Vibration problem of my new WD my book pro - HotUKDeals
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Vibration problem of my new WD my book pro

toplch Avatar
suspended9y, 7m agoPosted 9 years, 7 months ago
Just bought a new 500gb WD my book pro. Every thing (including LCD display and automatical shutdown with computer) is fine except the vibration problem. When it's just running and hasn't been accessed, there is a slight vibration; when it is accessed, there is a huge clicking sound with strong vibration; when it is under stress (busy tasks), the vibration becomes even stronger.

I haven't used a WD drive before. Is it nomal for WD drives? Thank you very much! I'm sure it doesn't happen to other brands, say Seagate and Samsung.

PS. I have run WD data lifeguard for a test: both SMART and tests are passed.
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toplch Avatar
suspended9y, 7m agoPosted 9 years, 7 months ago
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#1
If you just bought it then contact the supplier and demand a replacement. It's seems to be faulty.
suspended#2
Thanks for your reply, markwills. But I'm afraid they would refuse to do so because the drive passes tests. I'd like to know if you have used a WD my book and if it also has such vibration. Thanks.
#3
how long ago did you purchase it? and where did you purchase it from?

my dad purchased a WD harddrive recently and it is almost silent.
#4
markwills
how long ago did you purchase it? and where did you purchase it from?

my dad purchased a WD hard drive recently and it is almost silent.


Well the reviews I've read comment on how quiet this model is..so there must be something wrong..I have had an internal drive replaced by the retailer because it was noisy..mind that was within a week of purchase from cclonline.
suspended#5
Thank you very much for your kindly reply, markwills and currychops. If so, there should be something wrong with my drive. I bought it within 5 days. The reason why I think the vibration may be normal for WD drives is that I read some reviews about WD my book. They did mention about the vibration.

P.S. I really like this forum. Members are very kind and ready to help, even if the questions have nothing with deals. Thanks again.
#6
I would suggest the following: -

Take it back!!! If you bought it online then irrespective of whether it is faulty, you have a certain number of days to return it if you simply don't like it. If you bought it from a shop then they may have a policy where you can return it if you change your mind (e.g. Argos' 16 day money back guarantee). If the shop will only allow you to return the item if it is faulty, then argue your case. You are not lying / trying to defraud the shop. Your product is faulty - it vibrates loudly, suggesting malalignment of components or something similar.

Unless you are exaggerating (which I doubt is the case) then you have a genuine fault which needs to be rectified. Don't let them fob you off - hardware can show no faults on their "special tests" but still have a physical fault.

Example? Tests show that the external HDD is working fine, but there is a huge crack down the side of the case.
suspended#7
Thanks for your suggestion, markwills. I bought it from dabs.com which has a good reputation so I don't worry that they would fob me off. But I want to make sure if the drive is really a faulty one. If the vibration is normal, I won't bother to change it.

After reading your feedback, I conclude the vibration is not normal. So, I decide to return it.
#8
toplch
Thanks for your suggestion, markwills. I bought it from dabs.com which has a good reputation so I don't worry that they would fob me off. But I want to make sure if the drive is really a faulty one. If the vibration is normal, I won't bother to change it.

After reading your feedback, I conclude the vibration is not normal. So, I decide to return it.

You shouldn't have any probs with Dabs..I've had a few RMA returns with them and they've been really efficient..just explain that the unit vibrates excessively and I'm sure they'll exchange it.
suspended#9
Thanks for sharing your experience, currychops.
#10
Advise them about the loud clicking noise...

Any reputable company would know this would end up being a fault with the drive and should replace it under warranty.
#11
Sounds like the drive is about to fail or isn't secured in the plastic bay properly.
suspended#12
Thanks for your kindly feedback, Browni and Iom_RF. Dabs has agreed to exchange the drive without any hassle.:thumbsup:
#13
good news then:)

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