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Virgin Broadband Upgrade

wellingdave Avatar
2y, 2m agoPosted 2 years, 2 months ago
I just found out that my area has been upgraded to 50mb but you have to order the faster speed from virgin for no cost
IT DOESN'T UPGRADE AUTOMATICALLY
wellingdave Avatar
2y, 2m agoPosted 2 years, 2 months ago
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(1)
5 Likes
Enjoyed excellent service from Virgin for many years now. Every time I query a price increase, they offer a discount to keep it at the same price - about £20 a month for line rental, broadband and basic TV package.

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#1
It would be nice if they told their customers?
#2
I thought that
2 Likes #3
The last time I accepted the 'free' speed upgrade everyones prices went up shortly afterwards!
1 Like #4
They will email you to let you know when your area is due an upgrade. You can use this postcode checker to find out if your due one soon:
http://keepup.virginmedia.com/speedupgrade

Edited By: Headingley_Lad on Jul 04, 2014 10:07: typo
[Moderator]#5
Moved to misc, as this is more of a headsup than a deal :)
1 Like #6
I've always found it weird that they need to upgrade your area to get a free speed increase yet if you pay then you can get much faster speeds.
Not that I'm complaining. I got increased to 100Mb for nothing.
#7
Good to know
#8
Good to know
#9
I wish they would stop these upgrades because my bill always seems to go up by £2 a month after they announce them.
#10
I was upgraded. not noticed any difference tbh!
banned 1 Like #11
sheep_go_baa_baa
The last time I accepted the 'free' speed upgrade everyones prices went up shortly afterwards!

So it was you!
banned#12
B1zarr0Prim3
I've always found it weird that they need to upgrade your area to get a free speed increase yet if you pay then you can get much faster speeds.
Not that I'm complaining. I got increased to 100Mb for nothing.

I think they upgrade the capacity so that the lines can handle the bandwidth of everyone being on it. You wouldnt want it to be like BT Infinity where lines are oversubscribed and slows the whole network down.
#13
They've got major issues since the end of June when pages wouldn't load/time out. Changing the DNS resolved this but whilst Virgin are trying to fix the internal server issues bandwidth (speed) has dropped for some. They give you an excuse that your "downstream" settings are wrong and an engineer is required (why an engineer visit for some IDK) to fix this issue.

At the same time I decided to go for "the free upgrade to 50mb" expecting to see an increase although still suffering from the previous bandwidth issues........................... but no after receiving the email confirmation that my broandband is 50mb (whilst still waiting for the engineer visit) I checked my speed............................... it's slower than before the upgrade

Virgin Media the communications company that don't like to communicate but enjoys taking the **** out of the customer
banned#14
philphil61
They've got major issues since the end of June when pages wouldn't load/time out. Changing the DNS resolved this but whilst Virgin are trying to fix the internal server issues bandwidth (speed) has dropped for some. They give you an excuse that your "downstream" settings are wrong and an engineer is required (why an engineer visit for some IDK) to fix this issue.

At the same time I decided to go for "the free upgrade to 50mb" expecting to see an increase although still suffering from the previous bandwidth issues........................... but no after receiving the email confirmation that my broandband is 50mb (whilst still waiting for the engineer visit) I checked my speed............................... it's slower than before the upgrade

Virgin Media the communications company that don't like to communicate but enjoys taking the **** out of the customer

Isolated issue. No company is bound to leave every customer satisfied. Some people find something to moan about, even after a sterling service.
banned#15
dcx_badass
Back when I was foolish and with Virgin Media, I got the email saying free upgrade, the date came and passed, rang them after a month, and if I wanted the free upgrade it was £4 a month extra. That was just one of the many many issues that means I won't ever use them again.

You would if they were similarly priced to the other cheaper options. Then your principles would be out the window :)
#16
dcx_badass
Back when I was foolish and with Virgin Media, I got the email saying free upgrade, the date came and passed, rang them after a month, and if I wanted the free upgrade it was £4 a month extra. That was just one of the many many issues that means I won't ever use them again.

They also like to tell you that you get a free internernet speed upgrade and increase yours and everybody else's bill at the same time to compensate. Free is a word used loosely by Virgin.

Edited By: RossD89 on Jul 03, 2014 23:23: .
#17
maxim24
Isolated issue. No company is bound to leave every customer satisfied. Some people find something to moan about, even after a sterling service.

Isolated issue? did you take time to read all my post?

The DNS network issue that started at the end of June hit many thousands of Virgin customers (and let's not forget BT had similar issues at the same time!) So how is this isolated?

Oh wait I needed an engineer to fix my downstream = is this the isolated case? go check Virgin Media's forum and then come back and tell me you still believe my case is isolated!

Oh wait I got my broadband increased free from 30mb to 50mb but having received the notification that the upgrade was now active I check my speed and it's lower than the last 7+ days... yes that's isolated

Or do you want to also challenge me about the lack of communication from Virgin Media with it's customers... hmmm maybe not

Go troll somewhere else where your low level of intelligence will be better matched

Edited By: philphil61 on Jul 03, 2014 23:47
banned#18
philphil61
maxim24
Isolated issue. No company is bound to leave every customer satisfied. Some people find something to moan about, even after a sterling service.

Isolated issue? did you take time to read all my post?

The DNS network issue that started at the end of June hit many thousands of Virgin customers (and let's not forget BT had similar issues at the same time!) So how is this isolated?

Oh wait I needed an engineer to fix my downstream = is this the isolated case? go check Virgin Media's forum and then come back and tell me you still believe my case is isolated!

Oh wait I got my broadband increased free from 30mb to 50mb but having received the notification that the upgrade was now active I check my speed and it's lower than the last 7+ days... yes that's isolated

Or do you want to also challenge me about the lack of communication from Virgin Media with it's customers... hmmm maybe not

Go troll somewhere else where your low level of intelligence will be better matched

You sound mad. You could have said it in a more politer way without being so rude :(

A thousand is minuscule compared to the millions connected by VM and enjoying their superior service. So yes, an isolated incident, not worthy of mentioning. You just appear to be one of those whingers who wants something for nothing. No real work ethics. That's what's wrong with Britain.
5 Likes #19
Enjoyed excellent service from Virgin for many years now. Every time I query a price increase, they offer a discount to keep it at the same price - about £20 a month for line rental, broadband and basic TV package.
#20
discoinferno
Enjoyed excellent service from Virgin for many years now. Every time I query a price increase, they offer a discount to keep it at the same price - about £20 a month for line rental, broadband and basic TV package.
What department do you call to do this - retentions?

And when you phone, are you out of contract? Thanks.
#21
Got the upgrade with no issues yet. Still think Richard Brandon is a ******* ****. Can't abide the man.


Edited By: andywedge on Jul 04, 2014 01:20: potty mouth
[mod][Mod Team] 1 Like #22
Logged in to find this:

http://i28.photobucket.com/albums/c215/pb10/virgin_zps4e3d5469.png

Graham1979
Still think Richard Brandon is a ******* ****. Can't abide the man.

Branson doesn't actually own virgin media. He licences his virgin brand to the company.

Edited By: BeerDrinker on Jul 04, 2014 08:34
banned#23
discoinferno
Enjoyed excellent service from Virgin for many years now. Every time I query a price increase, they offer a discount to keep it at the same price - about £20 a month for line rental, broadband and basic TV package.

£20/month for everything is impossible. My friend works for Virgin.
#24
as with most of these companies, virgin are fine till you get an issue.
3 Likes #25
Been with Virgin (or ntl) for about 15 years, and they're always giving me free upgrades. I was on 150kb when I signed up and am on the same package now but getting 20mb.
All thanks to free upgrades.


My bill's gone up from £5.99pm to £27.40pm in that time, mind.

"Free".
banned#26
Late
Been with Virgin (or ntl) for about 15 years, and they're always giving me free upgrades. I was on 150kb when I signed up and am on the same package now but getting 20mb.
All thanks to free upgrades.


My bill's gone up from £5.99pm to £27.40pm in that time, mind.

"Free".

You sure? I always remember it being more than that. Maybe that was excluding landline rental or something.

Says £17.99 in 2004
http://www.webuser.co.uk/news/top-stories/376226/ntl-toasts-one-million-broadband

£17.50 in 2003
http://www.broadbandbanter.co.uk/11779-ntl-broadband-150kbps.html

Either way, today we're getting more speed per pound, if you will.

Even at £7.99, that works out at £54.54 per megabit

Today's pricing is between 25p and 53p per megabit depending on which package you choose.


There may be cheaper broadband around but I'm happy paying more because the speeds are consistent and I've had very little downtime.
#27
AL1S0N
I was upgraded. not noticed any difference tbh!

It depends on what you are doing. If you're just browsing the internet and the occasional bit of streaming you probably wouldn't notice any difference between 30meg and 100meg speeds. It's when you are downloading a lot of large files, say from Usenet, that the speed increase becomes apparent.
1 Like #28
My memory of the prices may be hazy, to be fair - but it was definitely under a tenner.
I've not had a landline in well over a decade, probably close to two, and never with ntl. I only ever got broadband from the company.

And I've no complaints about my broadband. As I say, I've been with them for a long time - if I were unhappy I'd have left.
I could probably get a better deal - but other companies require you to have a landline, and phoning virgin broadband from my mobile is an expensive and usually excruciating process.

It's just their interpretation of "free" I have a problem with.
[mod][Mod Team] 1 Like #29
Late
and phoning virgin broadband from my mobile is an expensive and usually excruciating process.

I phoned them yesterday, they've updated their number to an 03 number so will come out of your mobile's free minutes.
I think this is a legal requirement now for all companies.


I'm stuck with Virgin as I'm a good few miles from the telephone exchange. Best I could get from ADSL is around 2mbps. Not that I'm complaining as I've never had any major problems with them. Had them since it was 512kbps via cable tel.
#30
BeerDrinker
I phoned them yesterday, they've updated their number to an 03 number so will come out of your mobile's free minutes.
I think this is a legal requirement now for all companies.

Nice - thanks for the heads up :D
Will come in handy when I get my upgrade to 50Mb (scheduled for the first half of 2015, when I checked this morning. Which is slightly annoying - it was scheduled for Oct-Dec 2014 when I checked a few months ago, and my parents one town over got their upgrade a fortnight ago.)
banned#31
Late
My memory of the prices may be hazy, to be fair - but it was definitely under a tenner.
I've not had a landline in well over a decade, probably close to two, and never with ntl. I only ever got broadband from the company.

And I've no complaints about my broadband. As I say, I've been with them for a long time - if I were unhappy I'd have left.
I could probably get a better deal - but other companies require you to have a landline, and phoning virgin broadband from my mobile is an expensive and usually excruciating process.

It's just their interpretation of "free" I have a problem with.

Yeah I feel you there.

Free upgrade and then a totally unrelated price hike (they say) just round the corner. Hmmmm....
[mod][Mod Team] 1 Like #32
All sorted now :)

http://www.speedtest.net/result/3604135326.png
#33
BeerDrinker
All sorted now :)

http://www.speedtest.net/result/3604135326.png
Just to confirm, are those speeds via Ethernet?
1 Like #34
Transformers
BeerDrinker
All sorted now :)

http://www.speedtest.net/result/3604135326.png
Just to confirm, are those speeds via Ethernet?

I can virtually guarantee that they are. That's currently VM's fastest speed and would be virtually impossible to get wirelessly.

I've just done a quick test. I'm on the 120mb.

Wired:

http://www.speedtest.net/result/3604563349.png

Wireless:

http://www.speedtest.net/result/3604566722.png

Edited By: deeky on Jul 04, 2014 19:51
[mod][Mod Team] 1 Like #35
Transformers
BeerDrinker
All sorted now :)

http://www.speedtest.net/result/3604135326.png
Just to confirm, are those speeds via Ethernet?

Yep, only the phone on wifi, both computers and the nas are hard-wired into gigabit switch so no powerline adapters etc...
#36
deeky
I can virtually guarantee that they are. That's currently VM's fastest speed and would be virtually impossible to get wirelessly.

I've just done a quick test. I'm on the 120mb.

Wired:

http://www.speedtest.net/result/3604563349.png

Wireless:

http://www.speedtest.net/result/3604566722.png
Why the 'F' is there such a difference in download speeds? Is that a bl**dy joke?

That's less than half the speed. oO
1 Like #37
all depends how good the router is but yeah all wifi speeds are reduced somewhat but i think there is only about a 5mb difference on mine
2 Likes #38
Transformers
deeky
I can virtually guarantee that they are. That's currently VM's fastest speed and would be virtually impossible to get wirelessly.

I've just done a quick test. I'm on the 120mb.

Wired:

http://www.speedtest.net/result/3604563349.png

Wireless:

http://www.speedtest.net/result/3604566722.png
Why the 'F' is there such a difference in download speeds? Is that a bl**dy joke?

That's less than half the speed. oO

Well I'm in a different room than the superhub for a start. I expect if I sat next to it I'd get a faster speed, and if I wired the hub to a decent wireless router it would be faster still. But you'll never get anywhere near the same speed wirelessly as you would wired.

Edit: Unless you're StevenBrown X)

Edited By: deeky on Jul 04, 2014 20:07
#39
deeky
Transformers
deeky
I can virtually guarantee that they are. That's currently VM's fastest speed and would be virtually impossible to get wirelessly.

I've just done a quick test. I'm on the 120mb.

Wired:

http://www.speedtest.net/result/3604563349.png

Wireless:

http://www.speedtest.net/result/3604566722.png
Why the 'F' is there such a difference in download speeds? Is that a bl**dy joke?

That's less than half the speed. oO

Well I'm in a different room than the superhub for a start. I expect if I sat next to it I'd get a faster speed, and if I wired the hub to a decent wireless router it would be faster still. But you'll never get anywhere near the same speed wirelessly as you would wired.
Yeah I know that, but your wireless speeds seem very odd deeky. :D

The difference is too significant, it could be the hardware you're using: seriously.
#40
Transformers
deeky
Transformers
deeky
I can virtually guarantee that they are. That's currently VM's fastest speed and would be virtually impossible to get wirelessly.

I've just done a quick test. I'm on the 120mb.

Wired:



Wireless:


Why the 'F' is there such a difference in download speeds? Is that a bl**dy joke?

That's less than half the speed. oO

Well I'm in a different room than the superhub for a start. I expect if I sat next to it I'd get a faster speed, and if I wired the hub to a decent wireless router it would be faster still. But you'll never get anywhere near the same speed wirelessly as you would wired.
Yeah I know that, but your wireless speeds seem very odd deeky.

The difference is too significant, it could be the hardware you're using: seriously.

It's a Superhub oO They're notoriously crap, although the SH2 is slightly better than the SH1. It's no problem for me as I'm permanently wired, and if I ever need to go wireless I can live with half speed for a little while ;)

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