I have the talk 200 plan, which gives me 200 minutes. Without going into too much detail I have been questioning my bills as I keep going over my minutes, Virgin have already accepted that they got it wrong on the last occasion, however my requests for itemised bills on the previous two bills are meeting with resistance.
I have just received a letter to a complaint stating that 'We are unable to provide any copy of the calls you've made within the talk plan for legal reasons. As they are classed as free calls, for confidentiality reasons we are unable to show these calls.'
Does anyone know if this is true? Seems crazy to me if it is as they could claim anything and i'd have no way to challenge it. Secondly mobile operators are more than happy to itemis your calls and texts. I plan to take my complaint further but feel I ought to be better informed before doing so. Any help and advice much appreciated.