
    Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
    Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
    Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!
    doritos
    Nailez
    doritos
    Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

    I wouldn't just go for the hype with dyson.

    I have 3 mieles, can't fault any of them.


    The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



    mutley1
    i doubt you will get your money back.

    More than likely but surely its not fit for purpose if breaks within 6 months


    Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.

    I've never had a problem with the mieles.

    The bags anyway, you get off ebay for pittance, with some filters that can be changed.

    It's a doddle.

    Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.

    Edited By: doritos on Aug 08, 2012 12:14
    mutley1
    Nailez
    mutley1
    i doubt you will get your money back.

    More than likely but surely its not fit for purpose if breaks within 6 months


    no. that's what the manufacturer's guarantee is for. oO

    they are obligated to repair it for you within the guarantee period and beyond if you can prove not fit for purpose.
    takethatfan1978
    doritos
    Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

    I wouldn't just go for the hype with dyson.

    I have 3 mieles, can't fault any of them.



    I was not interested in the hype about dysons either until I tried one and would not go back now. I suppose it's all down to personal choice :)

    I have 3 dysons so am as bad as you,although one doesn't work!!
    takethatfan1978
    doritos
    Nailez
    doritos
    Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

    I wouldn't just go for the hype with dyson.

    I have 3 mieles, can't fault any of them.


    The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



    mutley1
    i doubt you will get your money back.

    More than likely but surely its not fit for purpose if breaks within 6 months


    Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.

    I've never had a problem with the mieles.

    The bags anyway, you get off ebay for pittance, with some filters that can be changed.

    It's a doddle.

    Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.


    Sorry but you no longer get caked in dust with the newer ones :)
    takethatfan1978
    Ammo71
    same: I purchased a Vax but directly from their site, had numerous problems with it and numerous repairs etc!
    Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
    Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
    Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!



    Mine fell to bits within 2 days,it was very very cheap. My dyson broke down as I stupidly hoovered up tones of plaster,bits of cement. I didn't realise at the time that dyson could have repaired it for a flat fee so bought the vac,as soon as I took it back I repaired the dyson.

    I bought one of the dyson animal handhelds for my stairs as I had a bad back-also a brilliant wee machine!
    goldmax
    my sister bought a Dyson and the on/off switch was faulty, she got a refund as Dyson wanted to repair it , Dyson are over rated
    mutley1
    we have a dyson which is very good and very powerful as our dog shed a lot of hair.

    it did break down after a few years and the brush needed replacing but is still working fine now after 7 years. :3

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