Going to have a bit of a rant as im a bit peeved off with them
Phoned up today to ask a simple question which was "can you supply a new power pack for a modem"
now the first agent didnt know what i was on about and asked me to speak with the broadband helpdesk which i did, they didnt know what i was on about either and asked me to phone customer services which i did (again) once more they didnt understand me neither and transferred me the the BB helpdesk (by this point im extremely p'ed off) and suprise suprise they didnt know what i was wanting either after refusing to ring anybody else they transferred me to the TV helpdesk (why i dont know considering its for a broadband modem.....) and suprisingly they then told me to phone the broadband helpdesk and they will get me one sent out. now when i try them noone picks up.....
it seems that virgin have outsourced they're helpdesk to india who either cannot understand my accent, dont understand english or just dont have a clue at all. really annoyed those with Sky TV will know what im on about.
dont suppose anyone here has a spare power pack going for a virgin modem do they?!