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Virgin Media Broadband customers will face connection issues until January

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Via techradar (Thanks for heads up Buzz!) On Virgin broadband and having issues? You aren't alone... ---- Bad news for some Virgin customers who are hoping to do some serious online shopping or… Read More
msmyth Avatar
[mod] 4m, 4d agoPosted 4 months, 4 days ago
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Via techradar (Thanks for heads up Buzz!)

On Virgin broadband and having issues? You aren't alone...

----
Bad news for some Virgin customers who are hoping to do some serious online shopping or film streaming over the festive period: your internet connection might be too slow to make it any more than an exercise in frustration.

Virgin customers in some areas of the UK have been complaining of regular internet outages during peak browsing periods and, in a statement to the Daily Star, Virgin Media has revealed they shouldn’t expect to see a fix until mid-January 2017.

The problem seems to be worst in south west London. However customers from other areas of the country have been taking to Twitter to complain to the provider so it’s unclear just how many people are affected by the issue.

Need for speed

This isn’t really a great look for Virgin, especially considering it’s recently put up its prices in order to offer its customers an experience that’s “bigger and better than ever before.”

It can, however, probably rely on the fact that its customers aren’t going to run off to a competitor any time soon since another main provider, BT, recently faced similar issues.

Earlier in the year, BT’s connection problems caused such an outcry, Ofcom hit out at suppliers for their “unacceptable” service, saying “much more” needed to be done.

The festive period is probably one of the worst times these problems could hit Virgin customers. With many receiving internet-connected home devices like the Amazon Echo, even more people using the holiday period to binge watch Netflix and Prime Video content, and let’s not start on all those people looking to shop online on boxing day, a reliable internet connection is the basis of many a happy holiday.
Other Links From Virgin Media:
msmyth Avatar
[mod] 4m, 4d agoPosted 4 months, 4 days ago
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1 Like #1
Have had Virgin for about 18 months or so now and the internet connectivity has been gradually getting worse. I wnat to switch, not sure of the best alternatives.
#2
Virgin getting wired in next year. Depends on what you mean by slow service though. A lot of people complain about their speed dropping to 50mbit, to others on vdsl sub 40mbit is a way of life. I hate openreach and bt for being greedy grabbers that are blaming slow connections on their 20 year old semi twisted heavily patched bell wire. Slow internet is annoying but if you're getting about 70mbit then you're doing alright and just ask for a rebate.
#3
Thought why my internet is quite slow, but didn't really google it. Only getting 2mb upload when it should be around 10. Cant game as much :D
3 Likes #4
I have been told "it will be fixed next month" for over a year,im getting peed off.
3 Likes #5
Still the only proper broadband supplier around though.
banned 1 Like #6
Oh the irony.

BT told by ofcom that they have to share their network (fiber) yet VM have been allowed, for all these years, to not share...and look who has the worst network now.



Edited By: Mortis123 on Dec 19, 2016 17:27
#7
if you get any problems kick off and demand cash. i do everytime they mess with my broadband.
#8
My was poo the other night, thought something was up.... GRRR!!!
#9
raptorcigs
I have been told "it will be fixed next month" for over a year,im getting peed off.
get on the blower and demand some cash. iv been getting a tenner a month.
#10
I've had an up to 50Mb/s connection set up for 2 weeks now. Been rock solid at about 54Mb/s download speeds for the whole time, peak or off peak. Much better than expected!
1 Like #11
been phoning monthly for over a year , get told a date in the next month then nothing changes , over utilisation, get roughly £10 knocked off each month but running out of patience...evenings I get 2-3 gb paying for upto 100 .......
#12
With virgin on 200mb
In the past i got 190-220 mb
Now im getting 160

But i dont compalin as the only other alternitives are sky and what not who DO NOT have fibre in my area... When i was with sky (upto 20 advertised) the most i ever got was 6mb down 0.3mb up
And 6mb is been generous as 95%of the time it was 2-3
#13
Been happening since forever. They call it high utilisation. Lol. Call up and start getting money back for awful service.
1 Like #14
jaddy
raptorcigs
I have been told "it will be fixed next month" for over a year,im getting peed off.
get on the blower and demand some cash. iv been getting a tenner a month.

A tenner for a whole month's worth of hag? Sounds worthwhile oO I'd have sacked them off by now.
#15
Vermin media is too expensive and **** even when there are no major issues.

In central London I got offered 1000/1000 speed for £40.00 per month. No restrictions.

Vermin wants £50.00 per month for "gamer" package with whooping 20 Mbs upload speed and 200Mbps download.
#16
My Sky Broadband runs 16-24+MBPS, Fibre ? Yeah I'm allergic to wheat, Virgin ? Oh yeah, fit and 18+ please


;)
#17
Glad I jumped shipnto Sky then. Rock steady connection so far.
#18
Virgin Media network is still as patchy as EE, changing brand names and tweaking a few things is not full physical integration...


Ironic Virgin Mobile sell EE - 2 wrong anes don't make a right
#19
funkybot4
Vermin media is too expensive and **** even when there are no major issues.

In central London I got offered 1000/1000 speed for £40.00 per month. No restrictions.

Vermin wants £50.00 per month for "gamer" package with whooping 20 Mbs upload speed and 200Mbps download.
Vermin media ? Just exactly what have the Tories got to do with Liberty Media
#20
kester76
A lot of people complain about their speed dropping to 50mbit, to others on vdsl sub 40mbit is a way of life. I hate openreach and bt for being greedy grabbers that are blaming slow connections on their 20 year old semi twisted heavily patched bell wire. Slow internet is annoying but if you're getting about 70mbit then you're doing alright and just ask for a rebate.
A lot of people are lucky, two nights ago 70 meg dropped 0.76 meg; called them, lovely Indian lady noted this was my fourth call in four weeks, and once again there was an outage.
Also, once again no compensation, also at £50 per month I'm on the best deal = bullcrap; virginmedia, you're getting booted out as soon as a good deal elsewhere comes up.
#21
We switched from virgin to vodaphone earlier in the year. A steady 70 even at peak usage times. Never looked back. Got all sorts on my firebox meaning I still get all my channels for free
#22
Fortunately I switched away from Virgin last month to BT, switched for free as I was within 30 days of one of their routine price hikes. Just wished they'd realised that before they billed me the £175 disconnection charge... Oh well, nice bonus refund in January.
#23
Love that I can download at 6Mb/s!! But rubbish connectivity issues sometimes!
#24
can download at 2.4mb

but can not use i player amazon vid or netflix
#25
tryn2help
kester76
A lot of people complain about their speed dropping to 50mbit, to others on vdsl sub 40mbit is a way of life. I hate openreach and bt for being greedy grabbers that are blaming slow connections on their 20 year old semi twisted heavily patched bell wire. Slow internet is annoying but if you're getting about 70mbit then you're doing alright and just ask for a rebate.
A lot of people are lucky, two nights ago 70 meg dropped 0.76 meg; called them, lovely Indian lady noted this was my fourth call in four weeks, and once again there was an outage.
Also, once again no compensation, also at £50 per month I'm on the best deal = bullcrap; virginmedia, you're getting booted out as soon as a good deal elsewhere comes up.
Ok, so what was the duration of this low speed/outage ? I can remember with ntlworld we used to have to phone them up to get them to reset the servers which was annoying but the outage was never longer than 4 hours.
#26
Once every couple months a problem occurs where I get horrible packet loss/jitter causing online gaming to be awful.
#27
domwright
been phoning monthly for over a year , get told a date in the next month then nothing changes , over utilisation, get roughly £10 knocked off each month but running out of patience...evenings I get 2-3 gb paying for upto 100 .......
Same here, should have 50 but getting 1-2 in the eves for past 9 months, but not paid a bean for the past 3 months. They said will be fixed in FEBRUARY but oddly has been ok the past couple of nights!
#28
Resolving host, then 2 mins later website opens
#29
Virgin really do not give a damn about customers, we have called them regularly for probably about 4 years now, okay we get a tenner off each month but when they have now put the prices up 3 times in a year, a tenner is nothing. Ofcom should be doing something about allowing email addresses to be moved between provider because until that happens it is too much hassle to change :(
1 Like #30
jmb
Virgin really do not give a damn about customers, we have called them regularly for probably about 4 years now, okay we get a tenner off each month but when they have now put the prices up 3 times in a year, a tenner is nothing. Ofcom should be doing something about allowing email addresses to be moved between provider because until that happens it is too much hassle to change :(

Bit unrealistic to expect Ofcom to order BT to host a virginmedia.com email address.

Just sign up for gmail and never change email address again.
#31
best decision I made was to leave virgin and go over to sky.
#32
When you guys are saying £10 off is that off the full price or off a retention deal where you already get a discount?

I am having a nightmare streaming any video content of a evening as the single thread download speed drops to as low as 2Mbits (250ish Kb) on a 150Mbit (16MBish) connection.
#33
For everyone affected, simply contact Virgin Customer Services and ask for a refund for every day you are affected.
Naturally Virgin won't contact u, but they will acknowledge this issue and refund you for every day you are affected.

What a great advert for Virgin, we will increase our charges, while you get a worse experience... Branson got his eye of the ball and crying about Brexit.

Edited By: Sharpharp on Dec 20, 2016 10:37
#34
Sharpharp
For everyone affected, simply contact Virgin Customer Services and ask for a refund for every day you are affected.
Naturally Virgin won't contact u, but they will acknowledge this issue and refund you for every day you are affected.
What a great advert for Virgin, we will increase our charges, while you get a worse experience... Branson got his eye of the ball and crying about Brexit.
In Feb 2013
Liberty Global, the American cable giant, has agreed a $23.3bn (£14.9bn) deal to buy Virgin Media, renewing the rivalry between Liberty's controlling shareholder John Malone and BSkyB-founder Rupert Murdoch.

Since than they have shed staff and put up prices and are squeezing every penny they can from their customers
#35
I have had virgin media in both of the student flats I have stayed in this year and last year. Last year we were without internet connection for over a week on one occasion and on several other occasions it would go down for days at a time. This year I've had outages for 2 days and a week long period in December. Virgin media in my experience are the worst internet service provider out there, unfortunately most student lettings agencies seem to use virgin media. Its safe to say I would never recommend them to anybody and when it comes to choosing my own provider in the future they will be avoided at all costs.
#36
kester76
Ok, so what was the duration of this low speed/outage ? I can remember with ntlworld we used to have to phone them up to get them to reset the servers which was annoying but the outage was never longer than 4 hours.
Still the same this morning.
Just off the phone to them, they've told me I'm getting a 'free' upgrade from 70 to 150meg in early January, also they're sending a new more powerful router (for free) to me in the next few days.

Yeah.

Looking forward to it.

Soon as she said 'free' upgrade I knew the bill would be going up again the following month - it always does when they 'give' you these 'free' upgrades.
The new more powerful router, not heard of this ruse before, will wait to see what the catch is; seriously not happy with this virginmedia lot.
#37
beljim7419
When you guys are saying £10 off is that off the full price or off a retention deal where you already get a discount?

I am having a nightmare streaming any video content of a evening as the single thread download speed drops to as low as 2Mbits (250ish Kb) on a 150Mbit (16MBish) connection.
Oooh, that fills me full of hope. :)
I'm getting a free upgrade from 70 to 150 megs in January.
The thought of going from 0.76 to the dizzy heights of 2 meg, wow!
I can hardly wait.(_;)
#38
This morning I'm getting OK my 60Mbits single thread but fluctuates up and down. I could live with it like that.
#39
beljim7419
When you guys are saying £10 off is that off the full price or off a retention deal where you already get a discount?

I am having a nightmare streaming any video content of a evening as the single thread download speed drops to as low as 2Mbits (250ish Kb) on a 150Mbit (16MBish) connection.


same for me aswell :( . They told me I'll be getting a premium service but my bloody old talk talk was faster
#40
im manchester

getting 197 mb DL
upload 14mb

so no issue here

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