Very.co.uk "Credit Rejected" order status :( - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Very.co.uk "Credit Rejected" order status :(

£0.00 @
Just bought a laptop off Very.co.uk using the "Buy now pay later" offer and the order status changed to "Credit Rejected". I phoned them asking what this means and they said that I didn't fail the … Read More
BradDodi Avatar
4y, 5m agoPosted 4 years, 5 months ago
Just bought a laptop off Very.co.uk using the "Buy now pay later" offer and the order status changed to "Credit Rejected".

I phoned them asking what this means and they said that I didn't fail the credit check (like the order status "Credit Rejected" suggests) but I failed the security check based on the details I gave when I registered.

The details I gave were all correct so when I asked what's wrong with the details she said they are unable to say. This makes no sense to me at all.

Has anyone else had this happen? Is there anything I can do?
BradDodi Avatar
4y, 5m agoPosted 4 years, 5 months ago
Options

All Comments

(30) Jump to unreadPost a comment
Comments/page:
2 Likes #1
Ask the Nigerian guy who's ruined your credit rating ;)

Might be worth signing up for a free trial of Credit Expert to make sure nothing looks dodgy on there
7 Likes #2
Is there anything I can do?


Yep. Save up and buy it then :)
#3
Aha, yeah. Seems like I'll have to! :p

Just thought it was weird that they aren't able to tell me why I failed the security check.

Edited By: BradDodi on Jan 02, 2013 18:08
#4
BradDodi
Aha, yeah. Seems like I'll have to! :p

Just thought it was weird that they aren't able to tell me why I failed the security check.

No one is going to tell you how or why you failed a security check - otherwise you'll try again and try to find a way around it :P
#5
:(:p


rd1701
No one is going to tell you how or why you failed a security check - otherwise you'll try again and try to find a way around it :P

That's true. Just annoying when you know there's nothing wrong, yet they still won't allow you to purchase anything.

Edited By: BradDodi on Jan 02, 2013 18:33
#6
Maybe you gave wrong password or something, If you don't give them exactly what they'er looking they'll refuse you

This happended to me a couple of times with santander on the phone, they are sooooooooo strict, including knowing last 3 purchases and exact amounts they were, and your balance with 5-10%, Also dates any monies go in and the amounts for a joint account with lots of transactions ( inc monthly child benefit etc) this can be difficult. I learnt the hard way and get a mini statement before i phone now. Even though i could give them dates / amounts of other transactions it wasn't good enough, As they asked specific ones.
banned#7
Could have got the 3 digits on the back of your credit card wrong.
#8
BradDodi
Aha, yeah. Seems like I'll have to! :p

Just thought it was weird that they aren't able to tell me why I failed the security check.

Are you already an account holder with them???? Maybe the item was for more than the amount they would allow you credit? I finmd them quite expensive anyway so you may get it cheaper elsewhere.
#9
I got this exact message today!
Got this email telling them to phone them so I did and she asked my order number, and then she asked why I was calling I said because of this email and then she confirmed my name, address and date of birth and then she said it was because I had asked it to go to another address on my first order and then she put it through :)
#10
Oh. Maybe I'll get an email from them then. How long did it take to receive the email after you ordered? I haven't got anything from them yet about the order, so if I hadn't checked the order status manually I would still be assuming it was coming!
#11
BradDodi
Aha, yeah. Seems like I'll have to! :p

Just thought it was weird that they aren't able to tell me why I failed the security check.


Because of fraud, where i work and people call up to ask why the order has been cancelled all we can tell them its failed internal security checks and to ensure all the details given are correct. We can never tell them anything else because if they are a fraudster they will know how to best put the order though.
#12
Try somewhere else?
#13
http://puu.sh/1IzSc

http://puu.sh/1IzSR

http://puu.sh/1IzTu


I ordered yesterday at 19:40 and then today at 9:46 I got the email, new order went through over the phone and displayed online at 14:13.

Email very vague though...

http://puu.sh/1IzRF
2 Likes #14
I got £500 credit from Very 2 years ago (I was skint at the time), ordered clothes and shoes . After a few months I noticed I had't received any bills from them. Logged onto my on-line account, balance was £0 with no purchase history oO Thanks very much Very...

Their security is awful, a chicken could probably get credit with them
#15
Haha. They do seem crap.
When I phoned them the "security" woman was super rude. Basically told me that was that. Goodbye.

And thanks InfinityLoop! Guess I'll wait till tomorrow then and see if I get an email from them. :)
#16
Yeah, if a million people get credit and then, have phone up because there's an urgent problem on the account, that's a million 5ps per minute...
#17
I tried with a lot of difficulty to order some beats by dre earphones from very.co.uk what anightmare experience first they kept rejecting my order despite paying full upfront with card, then I reordered again the second time the order went through however very.co.uk still took money from my first order despite rejecting it, hence I am now about toe xceed my overdraft and am £140.00 out of pocket thanks to these crooks
#18
khanage30
I tried with a lot of difficulty to order some beats by dre earphones from very.co.uk what anightmare experience first they kept rejecting my order despite paying full upfront with card, then I reordered again the second time the order went through however very.co.uk still took money from my first order despite rejecting it, hence I am now about toe xceed my overdraft and am £140.00 out of pocket thanks to these crooks
And you also ended up with a set of overpriced headphones, not a good day really was it?
#19
very.co.uk give me 1000 pound credit but yet reject my ipad mini that I want to buy due to credit lol then I get an email saying its something to do with authorization but they wont answer and tell me why so they ask me to ring should I or is it a waste of time? I have only just signed up
#20
I have just opened a very account yesterday been accepted for £300 credit and placed my order and i get a email this morning saying i need to phone because the order hasnt been processed and they need to ask me questions anyone know what these are?
#21
I have had a similar problem this morning. I opened my very account yesterday, was given a £1000 credit limit and ordered a camera on 6 months BNPL. I got an email this morning asking me to contact which I did. I was told I'd given my address details wrong, I've lived here for 4 years and apparently I put 11. (Sure I didn't like)
I rectified details and have been told to order. Now worried it won't go through again due to everything I've read.
#22
Their system is a heap of ****. I phoned them twice within a week and had the same excuse - you've been accepted for a credit account but it doesn't appear to register on our system, could you phone back tomorrow. After the second attempt I simply gave up. Probably a blessing in disguise


Edited By: andywedge on Jan 04, 2014 18:01: potty mouth
1 Like #23
Same thing has happened to me but I paid by credit card????
When calling them they just said that I failed their internal security checks and would not tell me why.
It is however VERY funny that anywhere else I tried to get this same laptop they were either out of stock or discontinued, Very were the only company that I could find with this in stock, I can only assume that they never had the lap top to sell in the first place
#24
There are two types of checks companies usually do. A credit check and a customer due diligence check.
This checks that the details you have provided are correct by checking to see if they match against the fords stored by other companies like dvla, electoral registration, banks, phones, insurance etc. if you have changed your name by getting married, moved house or given a shortened version of a name e.g jim instead of James. They usually do this through companies like experian who will just give a score on different matches. If the score doesn't match heir requirement then you will get rejected. Very won't know why you didn't match, only that the score wasn't good enough. Check to see if you used any details that were different to other recent accounts you have.
#25
Some companies also have in place a system that if they make a CC and that is closed, it is automatically included as failed Credit in any future CC with them.

EG, You wish to have new landline installed and you allow them to carry out a CC, that company cannot do the work due to their offer being finished and they agree to cancel that. You apply again on the next offer, however the first CC is also included and classed as bad credit on your second CC.
1 Like #26
If you can't get a Very account, you've pretty much failed at life.

They give out credit to everyone. I know someone who has like 20 missed payments and got £600 credit.

When I was 18 I got £500, now I got over 3 grand. But then again I am 2.7k in debt with them now lol, so I guess you can take it a blessing in disguise. Everything they have is overpriced anyways.
1 Like #27
KM4353
If you can't get a Very account, you've pretty much failed at life.

But then again I am 2.7k in debt with them now lol.

Hi Pot, let me introduce you to my friend, Kettle.
#28
dxx
KM4353
If you can't get a Very account, you've pretty much failed at life.

But then again I am 2.7k in debt with them now lol.

Hi Pot, let me introduce you to my friend, Kettle.

If I wanted to I could pay off the 2.7k right now. But whats the point when it's interest free credit.
#29
I've had Very and Littlewoods accounts for years, rarely use them.. Only when a discount code comes up, as some stuff you can buy cheaper with a discount code than elsewhere (such as iPads), also 12 months interest free is handy.

At one point i had around £12,000 credit split between the two, despite the fact i made 1 order a year at most. It's gone down now (No longer use Littlewoods due to pricing) but recent limit is still pretty high on Very, Amazes me how much they're willing to give considering what they charge in interest.

Edited By: spritey on Jan 04, 2014 20:39
#30
Applied for Very Acc, got £1k credit. Ordered laptop & baby bouncer then it said credit rejected with nil balances but delivery dates given. Does this mean I'll still get goods with option to pay over 3 months instead of BNPL? Help guys!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!