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Vax Customer Services

Nailez Avatar
3y, 11m agoPosted 3 years, 11 months ago
Hi Guys,

Question for the masses we bought a VAX hoover about 6 months or so ago and it was dire at the start so we got it replaced but even after replacing it was still dire so the wife rather than have the hassle stuck to using her old one.


Now the question has anyone had dealings with VAX as I would like to get my money back obviously on this rather shoddy piece of equipment, would I goto Argos the place of purchase or direct to VAX?

Claiming not fit for purpose etc etc?
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Nailez Avatar
3y, 11m agoPosted 3 years, 11 months ago
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#1
buy a miele.
2 Likes #2
contract is with argos
#3
doritos
buy a miele.


Ill be getting a Dyson :)
1 Like #4
Nailez
doritos
buy a miele.

Ill be getting a Dyson :)

I'd still buy a miele.
#5
Nailez
doritos
buy a miele.

Ill be getting a Dyson :)

The dyson ball is a brilliant one,my old cylinder dyson gave up the ghost a couple of months ago so bought the ball and it's brilliant,really easy to use!
#6
I bought a vac a couple of years ago when my dyson broke down(too much hoovering up of Plaster) as I didn't realise at the time I could get the dyson repaired and the vax was awful,I took it back after two days. It was useles!

Edited By: takethatfan1978 on Aug 08, 2012 12:02
#7
Nailez
doritos
buy a miele.


Ill be getting a Dyson :)



You are a glutton for punishment then, Dyson = over hyped, over priced.
#8
Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

I wouldn't just go for the hype with dyson.

I have 3 mieles, can't fault any of them.
#9
or a Henry
#10
i doubt you will get your money back.
#11
doritos
Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

I wouldn't just go for the hype with dyson.

I have 3 mieles, can't fault any of them.


The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



mutley1
i doubt you will get your money back.

More than likely but surely its not fit for purpose if breaks within 6 months
banned#12
I bought the Vax mach zen multicyclonic, fantastic machine, better than a Dyson and I paid £99 for it

AND FREE 6 YEAR WARRANTY

Edited By: goldmax on Aug 08, 2012 12:13
1 Like #13
same: I purchased a Vax but directly from their site, had numerous problems with it and numerous repairs etc!
Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!
#14
Nailez
doritos
Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

I wouldn't just go for the hype with dyson.

I have 3 mieles, can't fault any of them.

The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



mutley1
i doubt you will get your money back.
More than likely but surely its not fit for purpose if breaks within 6 months

Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.

I've never had a problem with the mieles.

The bags anyway, you get off ebay for pittance, with some filters that can be changed.

It's a doddle.

Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.

Edited By: doritos on Aug 08, 2012 12:14
#15
Nailez
mutley1
i doubt you will get your money back.
More than likely but surely its not fit for purpose if breaks within 6 months

no. that's what the manufacturer's guarantee is for. oO

they are obligated to repair it for you within the guarantee period and beyond if you can prove not fit for purpose.
1 Like #16
doritos
Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

I wouldn't just go for the hype with dyson.

I have 3 mieles, can't fault any of them.


I was not interested in the hype about dysons either until I tried one and would not go back now. I suppose it's all down to personal choice :)

I have 3 dysons so am as bad as you,although one doesn't work!!
2 Likes #17
doritos
Nailez
doritos
Look at the which.co.uk reviews, miele are top (or were top last time I looked) overall.

I wouldn't just go for the hype with dyson.

I have 3 mieles, can't fault any of them.

The thing I like though is bagless, I cannot see a Miele thats bagless and easy to clean.



mutley1
i doubt you will get your money back.
More than likely but surely its not fit for purpose if breaks within 6 months

Bagless works out cheaper, but in my experience dysons have gone wrong a 100% more times, than with the 3 mieles I've owned.

I've never had a problem with the mieles.

The bags anyway, you get off ebay for pittance, with some filters that can be changed.

It's a doddle.

Plus, I'd rather just take a bag out of my hoover, then remove the whole capsule out of the dyson to then empty over the bin and potentially get 'caked' in dust.

Sorry but you no longer get caked in dust with the newer ones :)
#18
Ammo71
same: I purchased a Vax but directly from their site, had numerous problems with it and numerous repairs etc!
Spoke to Vax and asked for money back as the hoover was terrible, they refused to refund the money but said I could change the model for a newer more expensive one. Seeing as this was the only alternative I went with it hoping that it would be OK and maybe it would be of better quality!
Well have changed to the newer more expensive Vax which is supposedly better build quality & it still load of rubbish!!!! Vax refuse to refund the money only will keep repairing/changing parts which they do to be fair to them but takes ages and is only a matter of time til it breaks again.
Not to be funny but never had any of these problems with the Dyson we had prior to this for years, def wont be buyin Vax again regardless of the cheap price!


Mine fell to bits within 2 days,it was very very cheap. My dyson broke down as I stupidly hoovered up tones of plaster,bits of cement. I didn't realise at the time that dyson could have repaired it for a flat fee so bought the vac,as soon as I took it back I repaired the dyson.

I bought one of the dyson animal handhelds for my stairs as I had a bad back-also a brilliant wee machine!
banned#19
my sister bought a Dyson and the on/off switch was faulty, she got a refund as Dyson wanted to repair it , Dyson are over rated
#20
we have a dyson which is very good and very powerful as our dog shed a lot of hair.

it did break down after a few years and the brush needed replacing but is still working fine now after 7 years. :3
#21
How are they overated or just full of hype when they do the job they are supposed to do ?

Price possibly but everything is inflated when it has a reputation for actually working.
1 Like #22
Ok, heres how you do it, has worked everytime for me

MAKE SURE you reserve all the stock from any branches near to you, take it in to the store, tell them you contacted Vax, they have said to "return to point of sale" (make sure you say that bit, as the 12 year olds who usually man the CS desk will think you know what you are talking about..

Tell them you want a urgent replacement, they will stock check and say "sorry no stock" tell them you will get elsewhere, refund please..

Job done!
#23
Nailez
How are they overated or just full of hype when they do the job they are supposed to do ?

Price possibly but everything is inflated when it has a reputation for actually working.

If its not Dyson that some people like to **** off it will be Apple products or something else. As I posted its down to personal choice at the end of the day. If some people are happy paying £99 for a vacuum then that's up to them,if others want to pay £350 then again it's their choice.

I like dyson and will always stick to dyson. I also like Dermalogica face and body products and spend a fortune on them especially the shower gel-no doubt someone will come along and moan on that they are over priced and over hyped,it's always the same :)

Edited By: takethatfan1978 on Aug 08, 2012 12:39
#24
jellybaby22
Aeschylus
Ok, heres how you do it, has worked everytime for me

MAKE SURE you reserve all the stock from any branches near to you, take it in to the store, tell them you contacted Vax, they have said to "return to point of sale" (make sure you say that bit, as the 12 year olds who usually man the CS desk will think you know what you are talking about..

Tell them you want a urgent replacement, they will stock check and say "sorry no stock" tell them you will get elsewhere, refund please..

Job done!

Or just take it back. Tell them it's crap and you'll be having your money back thanks

Too risky, as you may run into a awkward CS rep, the way I suggest makes sure that they have no "out"
#25
jellybaby22
Aeschylus
jellybaby22
Aeschylus
Ok, heres how you do it, has worked everytime for me

MAKE SURE you reserve all the stock from any branches near to you, take it in to the store, tell them you contacted Vax, they have said to "return to point of sale" (make sure you say that bit, as the 12 year olds who usually man the CS desk will think you know what you are talking about..

Tell them you want a urgent replacement, they will stock check and say "sorry no stock" tell them you will get elsewhere, refund please..

Job done!

Or just take it back. Tell them it's crap and you'll be having your money back thanks

Too risky, as you may run into a awkward CS rep, the way I suggest makes sure that they have no "out"

But they have no out. They sold it,..it oesnt work..you don't want another one...money back please.

Awkward cs rep or not...I would get my money back...

I am not 100% up on consumer law so you may be right, but I just think it makes more sense to make the return go smoothly by making sure they have no stock
1 Like #26
Bissell are a good brand too with great CS, they do reconditioned (we have had one and it arrived as new) they currently do the powerforce turbo at £34.95 http://www.bisselldirect.co.uk/powerforce-turbo-1 vs £79.95 new

http://www.bisselldirect.co.uk/media/catalog/product/cache/1/image/540x/9df78eab33525d08d6e5fb8d27136e95/8/2/82h5e_02_1.jpg

We had a fault developed on a shampooer from them and it was reported on Friday, collected on Monday and returned on Wednesday, they had even replaced some of the mildly scuffed trim (checked serial to see it was the same one)

Just to add their reconditioned come with 12 month warranty

Edited By: harlzter on Aug 08, 2012 12:54

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