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Virgin Broadband connection keeps dropping, help please!!

sancho1983 Avatar
8y, 5m agoPosted 8 years, 5 months ago
Grrr!!

My broadband keeps dropping, up until a couple of weeks ago i was on the 2mb phone line connection broadband, it regularly connected at 2.2mb and was very very stable. I then upgraded for free to the 8mb connection, since then it has been connecting at 1.3mb, but still stable. Then earlier today it started dropping, usually lasting about 10 minutes until it goes. I just have a alcatel speedtouch usb modem, just before it drops, the symbol in the taskbar that has four boxes, three being green and one purple, changes to three being orange and one purple. I have 'Redial if connection dropped' checked but it doesn't reconnect unless the symbol is green.

I'm running XP SP2, using FF, which i upgraded to 3 yeasterday but haven't read of any major bugs like that so far. Ad-aware says all is fine, AVG etc..

Anybody else had this problem, or can thing of any advice??

Thanks in advance
sancho1983 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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1 Like #1
Is the modem new too? Have you always used a USB connection? You really should try to connect via ethernet.
#2
sounds like a problem at the BT exchange to me. If it's no better tomorrow ring Virgin and they will get BT to investigate. It's also worth turning off the modem or disconnecting it from the phone socket for 15 mins and then trying again.
#3
Thanks, it's pretty much the same set up i've had for about 4 years. Hoping it is at BT.

TBH i've no idea what i would need to connect with anything other than what i've got, what would be the best, and cheapest :), way to go
#4
I'm on bulldog, had a similar and not yet fixed issue now for some 3 weeks or so.
Almost everynight at 19:50, i get disconnected for no obvious reason
The time has shifted to 20:05 last couple of days
Bulldog are not sure what it is, they have checked their logs and cannot find fault.......
I leave them next week lol, so might be an issue for BT and the new ISP when i get one lol
I have adaware, spybot and zonealarm on XP SP2.....with a Speedtouch 330 via USB
#5
Speedtouch 330 via USB


This appears to be a common denomonater (sp?) :)
#6
Dunno, perhaps
It's been fine for years now.
Won't i don't get, it's been kicking me off at the exact same time, plus/minus a minute or so and only of late. We'll see what tonight's logs bring :)
Mine's a Thomson though, silver/black
#7
If its the same as you were using before hand then it wont be the USB thats slowing it down, you should try updating the drivers and checking all the cables, if you call virgin they're likely to ask if you've checked that stuff first so might as well try.
#8
Yeah, they asked me to do the same at Bulldog
I've so far, reinstalled the modem software, with ALL antivirus disabled, check MS for ALL updates, tried the pc direct into test socket without extension lead (which was fun moving the pc lol) and had to do this before 2nd line support would contact me
They in the end capped my line from 8mb to 6mb, not a big issue, since i never get 4mb lol
1 Like #9
When you say you reinstalled the software whas that from a disk or from the Thomson website?
1 Like #10
From the cd that came with the modem in the 1st place, didn't (bother) looking for drivers online
#11
You should update the drivers online, with advances in data speeds it's quite likely you will need to update them. Go to the website and and search for the model you have, latest drivers should be there. They are quite likely to be somewhere on bulldog website too.
#12
Mine's a red/black one, will search for new drivers later. Would it matter what router i bought? not bothered about wireless
banned#13
i was on the 2mb phone line connection broadband, it regularly connected at 2.2mb and was very very stable. I then upgraded for free to the 8mb connection

how did you manage that then?
#14
Yeah, thanks for that i guess i should do.
Mind, i am using a test user id tonight and i've not been kicked off.
As for bulldog website, it's not been updated for about 18 months or so :)
#15
You don't need a router if you only have one computer.
#16
#17
Genious_Gamer360
i was on the 2mb phone line connection broadband, it regularly connected at 2.2mb and was very very stable. I then upgraded for free to the 8mb connection

how did you manage that then?


well that's not strictly true, :whistling: have only just read what i put, years and years ago they upgraded their 2mb connection (the top one at the time) to 8mb, which i got for free, but that used to try and connect at anywhere between 5 and 7, which was too fast for my line and came with stability problems. So after a LOT of telephone calls etc the only way to get around it was to downgrade back to the 2mb connection. Fast forward a few years to now, i thought i would re-upgrade it to see if it has improved, which it hasn't, although at least it connects at a speed which my line can handle. So although i upgraded for free, it wasn't actually free because i'm paying for it anyway

If you see what i mean :)
#18
i get the same thing. it comes and goes.

pretty much virginn are lame.
#19
LadyMadonna
You don't need a router if you only have one computer.



Sorry for being a noob, but how do i connect with ethernet then?

Thanks for links to the drivers
#20
Sorry, thats my fault, you can't with that modem. Just there are others which offer both USB and ethernet connection but as far as I see your is just USB. An ethernet cable would connect from your modem to your network card but like I said, doesn't look like your has a port.
#21
no, it hasn't, which brings me on to another problem! It's strange, i know a fair bit about PC's, but very little about networking, maybe an oxymoron?

I have an original xbox which i have connected to my network card to FTP stuff too, which i can do now fine, but i am also trying to connect an xbox360 to xbox live, again, not bothered about wireless as everything is in the same room, what would i need to buy to connect all of what i have to the internet/PC?
#22
Mclovin
i get the same thing. it comes and goes.

pretty much virginn are lame.


It's not Virgin's fault, they have to rely on BT's shoddy network to provide the connections for them.
#23
sancho1983
no, it hasn't, which brings me on to another problem! It's strange, i know a fair bit about PC's, but very little about networking, maybe an oxymoron?

I have an original xbox which i have connected to my network card to FTP stuff too, which i can do now fine, but i am also trying to connect an xbox360 to xbox live, again, not bothered about wireless as everything is in the same room, what would i need to buy to connect all of what i have to the internet/PC?


Just a router with enough ethernet ports on so you can cable them all up is the best and cheapest/easiest way.
#24
His modem doesn't have an ethernet port so he'd need a new modem.
#25
or a combined modem/router.
#26
LadyMadonna
His modem doesn't have an ethernet port so he'd need a new modem.


Yeh you can get a wireless modem with router and 4 ethernet ports cheaply now and that would do the job fine.
#28
http://www.ebuyer.com/product/115032

So something like that would be ok? At the moment i have my xbox connected with a crossover cable (i think) but i would need a straight cable if connecting it to a router right? or maybe the other way round?
#29
sancho1983
http://www.ebuyer.com/product/115032

So something like that would be ok? At the moment i have my xbox connected with a crossover cable (i think) but i would need a straight cable if connecting it to a router right? or maybe the other way round?


Yep that's fine. You talking old xbox? Crossover cable to where?
#30
Wait a minute, a router is not a modem as well? :oops:

Goes to google 'networking 101'.......
#31
are you sure the decrease in speed is not due to virgin throttling your speed because you download too much, and also virgin broadband is a cable system so shouldnt really have anything thing to do with the telephone lines
1 Like #32
ttsese
are you sure the decrease in speed is not due to virgin throttling your speed because you download too much, and also virgin broadband is a cable system so shouldnt really have anything thing to do with the telephone lines


No, he's talking Virgin.net broadband over ADSL not Virgin Media cable broadband.
#33
no a router is not a modem its more like a network base which connects all you systems together
#34
They do throttle my speed during the day, but it has never made the connection drop, i'm not on virgin cable, don't live in a cable area

The original xbox goes straight to my PC SunTzu


Edit - you guys reply too quick!!!
#35
sancho1983
Wait a minute, a router is not a modem as well? :oops:

Goes to google 'networking 101'.......


No, a router isn't a modem and a router isn't a switch either lol :thumbsup:
#36
sancho1983
They do throttle my speed during the day, but it has never made the connection drop, i'm not on virgin cable, don't live in a cable area

The original xbox goes straight to my PC SunTzu


Well that would be best to leave alone I think , don't think you would need to connect that to the internet would you for anything?. Just plug the PC and the 360 into the router and hey presto instant internet access :thumbsup:
#37
ok, i'm with you so far, but how does the router connect to the PC?
#38
sancho1983
ok, i'm with you so far, but how does the router connect to the PC?


You either have to connect a straight through Ethernet patch cable from your pc into one of the ports on the back of the router or wirelessly if you have a wireless card in the pc. Same thing with the 360, either ethernet cable from 360 plugged into router or buy Microsoft Wireless Network Adapter for 360 ~£60

Edit: And as it's also a modem you plug the modem/router into the phone line as well instead of the usb modem by the pc.
#39
plug the modem into the router then you have 4 free ports or more on the router itself for pc, xbox and other stuff ie like a multi socket plug
#40
all the router does is it expands your network so you can have more systems connected to your network

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