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Virgin Media Broadband Speed

andycs Avatar
7y, 2d agoPosted 7 years, 2 days ago
Found out last night that Virgin are throttleing our 10MB broadband during peak hours. This means the kids cannot get onto the net via their XBOX's or PS3's and a web page takes between 20-60 seconds to load.
Did a speed test, 436kb download & 5kb upload (good service is about 2600/340).
Any advice welcome, thanks.
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andycs Avatar
7y, 2d agoPosted 7 years, 2 days ago
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banned#1
i had the same problem with virgin few weeks ago i rang up had a moan and they took it off
been getting 9mb since then
#2
436kb is still about 2-3Mb i think...
#3
They've been throttling useage for well over a year now. It shouldnt' really effect you unless your downloading loads of stuff.

If you have a 10mb connection, then you should get download speeds of of about 1000-1200 kb/sec. For it to be throttled you will have had to have download over 3gb of data between 10am and 3pm or 1.5gb between 4pm and 9pm. When your throttled you would be loose 75% of you speed for 5 hours.

So throttled would be about 400kb/sec - this is still perfectly adeqate for Xbox Live

http://www.virginmedia.com/help/traffic-management.php

To stop being throttle, stop downloading large amounts during the management period. Stick to after 9pm.
#4
W1zz
They've been throttling useage for well over a year now. It shouldnt' really effect you unless your downloading loads of stuff.

If you have a 10mb connection, then you should get download speeds of of about 1000-1200 kb/sec. For it to be throttled you will have had to have download over 3gb of data between 10am and 3pm or 1.5gb between 4pm and 9pm. When your throttled you would be loose 75% of you speed for 5 hours.

So throttled would be about 400kb/sec - this is still perfectly adeqate for Xbox Live

http://www.virginmedia.com/help/traffic-management.php

To stop being throttle, stop downloading large amounts during the management period. Stick to after 9pm.


Thanks, but we havn't downloaded anything of size in over 3 weeks.
#5
krazie2004
436kb is still about 2-3Mb i think...


Could you explain how 436kb = 2-3MB, my maths must be poor, thanks.
#6
andycs;7067416
Thanks, but we havn't downloaded anything of size in over 3 weeks.


Do you have unprotected wireless? could a neighbour be using your connection?

If not, then give VM a call - There may be a fault on your connection.
#7
ive just upgraded to top speed and its no diffrent to the lower speed we had before and some night we cant even get on to the net but vm say theres nowt wrong
#8
krazie2004
436kb is still about 2-3Mb i think...


Er........
#9
W1zz
Do you have unprotected wireless? could a neighbour be using your connection?

If not, then give VM a call - There may be a fault on your connection.


Wireless protected, rang Virgin last night and spoke to their polite but not too helpful Indian call centre, was told after they tested the line they had throttled my connection.
#10
Sounds like there is something wrong with your pc's if a web page is taking that long to load on a 436k connection.
#11
How are you testing your speeds?
Are you using wireless or wired connections?
A fair bit of the bandwidth speed figures here seem way off, hence the above questions :)

SpeedTest.net is a good place to measure your speeds.
Make sure you measure when noone else is using the connection though, otherwise you won't get a true reading from it.
If it comes in low then try hardwiring to your router, (rather than using wireless), and repeat the test.
As more and more people are getting wireless in their homes, (and most routers are shipping on preset wireless channels), the wireless 'airspace' is getting congested. It may be that you need to change channels, but the above test, (moving to a cabled connection), should help you to spot this.
#12
chester123
Sounds like there is something wrong with your pc's if a web page is taking that long to load on a 436k connection.


I thought that so I connected up 2 other PC's with fresh XP install and a laptop running vista, all had the same problem.
#13
Also, Virgin only guarantee the speed form their servers to your house, not 'the internet' to your house. I used to have one of Virgin's server addresses where they have you download two large files and take the average. That site/ link doesn't work any more :(

If Virgin Media were saying you were currenlty being throttled after testing the line, then the throttling lasts for 5 hours. But for it to have kicked in you will have had to gone above their limits.

Do you have multiple PC's? Are you unknowingly sharing out things like FTP or Torrents?
#14
Can we stick to using the right units here? Kilobytes are kB, Megabits are Mb, Megabytes are MB.

While nobody's going to get confused between millibits (mb) and megabits (Mb) it's quite easily to get swapped between bits and bytes. If you can't remember the casing the write it out instead, MByte/s or Mbits/s isn't that long.
#15
try the mtu size on the wireless router i had the same problem it was at 1500 changed it to 1458 an relievd the problem slightly but i also found out that the firmware on my netgear router was the latest i stupidly updated it and it was causing problems so downgraded to an earlier version and it works fine now im also on 10mb and untill i did this xbox wass very laggy would also take forever to load up certain sites but others were fine
#16
There's some optimising information here

http://www.virginmedia.com/help/broadband/using/20mb-broadband-optimisation.php

I know it says 20Mb, but it's the same info they were putting out when I moved to 10Mb.

One of the tools it asks you to download is called 'TCP Optimizer'

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