Be VERY CAREFUL to read your bank statement if you are willing to take O2 Refresh "deals" - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Be VERY CAREFUL to read your bank statement if you are willing to take O2 Refresh "deals"

£0.00 @ O2
It's a total scandal. Never ever follow their instructions to cancel your Direct Debit after you paid off your phone money. They will charge you a lump sum of all 24 months contract price you were…
chenzz Avatar
1w, 4d agoPosted 1 week, 4 days ago
It's a total scandal.
Never ever follow their instructions to cancel your Direct Debit after you paid off your phone money.

They will charge you a lump sum of all 24 months contract price you were due to pay within next month and disconnect your contract.

It's then your job to waste your whole day or two trying to ask for your money back.

That's O2's business logic, proved twice myself.
Other Links From O2:
chenzz Avatar
1w, 4d agoPosted 1 week, 4 days ago
Options

All Comments

(22) Jump to unreadPost a comment
Comments/page:
#1
Sincerely apologize for anyone bought the o2 referesh samsung s7e deal and please check your bank statement accordingly.

The big lump sum should have been charged by now.
#2
What exactly is the issue they charged you twice for the phone Payment?
9 Likes #3
iwilliams54
What exactly is the issue they charged you twice for the phone Payment?
1. Op tries to con O2
2. Op gets pwned
3, Profit X)

LINK!
#4
Yep just like most companies if you sign up for a contract then cancel?
#5
They didn't cancel my contract and didn't ask for the 400 odd quid that they had billed me for the tarriff.

Was a surprise when my mortgage application was to be resubmitted and they rejected it due to the 3 months in arrears for o2. Took weeks of calling and chasing daily.

Worst customer service I've ever experienced. Absolute shambles. Human error like this shouldn't happen so often...Something should be done about how they get away with being so slack
1 Like #6
I paid off my phone over the phone but the tariff part was horrendous, they said they cancelled but didn't and now they seem to be charging me a full months tariff even if i cancelled within 14 days is that correct?
#7
would it help cancelling the airtime by visiting an O2 store in person? well the O2 guy at the counter offered me to do the same if I bought on refresh and hence wondering if that would be a good way to confirm if contract had been cancelled? (_;)
#8
jackvdbuk
I paid off my phone over the phone but the tariff part was horrendous, they said they cancelled but didn't and now they seem to be charging me a full months tariff even if i cancelled within 14 days is that correct?

They charge for airtime a month in advance! So you should be charged one month and then receive a pro-rata refund the following month, reflecting how many days you used their service for.

However! In my case, they did this and then charged an early termination fee! This has come out today, even though I have been contacting them frequently across the last month. I can see that it will adjust next month! They said that I should cancel the direct debit, but I don't think they have the brains between them to stop it from showing as a non-payment on my credit file!


teggl97
They didn't cancel my contract and didn't ask for the 400 odd quid that they had billed me for the tarriff.
Was a surprise when my mortgage application was to be resubmitted and they rejected it due to the 3 months in arrears for o2. Took weeks of calling and chasing daily.
Worst customer service I've ever experienced. Absolute shambles. Human error like this shouldn't happen so often...Something should be done about how they get away with being so slack

This email address may help, I asked for it last week just in case anything shows up on my credit file !

[email protected]
#9
speric07
jackvdbuk
I paid off my phone over the phone but the tariff part was horrendous, they said they cancelled but didn't and now they seem to be charging me a full months tariff even if i cancelled within 14 days is that correct?
They charge for airtime a month in advance! So you should be charged one month and then receive a pro-rata refund the following month, reflecting how many days you used their service for.
However! In my case, they did this and then charged an early termination fee! This has come out today, even though I have been contacting them frequently across the last month. I can see that it will adjust next month! They said that I should cancel the direct debit, but I don't think they have the brains between them to stop it from showing as a non-payment on my credit file!
teggl97
They didn't cancel my contract and didn't ask for the 400 odd quid that they had billed me for the tarriff.
Was a surprise when my mortgage application was to be resubmitted and they rejected it due to the 3 months in arrears for o2. Took weeks of calling and chasing daily.
Worst customer service I've ever experienced. Absolute shambles. Human error like this shouldn't happen so often...Something should be done about how they get away with being so slack
This email address may help, I asked for it last week just in case anything shows up on my credit file !
[email protected]

Don't even bother. last time, i did that, only ended up with credit score reducing from 999 to 799 and remained at 799 for 1 year!
#10
Lots of people seem to do this trick but I do wonder why. From comments here nobody ever saves more than £20-30 off of a phone. Is it really worth it guys?
#11
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.
#12
daveh007
Lots of people seem to do this trick but I do wonder why. From comments here nobody ever saves more than £20-30 off of a phone. Is it really worth it guys?

it depends on the saving, yes sometimes its small, but look at the SE at the moment think its around £225, £379 elsewhere, last year 5s were going for near £200 refresh £96.

OP, reality is any company could have had these sort of issues, all it takes is the person you spoke to not to close out the account correctly. Sadly though you have been affected hopefully you will get it fixed quickly.

Edited By: eslick on Feb 15, 2017 09:58
#13
daveh007
Lots of people seem to do this trick but I do wonder why. From comments here nobody ever saves more than £20-30 off of a phone. Is it really worth it guys?
Got a brand new s7 sealed collected from o2 shop and a level box slim for 288 on here in xmas promo. Had a couple issues sorting out airtime but all sorted after few calls.
#14
wowbiggy
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.

Don't ever cancel DD. It doesn't help with anything, only risking in o2 couldn't charge wrong money, hence reducing your credit score, yes, even it is the wrong money.

Edited By: chenzz on Feb 15, 2017 10:05
#15
chenzz
wowbiggy
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.
Don't ever cancel DD. It doesn't help with anything, only risking in o2 couldn't charge wrong money, hence reducing your credit score, yes, even it is the wrong money.
If anybody is affected, please don't keep the DD in place, the information commissioner has processes in place that protect you from situations like this. If you cancel and they charge you more than should have been taken, or continue to bill affecting your credit files, then use this email address.

[email protected]

A polite email with the error and a threat of reporting them to the information commissioner unless they rectify your credit report is all that is needed.

DO NOT waste time with customer services, use the email and have it in writing.
#16
alltaken123
chenzz
wowbiggy
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.
Don't ever cancel DD. It doesn't help with anything, only risking in o2 couldn't charge wrong money, hence reducing your credit score, yes, even it is the wrong money.
If anybody is affected, please don't keep the DD in place, the information commissioner has processes in place that protect you from situations like this. If you cancel and they charge you more than should have been taken, or continue to bill affecting your credit files, then use this email address.
[email protected]
A polite email with the error and a threat of reporting them to the information commissioner unless they rectify your credit report is all that is needed.
DO NOT waste time with customer services, use the email and have it in writing.

Unfortunately, it doesn't work that way.
My score was reduced from 999 to 799, even [email protected] replied that there is no record associated with my name in their database.
#17
alltaken123
chenzz
wowbiggy
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.
Don't ever cancel DD. It doesn't help with anything, only risking in o2 couldn't charge wrong money, hence reducing your credit score, yes, even it is the wrong money.
If anybody is affected, please don't keep the DD in place, the information commissioner has processes in place that protect you from situations like this. If you cancel and they charge you more than should have been taken, or continue to bill affecting your credit files, then use this email address.
[email protected]
A polite email with the error and a threat of reporting them to the information commissioner unless they rectify your credit report is all that is needed.
DO NOT waste time with customer services, use the email and have it in writing.

I am coming up to the end of my fixed mortgage rate, so kept the DD active, so it doesn't show up as a non payment. As cannot risk waiting for o2 to resolve!
#18
chenzz
alltaken123
chenzz
wowbiggy
I got a Samsung galaxy Tab a6 10.1 for less than 50 pounds on refresh(the LTE version). 200 pounds plus everywhere else. They billed me 95 pounds after I cancelled contract, I called them and they apologized credited it back to my account and told me to cancel direct debit. Had no issues since.
Don't ever cancel DD. It doesn't help with anything, only risking in o2 couldn't charge wrong money, hence reducing your credit score, yes, even it is the wrong money.
If anybody is affected, please don't keep the DD in place, the information commissioner has processes in place that protect you from situations like this. If you cancel and they charge you more than should have been taken, or continue to bill affecting your credit files, then use this email address.
[email protected]
A polite email with the error and a threat of reporting them to the information commissioner unless they rectify your credit report is all that is needed.
DO NOT waste time with customer services, use the email and have it in writing.
Unfortunately, it doesn't work that way.
My score was reduced from 999 to 799, even [email protected] replied that there is no record associated with my name in their database.
The email address is for o2's data controller, each organisation has one when dealing with data. By law they have to report correctly. It is exactly how it works. Read up on the information commissioner and data controllers. Customer services is taking the long route to these very people at o2.
#19
speric07
jackvdbuk
I paid off my phone over the phone but the tariff part was horrendous, they said they cancelled but didn't and now they seem to be charging me a full months tariff even if i cancelled within 14 days is that correct?
They charge for airtime a month in advance! So you should be charged one month and then receive a pro-rata refund the following month, reflecting how many days you used their service for.
However! In my case, they did this and then charged an early termination fee! This has come out today, even though I have been contacting them frequently across the last month. I can see that it will adjust next month! They said that I should cancel the direct debit, but I don't think they have the brains between them to stop it from showing as a non-payment on my credit file!
teggl97
They didn't cancel my contract and didn't ask for the 400 odd quid that they had billed me for the tarriff.
Was a surprise when my mortgage application was to be resubmitted and they rejected it due to the 3 months in arrears for o2. Took weeks of calling and chasing daily.
Worst customer service I've ever experienced. Absolute shambles. Human error like this shouldn't happen so often...Something should be done about how they get away with being so slack
This email address may help, I asked for it last week just in case anything shows up on my credit file !
[email protected]
Thank you. It is sorted now but took ages. The credit file team were very slow. I hassled the CEO by email and kept on the o2 forum as publicising it all sped things up!
#20
Just finished the phone call with a O2 customer service.
Guest what, she admitted it was a wrong charge, yet instead of working to provide me refund, she told me to ask the bank to raise a indemnity claim!
I argued the amount was wrong, I need £409.57 plus majority of the first month DD of £21.50, then she agreed to look into the issue and provide further infomation within 5 working days!
Unbelievable!
1 Like #21
chenzz
Just finished the phone call with a O2 customer service.
Guest what, she admitted it was a wrong charge, yet instead of working to provide me refund, she told me to ask the bank to raise a indemnity claim!
I argued the amount was wrong, I need £409.57 plus majority of the first month DD of £21.50, then she agreed to look into the issue and provide further infomation within 5 working days!
Unbelievable!
And this has happened twice if I understand your op? Fool me once etc. Bottom line, all mobile companies are scum. At least its only O2 and not the total knobbers at EE you have to deal with.
#22
Shengis
iwilliams54
What exactly is the issue they charged you twice for the phone Payment?
1. Op tries to con O2
2. Op gets pwned
3, Profit X)LINK!


Yeah I thought as much hence the question

Having worked on a phone shop during university its amazing to me how people will sign up to something without understanding what they are signing?
These companies are here to make money...

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!