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VIRGIN INTERNET SUPERHUB 2AC

£0.00 @
Hey guys so have had some problems with my VM internet on some of my computers at home and after checking around I found the following fix helped to solve the intermittent d/c issues you may have been… Read More
makemakemaker Avatar
8m, 1w agoPosted 8 months, 1 week ago
Hey guys so have had some problems with my VM internet on some of my computers at home and after checking around I found the following fix helped to solve the intermittent d/c issues you may have been experiencing. It has helped me but REMEMBER make any changes at your own risk. In my case it has helped the intermittent d/c.

1.So access your superhub using the IP address: 192.168.0.1.
2.Enter your security details then go onto advanced settings.
3.On wireless radio make sure you are on the right wireless mode i.e. your package of upto 200MBP would mean you need to select the upto 300 MBP option for the 2.4 Ghz frequency.
4. Then go back to advanced settings, click on Firewall and unselect IP flood detection, you would generally have this for protection against DDoS but for home internet you might want to switch this off especially if you have many people using the internet at home (think this has been messing with my d/c).
5.Then click on reboot device, wait for it all to connect back up etc.
6. Go onto your computer settings find CMD, right click authorise/ run as adminstrator
7. Type in the following commands in this order and press enter, make sure each command has run before running the following one: ipconfig /release, ipconfig /renew and then ipconfig /flushdns.
8.Enjoy the faster more stable internet, if you don't believe me try running http://www.speedtest.net/ to test your connection speed.

Hope it helps someone, took me a long time to find a fix that works, well still working, don't jinx me!

P.S

For those running Windows 10, I am not sure if this helps but this is just what I have done, on my Network settings I have Flight Mode turned on, I then turned on WIFI and connected as normal so this prevents any other radio or frequencies on my system to mess with my internet.
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makemakemaker Avatar
8m, 1w agoPosted 8 months, 1 week ago
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Comments/page:
#1
You can get hub 3.0 for 10 pounds.
#2
sam_of_london
You can get hub 3.0 for 10 pounds.


How do you do this? I asked last time I rang up about connection issues they turned me down.. :(
#3
I rang VM a month or so ago and told them about how bad the net was. They said it would cost for a new router. Complained more, the guy said he had to talk to his manager. Then said he would send the SuperHub 2 AC. When it came the SuperHub 3 arrived :)
1 Like #4
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
1 Like #5
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.

I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
#6
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.

Yeah i did see online that alot of people recommended this but I am on the 200 mbps speed at the moment which means I need another router which does up to that speed threshold which would have cost me money. I am not really in favour of paying more money to fix someone else's mistakes so yeah.
#7
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
I've had similar issues with my Apple devices on my BT Homehub5, had to restrict them to 2.4Ghz only and they're still probmatic. I've going to replace the HH5 with a real router once I get my network back up. It's ok for light work but anything major and it just folds over on itself.
#8
kester76
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
I've had similar issues with my Apple devices on my BT Homehub5, had to restrict them to 2.4Ghz only and they're still probmatic. I've going to replace the HH5 with a real router once I get my network back up. It's ok for light work but anything major and it just folds over on itself.

Yeah I had a similar problem, Dad is on Apple too. But since I changed to the settings I described internet is way better, try it, although I guess you are using it on modem mode. Just did a speedtest and I got like 60 mbps in the upstairs room for the wifi. Didn't dc so far either and we have like three or four comps or laptop or people using wifi on phone at the same time. Before I would keep disconnecting every 6 minutes watching videos on YouTube.

Edited By: makemakemaker on Aug 15, 2016 22:49
#9
makemakemaker
kester76
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
I've had similar issues with my Apple devices on my BT Homehub5, had to restrict them to 2.4Ghz only and they're still probmatic. I've going to replace the HH5 with a real router once I get my network back up. It's ok for light work but anything major and it just folds over on itself.
Yeah I had a similar problem, Dad is on Apple too. But since I changed to the settings I described internet is way better, try it, although I guess you are using it on modem mode. Just did a speedtest and I got like 60 mbps in the upstairs room for the wifi. Didn't dc so far either and we have like three or four comps or laptop or people using wifi on phone at the same time. Before I would keep disconnecting every 6 minutes watching videos on YouTube.
Except for the Mobile stuff I tend to wire everything as it's easier to come off a switch than a router. My last two e4200s overheated when I started do large file transfers so I don't trust routers much anymore ;)
WIFI chatter is becoming more a of a problem now with so many devices fighting to gain the upper hand. Not sure how they are going to fix this in the future unless they start limiting AP transmission boundaries.
#10
kester76
makemakemaker
kester76
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
I've had similar issues with my Apple devices on my BT Homehub5, had to restrict them to 2.4Ghz only and they're still probmatic. I've going to replace the HH5 with a real router once I get my network back up. It's ok for light work but anything major and it just folds over on itself.
Yeah I had a similar problem, Dad is on Apple too. But since I changed to the settings I described internet is way better, try it, although I guess you are using it on modem mode. Just did a speedtest and I got like 60 mbps in the upstairs room for the wifi. Didn't dc so far either and we have like three or four comps or laptop or people using wifi on phone at the same time. Before I would keep disconnecting every 6 minutes watching videos on YouTube.
Except for the Mobile stuff I tend to wire everything as it's easier to come off a switch than a router. My last two e4200s overheated when I started do large file transfers so I don't trust routers much anymore ;)
WIFI chatter is becoming more a of a problem now with so many devices fighting to gain the upper hand. Not sure how they are going to fix this in the future unless they start limiting AP transmission boundaries.

Hmm thats what my gf does she uses the LAN cable but it is not really feasible for me. Although there is a lot of alt. options nowadays like powerpoint plugs with LAN connection, apparently it uses the electricity lines in the building as a circuit to connect Modem/Router to Computer. So basically it is the same as Modem connection via LAN just via powerpoint.
#11
makemakemaker
kester76
makemakemaker
kester76
makemakemaker
kester76
To be honest I would put it in modem mode and buy a good router to take it's place. I've never heard of any Virgin equipment that was stable for any length of time.
I complained all i got was the 2ac but only slightly better. Tried what I described above and it seems to be fixed for now so I left it lol.
I've had similar issues with my Apple devices on my BT Homehub5, had to restrict them to 2.4Ghz only and they're still probmatic. I've going to replace the HH5 with a real router once I get my network back up. It's ok for light work but anything major and it just folds over on itself.
Yeah I had a similar problem, Dad is on Apple too. But since I changed to the settings I described internet is way better, try it, although I guess you are using it on modem mode. Just did a speedtest and I got like 60 mbps in the upstairs room for the wifi. Didn't dc so far either and we have like three or four comps or laptop or people using wifi on phone at the same time. Before I would keep disconnecting every 6 minutes watching videos on YouTube.
Except for the Mobile stuff I tend to wire everything as it's easier to come off a switch than a router. My last two e4200s overheated when I started do large file transfers so I don't trust routers much anymore ;)
WIFI chatter is becoming more a of a problem now with so many devices fighting to gain the upper hand. Not sure how they are going to fix this in the future unless they start limiting AP transmission boundaries.

Hmm thats what my gf does she uses the LAN cable but it is not really feasible for me. Although there is a lot of alt. options nowadays like powerpoint plugs with LAN connection, apparently it uses the electricity lines in the building as a circuit to connect Modem/Router to Computer. So basically it is the same as Modem connection via LAN just via powerpoint.


I used to use powerline adapters in my old house but they're pretty poor in my current one. Old fashion route for me with a ethernet cable, drill and rods :) I love drilling holes but hate rodding as it's hard work but the end result is 120MB/s transfer speeds from my NAS.
#12
I'm with virgin and have the vivid 200 Mbps, I'm sure I've got hub 3.0, and not noticing any difference between that and sky's broadband that I had recently. signal is still weak in certain parts of the home, and my android box still buffers and lags.
going to spend all day tomorrow googling what to do, I'm not great with computers lol. was seriously thinking of phoning them up and downgrading my internet package, cos I ain't getting the most out of it or my money's worth lol

Edited By: STRICKIBHOY on Aug 16, 2016 00:12: internet
1 Like #13
STRICKIBHOY
I'm with virgin and have the vivid 200 Mbps, I'm sure I've got hub 3.0, and not noticing any difference between that and sky's broadband that I had recently. signal is still weak in certain parts of the home, and my android box still buffers and lags.
going to spend all day tomorrow googling what to do, I'm not great with computers lol. was seriously thinking of phoning them up and downgrading my internet package, cos I ain't getting the most out of it or my money's worth lol
You're most likely getting it to the router but WIFI is not a good connection method unless you live in a paper framed home. It all depends where you put the modem/rooter. Most people put it on the floor when it should be at head height to get the best transmission range. Best option is to have an access point on each level of your home at opposite ends of the house, this allows you to cover any blackspots.
The best place for a single modem/router/ap is on the 1st floor of a home as it allows the signal to go above and below.
#14
kester76
STRICKIBHOY
I'm with virgin and have the vivid 200 Mbps, I'm sure I've got hub 3.0, and not noticing any difference between that and sky's broadband that I had recently. signal is still weak in certain parts of the home, and my android box still buffers and lags.
going to spend all day tomorrow googling what to do, I'm not great with computers lol. was seriously thinking of phoning them up and downgrading my internet package, cos I ain't getting the most out of it or my money's worth lol
You're most likely getting it to the router but WIFI is not a good connection method unless you live in a paper framed home. It all depends where you put the modem/rooter. Most people put it on the floor when it should be at head height to get the best transmission range. Best option is to have an access point on each level of your home at opposite ends of the house, this allows you to cover any blackspots.
The best place for a single modem/router/ap is on the 1st floor of a home as it allows the signal to go above and below.


Thankyou kester for the reply. It's connected with an Ethernet cable from the hub straight to the Android box, and it's pretty poor, i guess it has something to do with the Android box. I'll move the hub about and see if it helps the signal around the home. thanks again bud
#15
The hub 3.0 is MUCH MUCH better than the 2, 2ac. If you can get the upgrade then do it.

Even if you use it in modem mode i found the hub 3.0 to be superior to the others.
#16
J4GG4
The hub 3.0 is MUCH MUCH better than the 2, 2ac. If you can get the upgrade then do it.
Even if you use it in modem mode i found the hub 3.0 to be superior to the others.

How to get it when were an existing customer? how much? cheers
#17
Re op's instructions.
1. How do I access my superhub?
#18
perrioli
Re op's instructions.
1. How do I access my superhub?

Depends on your superhub but if it is the 2ac like mine you type in 192.168.0.1 into the internet bar then type your login details, this should be on your router. The password and pin if it asks for that. Then follow the next step.

You need to be connected to your network wirelessly or via LAN cable to access that.
#19
I have the sh2. at part 6, what is the CMD?
#20
perrioli
I have the sh2. at part 6, what is the CMD?

The CMD but is after you changed the settings on your router and is done just to make sure the router and connection is all refreshed. After changing the settings on the router go on your control panel or start menu type in CMD or find that setting then right click and open as administrator. Follow the steps after. The CMD is part of control settings of your computer if that makes sense. Like the brain network, you can enter commands there to change how it runs.


The commands in the steps basically tells it to refresh it connection settings for the internet.

Edited By: makemakemaker on Aug 17, 2016 14:02
#21
ok thanks mate, all done. i hope my kodi works better for it.
#22
perrioli
ok thanks mate, all done. i hope my kodi works better for it.

No problem hope it helps. Post back if it works, so others know as well. Not sure if this only fixed mine or works on others too. Thanks.
#23
it seems to be much better. moved the router, it was below my computer desk shrouded in darkness but have moved that up to the windowsill. watched the Celtic match with not much lag compared to the night before. changed your point 3 as well to up to 300mb, it was at 144mb.
#24
perrioli
it seems to be much better. moved the router, it was below my computer desk shrouded in darkness but have moved that up to the windowsill. watched the Celtic match with not much lag compared to the night before. changed your point 3 as well to up to 300mb, it was at 144mb.

Glad to hear, hope it stays that way.
#25
exexpat
J4GG4
The hub 3.0 is MUCH MUCH better than the 2, 2ac. If you can get the upgrade then do it.
Even if you use it in modem mode i found the hub 3.0 to be superior to the others.
How to get it when were an existing customer? how much? cheers
Its about £10 to £20 i think? not entirely sure.

I got mine free due to numerous problems i've had for yonks.

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