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Very impressed with Dyson

Johnmcl7 Avatar
8y, 9m agoPosted 8 years, 9 months ago
Dyson engineer has just left and have to say I am really impressed with the company - have a DC04 which is a good few years old now (around seven at a guess), the brushes stopped turning although for a while suction hasn't been what it should be. I had tried cleaning out the various tubes, all parts of the Dyson are easily accessible and the instructions clearly show how to clean out the internal parts although unfortunately this didn't sort the problem. On the phone the Dyson person talked through as many troubleshooting steps as possible to see if the problem could be resolved however while the brushes started turning again suction wasn't as good as it should be. An engineer was organised for next day with a flat rate cost of 60 pounds to get the Dyson working whatever the fault.

The Dyson engineer arrived promptly this morning and quickly diagnosed three faults, one a switch, one a clogged up exhaust filter (didn't know of that one) and a worn tube. All three were replaced and the Dyson seems to be working as new, the charge was 40 pounds plus 9 pounds for an accessory that was asked for. The cost includes a year's warranty for any faults that occur.

These days so many devices seem to be designed to be difficult to service by end users and often very expensive to get fixed by the company itself making it often cheaper to bin the item and buy a new one. It makes a refreshing change to have equipment which is designed to last and backed up by the company itself.

John
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Johnmcl7 Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Wow that sounds great I must admit my Dyson is sounding a little sad and has not the power it used to have maybe it is also in need of a mot. Thanks!!
#2
Which model is it? There's a filter that sits below the dirt chamber which lifts out, this captures dirt coming from the exhaust of the motor. The guy took this out and it was pretty much solid black which was choking the motor and reducing performance, might be worth checking if it's the same for you?

John
#3
Flat rate of £60, parts of £40. Wouldn't you have been better off putting that £100 towards a new dyson rather than repairing a 7 year old one?
#4
GSP
Flat rate of £60, parts of £40. Wouldn't you have been better off putting that £100 towards a new dyson rather than repairing a 7 year old one?


I think that it cost £49 to get it working. I would've paid the extra and got a brand new Henry. :)
#5
The same flat charge applied to us when our Dyson washing machine played up - there was a major fault with it (as in: a critical & expensive part had failed). The engineer came out promptly, fixed/replaced parts, gave the machine a service, & all for £60 (he told us the true cost was nearer to £500!)

Two thumbs up!:thumbsup::thumbsup:
#6
cis_groupie
The same flat charge applied to us when our Dyson washing machine played up - there was a major fault with it (as in: a critical & expensive part had failed). The engineer came out promptly, fixed/replaced parts, gave the machine a service, & all for £60 (he told us the true cost was nearer to £500!)

Two thumbs up!:thumbsup::thumbsup:


They make it all back from the expensive price they charge in the first place. ;-)
banned#7
I must agree with the dyson service, I have one of the light blue dyson and I broke the lid where the filter goes underneath, I rang them and told them I broke the part and how much for a new one... free I was amazed and its arrived two days later, cant fault them
#8
GSP
Flat rate of £60, parts of £40. Wouldn't you have been better off putting that £100 towards a new dyson rather than repairing a 7 year old one?


The total cost to get it up and running was 40 pounds - the maximum it could have been would have been 60 pounds regardless of the fault or parts required. That 40 pounds warranties it for a full year and I have no reason to believe it won't last more than that.

It needed a repair a couple of years ago, well out of warranty and they did it for nothing.

John
banned#9
Do it yourself. I do mine on a yearly basis and only takes 10-15 minutes. Just need a philips screwdriver. It is very simple.
#10
csiman
Do it yourself. I do mine on a yearly basis and only takes 10-15 minutes. Just need a philips screwdriver. It is very simple.


Hubby does this too.

I've found them to have good after sales service when I've had to purchase spare parts, and they did supply me with a new hose once for free, outside of the warranty. . :thumbsup:
#11
A few people needing to contact Dyson about repairs etc, maybe not such good products?
#12
I personally always take out an insurance policy,which is underwritten by Domestic and General and covers breakdown and accidental damage,(which most of our claims were for).We have had 2 dysons over the years,which get some hammer.The 4 year warranty on the first one we had was something ridiculously low priced and over the 5 years we claimed for loads of stuff,new cable,brush bars,2 wands and about 3 stair tools.The second one,so far only 2 stair tools.The insurance is underwritten by Domestic and General and covers breakdown and accidental damage,which most of our claims were for.All you do is ring up Dyson,tell them which part is broken,give them your policy number and they post out the new part and don't even see the damaged part.At the moment a 4 year warranty on a DC07 is about £69,so if you are heavy on your vaccuum like us,it can be a good investment.They will even give you a 1 year warranty on an appliance up to 8 years old for about £54.So if your machine is ready for the knackers yard,you could possibly take out a warranty and then the next day ring up to make a claim and maybe save a small fortune.:thumbsup:
https://www.domgen.com/Live1/DGQuote.nsf/BD101?OpenForm&rw.cm=Google,PPC,[domgen]&WT.mc_id=GooglePPC&WT.srch=1
1 Like #13
bazr
I personally always take out an insurance policy,which is underwritten by Domestic and General and covers breakdown and accidental damage,(which most of our claims were for).We have had 2 dysons over the years,which get some hammer.The 4 year warranty on the first one we had was something ridiculously low priced and over the 5 years we claimed for loads of stuff,new cable,brush bars,2 wands and about 3 stair tools.The second one,so far only 2 stair tools.The insurance is underwritten by Domestic and General and covers breakdown and accidental damage,which most of our claims were for.All you do is ring up Dyson,tell them which part is broken,give them your policy number and they post out the new part and don't even see the damaged part.At the moment a 4 year warranty on a DC07 is about £69,so if you are heavy on your vaccuum like us,it can be a good investment.They will even give you a 1 year warranty on an appliance up to 8 years old for about £54.So if your machine is ready for the knackers yard,you could possibly take out a warranty and then the next day ring up to make a claim and maybe save a small fortune.:thumbsup:
https://www.domgen.com/Live1/DGQuote.nsf/BD101?OpenForm&rw.cm=Google,PPC,[domgen]&WT.mc_id=GooglePPC&WT.srch=1


Why not buy a decent vacuum cleaner, for half the price?
#14
thesaint;1549445
Why not buy a decent vacuum cleaner, for half the price?

Any recommendations,saint.
BTW,i think the Dyson is a decent and very reliable cleaner,but we are very heavy with them and accidental damage is only a matter of time in our household.LOL.
#15
bazr
Any recommendations,saint.



Yes the Numatic Henry. :thumbsup:

The title of this thread is "Very impressed with Dyson", yet is about them breaking down and in need of repair. :thinking:
#16
Another Dyson fan here :thumbsup:

Had my original one for 9 years before it gave up on me, and that was with heavy use. Had no hesitations in replacing it with another Dyson model, especially when my sister buys the cheaper hoovers at about £40 each and goes through about 2 a year where they break
#17
Charlie&Lola
Another Dyson fan here :thumbsup:

Had my original one for 9 years before it gave up on me, and that was with heavy use. Had no hesitations in replacing it with another Dyson model, especially when my sister buys the cheaper hoovers at about £40 each and goes through about 2 a year where they break


Buy cheap, buy twice. :)
Buy Expensive, buy Dyson. :whistling:
Buy Smart, buy Henry. :-D
banned#18
i have a dyson and a kirby, and find them both heavy, or im just a weed:oops:
#19
I have a Henry and a Dyson animal, both are superb!
banned#20
bazr;1549228
I personally always take out an insurance policy,which is underwritten by Domestic and General and covers breakdown and accidental damage,(which most of our claims were for).We have had 2 dysons over the years,which get some hammer.The 4 year warranty on the first one we had was something ridiculously low priced and over the 5 years we claimed for loads of stuff,new cable,brush bars,2 wands and about 3 stair tools.The second one,so far only 2 stair tools.The insurance is underwritten by Domestic and General and covers breakdown and accidental damage,which most of our claims were for.All you do is ring up Dyson,tell them which part is broken,give them your policy number and they post out the new part and don't even see the damaged part.At the moment a 4 year warranty on a DC07 is about £69,so if you are heavy on your vaccuum like us,it can be a good investment.They will even give you a 1 year warranty on an appliance up to 8 years old for about £54.So if your machine is ready for the knackers yard,you could possibly take out a warranty and then the next day ring up to make a claim and maybe save a small fortune.:thumbsup:
https://www.domgen.com/Live1/DGQuote.nsf/BD101?OpenForm&rw.cm=Google,PPC,[domgen]&WT.mc_id=GooglePPC&WT.srch=1



Your repairs reminds me of Triggers broom that lasted 20 years :-D
#21
bazr
I personally always take out an insurance policy,which is underwritten by Domestic and General and covers breakdown and accidental damage,(which most of our claims were for).We have had 2 dysons over the years,which get some hammer.The 4 year warranty on the first one we had was something ridiculously low priced and over the 5 years we claimed for loads of stuff,new cable,brush bars,2 wands and about 3 stair tools.The second one,so far only 2 stair tools.The insurance is underwritten by Domestic and General and covers breakdown and accidental damage,which most of our claims were for.All you do is ring up Dyson,tell them which part is broken,give them your policy number and they post out the new part and don't even see the damaged part.At the moment a 4 year warranty on a DC07 is about £69,so if you are heavy on your vaccuum like us,it can be a good investment.They will even give you a 1 year warranty on an appliance up to 8 years old for about £54.So if your machine is ready for the knackers yard,you could possibly take out a warranty and then the next day ring up to make a claim and maybe save a small fortune.:thumbsup:
https://www.domgen.com/Live1/DGQuote.nsf/BD101?OpenForm&rw.cm=Google,PPC,[domgen]&WT.mc_id=GooglePPC&WT.srch=1



Why take out a new policy only for a old vac??????
Why not just buy a new Dyson? It comes with a 5 year warantee.

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