Here's the situation, the last 2-3 months we have been getting 5-15MB - 500kb-1.5mb download speeds.. this is suppose to be around the 50mb (5.0mb) mark. Obviously i have still been paying the £39 a month. If I phoned them up, any chance i can get some sort of refund of the service i haven't been receiving? At the moment, i am currently receiving just 10% of the service i am paying for.. and i haven't downloaded anything prior! (so no, its not a cap) - Previous phone calls have said its high server utilization in the area.. this isn't my problem. This was a month ago, and they said a date to be fixed (Estimate mind you) is the 20th May. Over 3 months when it was originally reported.
Any ideas? Cheers