Right we've been on the phone to virgin and theyve tried to blame our inconsistent speeds and dropouts to our D-Link 'n' router...that they provided.
However, they also have nothing on their system saying we have got that router, but thats another issue.
They are ringing back at 6pm to see how it is. Problem is one minute the internet works fine for a few minutes then it doesnt load anything and times out for a few minutes, and continues in this cycle.
Weve checked no one is downloading, it cant be a wireless issue as im having the same problem via Ethernet.
So i decided to see whether the splitter on the line or the length of cabling made a difference, so i have plugged in a 1.5m cable from the main box that comes into our house...still same problem!
However before hand this was our modem results:
Downstream Power Level: 10dBmV
SNR: 35.8 dB
But now were getting:
Downstream Power Level: 15dBmV
So anybody any ideas?
When the internet stops intermediately i can access and change things in the router, but not the modem...thus leading me to believe its a modem fault of some sort.