Here is the contents of my email I sent them:
I wish to express my dissatisfaction with your customer services.
My order was delivered and when I collected it I found it to me wrong.
Instead of a £69.00 item you sent me a £200 Xbox.
Being a good honest person I called to discuss and make arrangements for its return. I suggested a credit of some sort should be added as a good will gesture.
What I got from Dean was immediate collection of the incorrect item the following day and my original item would be delivered to me within 5 working days and I would have to pay P&P?
Is this the way to “reward” new and honest customers who could have profited at your expense? To make me wait and then charge me for the privilege?
It would pay to next time say nothing as it costs the customer financially otherwise.
Shocked by the service I have received.
**they have since waived the delivery charge, hahaha.
Seems it is best not to say anything at all.