Im sure im not alone in getting the run around when ever you have to ring customer services for any reason. phone calls linked to wrong departments or even being cut off and having to ring back.
if anything like this ever happens to you when you call back complain. 9 times out of 10 they will credit you with 5 pounds to your account for the inconvience. couple this with using the 0800 numbers to be found at http://www.saynoto0870.com
and the original phone call cost you nothing but as virgin dont know this play on the fact your ringing 0845 numbers.
dont let the barstewards grind you down lol